Relationship Management - Publications - Faculty & Research

01 Apr 2001
News

The Small Business Difference: How Smaller Companies Manage with Less

Management Déjà Vu,” by asking his audience about their concerns, as owners and operators of small businesses. A number of issues were voiced: sales and marketing; cash flow; hiring and motivating employees; smooth succession within... View Details

Keywords: Garry Emmons; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

03 Feb 2022
News

3 Tensions Leaders Need to Manage in the Hybrid Workplace

Keywords: Hybrid

05 Aug 2021
News

Returning to the Office Will Be Hard. Here’s How Managers Can Make It Easier.

25 Mar 2014
News

Know Thyself--and Your Employees

Keywords: career management; employee management

11 Aug 2020
News

Find Your Allies

making decisions to issue millions of dollars of bonds,” she says. Today, Harris is vice chairman of global wealth management and a senior client adviser at Morgan Stanley in New York, which she joined in 1987. Harris says she wasn’t... View Details

Keywords: workplace diversity; gender diversity; career paths; career advice; leadership; networking; workplace relationships; Finance

01 Dec 2012
News

Taking Time to Make Time

POZEN: Getting people to think about how they are managing their careers in the evolving context of their own personal and professional lives. HBS senior lecturer Robert Pozen is living proof of the adage "If you want to get something... View Details

Keywords: Time management

01 Nov 2021
News

Arrogant Leaders Continue to Rise. Here’s How to Deal with One.

Keywords: Managing up

27 Mar 2020
News

Pret a Manger's CEO on "Survival Mode"

Keywords: crisis management; leadership; food industry; employee management; Food Services and Drinking Places; Hospitality

07 Aug 2014
News

A Fairer Way of Giving Credit Where It's Due

Keywords: employee management; collaborative credit

07 Nov 2013
News

Taking the Helm

Keywords: tourism; cruise industry; brand management; Scenic and Sightseeing Transportation; Transportation

01 Apr 2002
News

Professorship Brings Brierley's HBS Connection Full Circle

to meet Hal and learn what it takes to live on the frontier of marketing practice for three decades." "John Deighton's passion for marketing and the art of managing customer relationships makes him the... View Details

Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Professional Services

08 Jan 2015
News

What Marissa Mayer Got Wrong (and Right) About Stack Ranking Employees

Keywords: stack ranking; management; employee performance; turnarounds; News, Library, Internet, and Other Services; Information

01 Dec 2019
News

Action Plan: Tapping into a Legacy

As the new managing director of Hall & Woodhouse, one of England’s leading regional breweries, Matt Kearsey (AMP 193, 2017) knows that the best-tasting beer requires more than premium hops and pure spring water. “We give the process the... View Details

Keywords: Leah Flickinger; manufacturing; craft beer; leadership; management; Beverage and Tobacco Product Manufacturing; Manufacturing

01 Dec 2022
News

Built to Last

development and company values, like doing the right thing, attention to detail, and continuous improvement. “We’re building an organization to last for the long-term, and doing it in a way that allows workers to manage their lives with... View Details

Keywords: Julia Hanna; family business; leadershp; employee management; Machinery Manufacturing; Manufacturing

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment.... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade