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Show Results For
- All HBS Web
(3,449)
- People (10)
- News (759)
- Research (2,179)
- Events (22)
- Multimedia (36)
- Faculty Publications (1,244)
- Article
Quality Leadership and Change
By: R. M. Kanter
Kanter, R. M. "Quality Leadership and Change." Quality Progress 20, no. 2 (February 1987). (Reprintings include: Goodmeasure, Solving Quality and Productivity Problems. Milwaukee: ASQC Quality Press, 1988; Foundations of Total Quality Management, edited by J.G. Van Matre. Fort Worth, Tex.: Dryden Press, 1995.)
- 2000
- Other Unpublished Work
Does Corporate Quality Matter?
By: R. M. McLauglin, R. S. Ruback and H. Tehranian
- September 1998
- Article
Detecting Lower Earnings Quality
By: David F. Hawkins
Hawkins, David F. "Detecting Lower Earnings Quality." Accounting Bulletin, no. 69 (September 1998).
- July 2023
- Article
Managerial Quality and Productivity Dynamics
By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
Do productivity and managerial quality vary within the firm? If so which managerial traits and practices matter most for team productivity? Combining granular garment production data with survey data on managers across 120 production lines in India, we document... View Details
Keywords: Productivity; Non-cognitive Skills; Learning By Doing; Ready-made Garments; Management; Management Practices and Processes; Management Skills; Performance Productivity; Fashion Industry; Manufacturing Industry; India
Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "Managerial Quality and Productivity Dynamics." Review of Economic Studies 90, no. 4 (July 2023): 1569–1607.
- March 1990 (Revised March 1993)
- Case
Signalling Quality Through Advertising
Brandenburger, Adam M., and Vijay Krishna. "Signalling Quality Through Advertising." Harvard Business School Case 190-147, March 1990. (Revised March 1993.)
- January 1986 (Revised July 1986)
- Case
Inland Steel: Quality Scheduling--1985
By: Kim B. Clark
Clark, Kim B. "Inland Steel: Quality Scheduling--1985." Harvard Business School Case 686-107, January 1986. (Revised July 1986.)
- September – October 1983
- Article
Quality on the Line
By: David A. Garvin
Garvin, David A. "Quality on the Line." Harvard Business Review 61, no. 5 (September–October 1983).
- December 1987 (Revised August 1990)
- Case
Florida Power & Light's Quality Improvement Program
Describes a major electric utility's highly successful effort to institute a comprehensive quality improvement program throughout the organization. Designed to be used in a comparative analysis of the quality improvement effort described in Paul Revere Insurance Co.... View Details
Keywords: Organizational Change and Adaptation; Quality; Performance Productivity; Utilities Industry; Florida
Hart, Christopher. "Florida Power & Light's Quality Improvement Program." Harvard Business School Case 688-043, December 1987. (Revised August 1990.)
- August 1998
- Teaching Note
Quality Furniture Company (TN)
By: David F. Hawkins and Norman Bartczak
Teaching Note for (9-199-009). 51U per Case Records. View Details
Keywords: Manufacturing Industry
- Research Summary
Financial reporting quality and its consequences
Does reporting quality have real economic consequences? Professor Yu addresses this question in her research, which examines the channels through which reporting quality affects the behavior of economic agents, namely managers and investors. Her particular focus is... View Details
- Research Summary
Quality in Service Operations
Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,... View Details
- Article
Price and Quality Decisions by Self-Serving Managers
By: Marco Bertini, Daniel Halbheer and Oded Koenigsberg
We present a theory of price and quality decisions by managers who are self-serving. In the theory, firms stress the price or quality of their products, but not both. Accounting for this, managers exploit any uncertainty about the cause of market outcomes to credit... View Details
Keywords: Causal Reasoning; Self-serving Bias; Strategic Orientation; Managerial Decision-making; Price; Quality; Decision Making; Theory
Bertini, Marco, Daniel Halbheer, and Oded Koenigsberg. "Price and Quality Decisions by Self-Serving Managers." International Journal of Research in Marketing 37, no. 2 (June 2020): 236–257.
- June 2010
- Article
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
By: David I. Levine and Michael W. Toffel
Several studies have examined how the ISO 9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety... View Details
Keywords: Quality; Management; Standards; Employees; Wages; Organizations; Profit; Safety; Health; Policy
Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Management Science 56, no. 6 (June 2010): 978–996. (Appendix. Profiled by industry practitioners in Quality Digest, Quality Progress, ANSI-ASQ National Accreditation Board (ANAB).)
- November 1994
- Case
AB Astra: Growth with Quality
By: Mary E. Barth and David F. Hawkins
Barth, Mary E., and David F. Hawkins. "AB Astra: Growth with Quality." Harvard Business School Case 195-164, November 1994.
- July 1991 (Revised July 1993)
- Case
Alliant Health System: A Vision of Total Quality
Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a "foundation" of quality attitudes and processes. The case discusses their plans to "jump... View Details
Keywords: Quality; Management Practices and Processes; Information Technology; Health Care and Treatment; Health Industry
Linder, Jane C. "Alliant Health System: A Vision of Total Quality." Harvard Business School Case 192-003, July 1991. (Revised July 1993.)
- March–April 2013
- Article
Expected Firm Altruism, Quality Provision, and Brand Extensions
By: Julio J. Rotemberg
A setting is considered where consumers keep track of the extent to which brands care about them, which is modeled as altruism of brands towards their target consumers. Consumers who purchase an experience good of high quality reasonably deduce that the supplier of... View Details
Rotemberg, Julio J. "Expected Firm Altruism, Quality Provision, and Brand Extensions." Marketing Science 32, no. 2 (March–April 2013): 325–341.
- June 2002
- Article
Assessing Operating Cash Flow Quality
By: David F. Hawkins
Hawkins, David F. "Assessing Operating Cash Flow Quality." Accounting Bulletin, no. 107 (June 2002).
- 11 Dec 2008
- Working Paper Summaries
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
Keywords: by David I. Levine & Michael W. Toffel