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  • All HBS Web  (10,431)
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Show Results For

  • All HBS Web  (10,431)
    • People  (45)
    • News  (3,698)
    • Research  (4,122)
    • Events  (34)
    • Multimedia  (122)
  • Faculty Publications  (2,850)
← Page 3 of 10,431 Results →
  • 2008
  • Working Paper

The Effect of Labor on Profitability: The Role of Quality

By: Zeynep Ton
Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective... View Details
Keywords: Profit; Selection and Staffing; Service Delivery; Business Processes; Quality; Retail Industry
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Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008. (Revised July 2009.)
  • October 2015 (Revised August 2019)
  • Background Note

Higher Education in China: Internationalization in Turbulent Times

By: William C. Kirby, Joycelyn W. Eby and Yuanzhuo Wang
The rapid growth in quantity and quality of universities in China since 1978 is the most recent evolution in a long history of higher education. From as early as the Tang Dynasty, academies existed to prepare scholars for the civil service examination, but by the... View Details
Keywords: Non-profit Management; University Administration; University Faculty; University Curriculum; Education Reform; Nonprofit Organizations; Management; Higher Education; History; Governance; Education Industry; China
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Kirby, William C., Joycelyn W. Eby, and Yuanzhuo Wang. "Higher Education in China: Internationalization in Turbulent Times." Harvard Business School Background Note 316-066, October 2015. (Revised August 2019.)
  • September 10, 2020
  • Editorial

Today's Awkward Zoom Classes Could Bring a New Era of Higher Education

By: D. L. Spar
Keywords: Higher Education; Online Learning; Coronavirus
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Spar, D. L. "Today's Awkward Zoom Classes Could Bring a New Era of Higher Education." EdSurge (September 10, 2020).
  • Research Summary

The Future of MBA Education

David Garvin, together with Srikant Datar and Patrick Cullen, is examining the future of MBA education and the evolving role of business schools. The research has several components: interviews with business school deans and business executives to identify the... View Details
  • 11 Oct 2011
  • News

The rise of online education

    Reconsidering the Urban Disadvantaged

    Villa Victoria examines how of a group of low-income Puerto Rican migrants with little formal education living in a Boston enclave resisted the efforts of the city to relocate them in the name of "urban renewal." After a successful grassroots movement, the... View Details

    • May 9, 2024
    • Article

    Business Education Is Broken: Here Are Strategies to Fix It

    By: Andrew J. Hoffman
    Business schools have lost their way. Students are schooled in a system that, having raised the standard of living for millions of people over centuries, is now facing systemic failures in both the environmental and social domains—failures that market forces cause and,... View Details
    Keywords: Education Reform; Business And Society; Climate Change; Equality and Inequality; Environmental Sustainability; Business Education
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    Hoffman, Andrew J. "Business Education Is Broken: Here Are Strategies to Fix It." Inspiring Minds (May 9, 2024).
    • July 2006
    • Case

    Paul Chesler, Director, Quality Assurance

    Introduces the systemic nature of product quality and the complexity of quality problems. A new director of quality assurance discovers an apparent quality problem. The actions of different departments and functions contribute to the problem. The new director must... View Details
    Keywords: Quality; Production
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    Leonard, Frank S. "Paul Chesler, Director, Quality Assurance." Harvard Business School Case 607-002, July 2006.
    • 13 Dec 2023
    • News

    Eight Essential Qualities of Successful Leaders

    • March 1981 (Revised February 1993)
    • Case

    Hank Kolb, Director, Quality Assurance

    By: Frank S. Leonard and W. Earl Sasser
    Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to... View Details
    Keywords: Leadership; Product; Organizational Culture; Problems and Challenges; Quality; Attitudes; Complexity
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    Leonard, Frank S., and W. Earl Sasser. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case 681-083, March 1981. (Revised February 1993.)
    • 13 Nov 2008
    • Working Paper Summaries

    The Effect of Labor on Profitability: The Role of Quality

    Keywords: by Zeynep Ton
    • 26 Mar 2014
    • News

    The Power of Education

    had to make two trips from our home in New Jersey, but we didn’t want to miss either event.” The couple’s belief in the power of a Harvard education has inspired their generous and thoughtful support View Details
    • 2016
    • Book

    Experiences in Liberal Arts and Science Education from America, Europe, and Asia: A Dialogue Across Continents

    By: William C. Kirby and Marijk C. van der Wende
    This book highlights the experiences of international leaders in liberal arts and science education from around the world as they discuss regional trends and models, with a specific focus on developments in and cooperation with China. Focusing on why this model... View Details
    Keywords: International And Comparative Education; Educational Policy And Politics; Science Education; Arts; Global Range; Education; Science
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    Kirby, William C. and Marijk C. van der Wende, eds. Experiences in Liberal Arts and Science Education from America, Europe, and Asia: A Dialogue Across Continents. New York: Palgrave Macmillan, 2016.
    • November–December 1987
    • Article

    Competing on the Eight Dimensions of Quality

    By: David A. Garvin
    Keywords: Competition; Quality
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    Garvin, David A. "Competing on the Eight Dimensions of Quality." Harvard Business Review 65, no. 6 (November–December 1987).
    • Apr 2016
    • Lecture

    The Purpose of Education

    By: Deepak Malhotra
    Citation
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    Malhotra, Deepak. "The Purpose of Education." Harvard Business School, April 2016.
    • 2023
    • Working Paper

    Are Hospital Quality Indicators Causal?

    By: Amitabh Chandra, Maurice Dalton and Douglas O. Staiger
    Hospitals play a key role in patient outcomes and spending, but efforts to improve their quality are hindered because we do not know whether hospital quality indicators are causal or biased. We evaluate the validity of commonly used quality indicators, such as... View Details
    Keywords: Quality; Health Care and Treatment; Measurement and Metrics; Outcome or Result; Health Industry
    Citation
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    Chandra, Amitabh, Maurice Dalton, and Douglas O. Staiger. "Are Hospital Quality Indicators Causal?" NBER Working Paper Series, No. 31789, October 2023.
    • 1992
    • Thesis

    Multivariate Quality Control of Flexible Manufacturing Processes

    By: Stefan Thomke
    Keywords: Quality; Production
    Citation
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    Thomke, Stefan. "Multivariate Quality Control of Flexible Manufacturing Processes." Thesis, Massachusetts Institute of Technology (MIT), 1992.
    • 25 Feb 2025
    • Video

    Michael Horn on the future of education

      Instructional Moves--Harvard Graduate School of Education

      Professor Battilana shares a selection of the pedagogical techniques she employs in the classroom to help others enhance their case teaching practices in higher education contexts.   View Details
      • August 2002 (Revised December 2002)
      • Case

      Quality Imaging Products (QIP)

      Martin Stein, a recent business school graduate, is the new owner of Quality Imaging Products (QIP), a $10-million-a-year remanufacturer of printer and copier ink cartridges. Within weeks of buying the company, QIP's vp for finance, gives an ultimatum: a raise or he... View Details
      Keywords: Business or Company Management; Organizational Culture; Crisis Management; Manufacturing Industry
      Citation
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      Spear, Steven J., and Jonathan P Groberg. "Quality Imaging Products (QIP)." Harvard Business School Case 603-057, August 2002. (Revised December 2002.)
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