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- All HBS Web (435)
- Faculty Publications (37)
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- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
platforms. We explore this "rating aggregation problem" and offer a structural approach to solving it, allowing for (1) reviewers to vary in stringency and accuracy, (2) reviewers to be influenced by existing reviews, and (3) product quality to change over... View Details
Keywords: Sean Silverthorne
- 14 Feb 2011
- Research & Ideas
Clay Christensen’s Milkshake Marketing
fast-food restaurant chain that wanted to improve its milkshake sales. The company started by segmenting its market both by product (milkshakes) and by demographics (a marketer's profile of a typical milkshake drinker). Next, the... View Details
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control and improvement, zero defects,... View Details
Keywords: Sean Silverthorne
- 23 Jul 2013
- First Look
First Look: July 23
Restaurant Hygiene Inspections and Online Reviews By: Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca Abstract—Restaurant hygiene inspections are often cited as a success story of public disclosure. Hygiene grades... View Details
Keywords: Anna Secino
- 16 Apr 2013
- First Look
First Look: April 16
service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed account managers who served JLL's corporate clients. Markets housed brokers specialized in a certain geography. JLL helped drive... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
Ariely Publication:Health Affairs 31 (February 2012) Abstract Policies that mandate calorie labeling in fast-food and chain restaurants have had little or no observable impact on calorie consumption to date. In three field experiments, we... View Details
Keywords: Carmen Nobel
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
need to create space for “slow thinking” in a fast-moving world, making time to meditate and reflect on uncomfortable questions or choices. Leaders can’t afford to be lured by quick fixes or the latest “shiny object.” With clear minds,... View Details
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
dark meat only, to the disappointment of many an American tourist) was served at a Beijing KFC in 1987, the number of KFCs in China has grown to over 3,000, in 650 cities, with one new restaurant opened a... View Details
- 15 Nov 2011
- First Look
First Look: November 15
VTID) after unsuccessful attempts to market it in three different industry settings. The company must determine whether its most recent target market, the quick-serve restaurant segment, is still worth pursuing or whether the company... View Details
Keywords: Sean Silverthorne
- 30 May 2024
- Research & Ideas
Racial Bias Might Be Infecting Patient Portals. Can AI Help?
consequences of these tools? How can we know whether they serve certain populations better than others?” The questioner happened to be Mishuris, then Boston Medical Center’s Chief Medical Information Officer, who would eventually... View Details
- 23 May 2018
- Research & Ideas
How to Know If Your Neighborhood Is Being Gentrified
The High Line redevelopment in winter, New York City. sx70 A new study of gentrification shows that the addition of a coffee shop or restaurant in your neighborhood could be an early indicator that housing prices are about to spike. The... View Details
Keywords: by Dina Gerdeman
- 03 Nov 2015
- First Look
November 3, 2015
principal performance and variation in pre-period student demographics to identify schools that are likely to miss performance targets, I show that NCLB decreases average principal quality at schools serving disadvantaged students by... View Details
Keywords: Sean Silverthorne
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
landscape is bitterly divided and the COVID-19 pandemic has shaken the economy and led to widespread job losses globally, a corporate focus on trust may be more important than ever, Sucher says. She has studied corporate trust for two decades, View Details
Keywords: by Lane Lambert
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
no legal duty to protect or serve the companies whose shares they own; they are shielded by the doctrine of limited liability from legal responsibility for those companies’ debts and misdeeds; they may buy and sell shares without... View Details
Keywords: Re: Multiple Faculty
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
possible to set expectations on what makes a good hire at your company (even if the hiring managers are experienced) and serve as a role model to managers who will eventually do this themselves. If you are new to hiring, get help from... View Details
Keywords: by Julia Austin
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
gift that he hated at the beginning but then came to love) is the idea that curiosity and judgment can’t coexist; you’re either in one mode or the other. When we see things that are different—people who are different, views that are different from our own—we are View Details
Keywords: by Jen McFarland Flint
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
technology." The book provides a quick overview of the social technology that helps global corporate communication mimic personal conversation: internal blogs (in which leaders share their thoughts and employees have a chance to comment),... View Details
Keywords: by Carmen Nobel
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
not simply time spent. Empowerment of people at lower levels to make quick decisions. Broad purpose. An emphasis on mission and values that drive the company and how employees can contribute. One way to accomplish both "outside the... View Details
Keywords: by Dina Gerdeman
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
transparent communication. Embracing a program that is Unrelenting and iterative. Setting Concentrated and focused steps to serve as a guiding set of goals. Driving Action by accepting uncertainty as the new normal. Embracing Agility and... View Details
Keywords: by Sean Silverthorne