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Show Results For
- All HBS Web
(8,859)
- People (12)
- News (1,297)
- Research (6,726)
- Events (34)
- Multimedia (49)
- Faculty Publications (5,535)
Unlock the Mysteries of Your Customer Relationships
Consumers have always had relationships with brands, but sophisticated tools for analyzing customer data are finally allowing marketing organizations to personalize and manage those relationships. With this new power comes a new challenge: People now expect companies... View Details
- September 1996 (Revised March 1999)
- Background Note
Sustaining Superior Profits: Customer and Supplier Relationships
Explains relationships between asset specificity, holdup, and vertical integration. In particular, it emphasizes solutions to the holdup problem through vertical integration and contracting. View Details
McGahan, Anita M. "Sustaining Superior Profits: Customer and Supplier Relationships." Harvard Business School Background Note 797-045, September 1996. (Revised March 1999.)
- May–June 1972
- Article
Ironing Out the New Relationships
By: Louis T Wells Jr and J. M. Stopford
Keywords: Relationships
Wells, Louis T., Jr, and J. M. Stopford. "Ironing Out the New Relationships." Worldwide P & I Planning 6, no. 3 (May–June 1972): 32–37.
- Article
Valuing the Cause Marketing Relationship
By: John T. Gourville and V. Kasturi Rangan
Gourville, John T., and V. Kasturi Rangan. "Valuing the Cause Marketing Relationship." California Management Review 47, no. 1 (Fall 2004): 38–57.
- 2006
- Chapter
Relationships and Negotiations in Context
McGinn, Kathleen L. "Relationships and Negotiations in Context." In Negotiation Theory and Research, edited by Leigh L. Thompson, 129–144. Frontiers of Social Psychology. NY: Psychology Press, 2006.
- October 1975 (Revised June 1983)
- Background Note
Understanding Communications in One-To-One Relationships
By: John J. Gabarro
Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details
Gabarro, John J. "Understanding Communications in One-To-One Relationships." Harvard Business School Background Note 476-075, October 1975. (Revised June 1983.)
- October 2009
- Supplement
Don Soderquist: Negotiating the Wal-Mart-P&G Relationship (B)
By: James K. Sebenius and Ellen Knebel
This case follows the A case and describes the negotiations and strategic choices of Don Soderquist, who as Chief Operating Officer of Wal-Mart, helped to forge a major partnership with P&G in the 1980s and 1990s. The case chronicles the challenging barriers to success... View Details
- 20 Jun 2017
- News
Bank Relationships and Index Rules
- 28 Feb 2023
- News
The Board Chair-Executive Director Relationship
- October 2009
- Case
Don Soderquist: Negotiating the Wal-Mart-P&G Relationship (A)
By: James K. Sebenius and Ellen Knebel
This case describes the negotiations and strategic choices of Don Soderquist, who as Chief Operating Officer of Wal-Mart, helped to forge a major partnership with P&G in the 1980s and 1990s. The case chronicles the challenging barriers to success along with several of... View Details
- 18 Nov 2015
- News
Seven Books for Working Relationships
- Awards
NASDAQ Award for Best Paper on Market Microstructure
Winner of the 2016 Best Paper in Market Microstructure Award for “The Value of Trading Relationships in Turbulent Times” with Zhaogang Song and Amir Kermani (forthcoming in the Journal of Financial Economics). The award was sponsored by NASDAQ at the Annual... View Details
- 1987
- Chapter
The Development of Working Relationships
By: John J. Gabarro
Gabarro, John J. "The Development of Working Relationships." In The Handbook of Organizational Behavior, edited by J. W. Lorsch. Englewood Cliffs, NJ: Prentice Hall, 1987.
- February 2008 (Revised December 2011)
- Case
Weber Shandwick: The Client Relationship Leader Program
By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
Eccles, Robert G., and Kerry Herman. "Weber Shandwick: The Client Relationship Leader Program." Harvard Business School Case 408-077, February 2008. (Revised December 2011.)
- March 1985
- Background Note
MNCs and Host Country Relationships
Keywords: Multinational Firms and Management
Bartlett, Christopher A. "MNCs and Host Country Relationships." Harvard Business School Background Note 385-299, March 1985.
- 25 Jan 2018
- Cold Call Podcast
One Love: Managing a Movement Against Relationship Violence
Keywords: Re: Thomas J. DeLong
- 1993
- Article
Changing Relationships in the Concessions Process
By: Louis T Wells Jr
Wells, Louis T., Jr. "Changing Relationships in the Concessions Process." Transnational Corporations and the Exploitation of Natural Resources 57 (1993): 244–269.
- 19 Dec 2014
- Research & Ideas
China’s Complicated Relationship With Mother Nature
Despite its name, the Great Wall of China began as a series of smaller, isolated defensive fortifications. Those structures grew and were later unified into the imposing structure that exists today. The Great Wall is a great metaphor for the Chinese economy. By... View Details
The Value of Trading Relationships in Turbulent Times
Our recent work investigates dealers' trading behavior and pricing strategy in the corporate bond market to shed new light on the role of the network of existing relationships among dealers in shaping the transmission of risk and influencing market liquidity. We show... View Details