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Show Results For
- All HBS Web
(3,713)
- People (4)
- News (725)
- Research (2,465)
- Events (20)
- Multimedia (40)
- Faculty Publications (1,527)
- July 2005 (Revised January 2011)
- Case
Understanding Customer Profitability at Charles Schwab
By: Francisco de Asis Martinez-Jerez
Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting
Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab." Harvard Business School Case 106-002, July 2005. (Revised January 2011.)
- May 2014
- Article
Information and Two-Sided Platform Profits
By: Andrei Hagiu and Hanna Halaburda
We study the effect of different levels of information on two-sided platform profits under monopoly and competition. One side (developers) is always informed about all prices and therefore forms responsive expectations. In contrast, we allow the other side (users) to... View Details
Keywords: Responsive Expectations; Passive Expectations; Wary Expectations; Information; Performance Expectations; Two-Sided Platforms; Monopoly
Hagiu, Andrei, and Hanna Halaburda. "Information and Two-Sided Platform Profits." International Journal of Industrial Organization 34 (May 2014): 25–35.
- November 2014 (Revised January 2016)
- Teaching Note
CFW Clinics in Kenya: To Profit or Not for Profit
By: V. Kasturi Rangan and Sarah Appleby
- December 2003
- Article
Profit Globally, Give Globally
By: John A. Quelch and V. Kasturi Rangan
Quelch, John A., and V. Kasturi Rangan. "Profit Globally, Give Globally." Harvard Business Review 81, no. 12 (December 2003): 16–17. (Reprint #F0312B.)
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
Yet amid all these measures of customer success, some companies lose sight of the ultimate objective: to make a profit from selling products and services. In their zeal to delight customers, these companies actually lose money with them.... View Details
Keywords: by Robert S. Kaplan
- 07 Apr 2008
- Research & Ideas
The Debate over Taxing Foreign Profits
Congress and the next president of the United States will be under pressure to make major changes to U.S. corporate tax policy, the consequences of which could have significant impact on profit and competitiveness of American companies on... View Details
Keywords: by Sean Silverthorne
- August 2011 (Revised November 2015)
- Case
CFW Clinics in Kenya: To Profit or Not for Profit
By: V. Kasturi Rangan and Katharine Lee
Ten years after having launched a chain of non-profit health clinics, its founder is now debating the merits of scaling the operation by converting to a for-profit enterprise. View Details
Keywords: Decision Choices and Conditions; Business Model; Social Enterprise; Nonprofit Organizations; Transformation; For-Profit Firms; Health Industry; Kenya
Rangan, V. Kasturi, and Katharine Lee. "CFW Clinics in Kenya: To Profit or Not for Profit." Harvard Business School Case 512-006, August 2011. (Revised November 2015.)
- 19 Jan 2017
- News
Finding Purpose in Profit
expanding her focus to principles as well as profits has enabled her to become more the person she hoped to be when growing up. “I’m sure some measure of feeling abandoned—by my mom through death, by my dad through sadness and alcoholism,... View Details
- July 2010 (Revised December 2011)
- Background Note
Marketing Analysis Toolkit: Pricing and Profitability Analysis
By: Thomas J. Steenburgh and Jill Avery
Pricing is one of the most difficult decisions marketers make and the one with the most direct and immediate impact on the firm's financial position. This toolkit will introduce the fundamental terminology and calculations associated with pricing and profitability... View Details
Keywords: Forecasting and Prediction; Price; Profit; Management Analysis, Tools, and Techniques; Marketing Strategy; Demand and Consumers; Measurement and Metrics; Strategic Planning; Mathematical Methods; Retail Industry
Steenburgh, Thomas J., and Jill Avery. "Marketing Analysis Toolkit: Pricing and Profitability Analysis." Harvard Business School Background Note 511-028, July 2010. (Revised December 2011.)
- fall 1992
- Article
Trust, Uncertainty, and Profit
By: A. V. Bhide and H. H. Stevenson
Bhide, A. V., and H. H. Stevenson. "Trust, Uncertainty, and Profit." Journal of Socio-Economics 21, no. 3 (fall 1992): 191–208.
- June 1997 (Revised February 2000)
- Case
Walker and Company: Profit Plan Decisions
By: Robert L. Simons and Ramsey Walker
Ramsey Walker, a second-year MBA student, must decide how to control a family business as an absentee owner. After providing background details on the publishing industry, the case requires the reader to: 1) make a product segmentation decision; 2) prepare a profit... View Details
Keywords: Organizational Structure; Family and Family Relationships; Market Design; Management Systems; Planning; Profit; Performance Evaluation; Segmentation; Corporate Strategy; Investment Return; Publishing Industry
Simons, Robert L., and Ramsey Walker. "Walker and Company: Profit Plan Decisions." Harvard Business School Case 197-084, June 1997. (Revised February 2000.)
- September 2001
- Teaching Note
International Profit Associates TN
By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-397). View Details
Keywords: Consulting Industry
- Article
Measuring and Managing Customer Profitability
By: Robert S. Kaplan and V.G. Narayanan
Kaplan, Robert S., and V.G. Narayanan. "Measuring and Managing Customer Profitability." Cost Management 15, no. 5 (September–October 2001): 5–15.
Profits You Can Trust
“This comprehensive layman's guide is a must-read for senior management, boards, committees, and their advisors. Writing in largely non-technical language, the expert authors provide the most concise and complete road map to understanding, preventing,... View Details
- 01 Oct 2018
- News
For Profit and Nonprofit
Carla Harris (MBA 1987) is vice chairman of Morgan Stanley and a 2018 recipient of the HBS Alumni Achievement Award. In this interview she talks about how her role allows the opportunity to work with nonprofits in a variety of ways. “Being a banker, I often get the... View Details
Keywords: Finance
- 01 Aug 2017
- News
Finding Purpose in Profit
Growing up, Kim Coupounas (MBA/MPA 1995) explored careers as varied as attorney and Anglican priest. “I knew that I wanted to lead and to fight for justice and social good,” she says. “Ironically, I’m doing that now but on a far different path than I originally... View Details
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
Summing Up Why do managers choose to pursue profit so directly? The word "profit" in this month's column provoked a wide range of issues and emotions among respondents. It set off several debates. They ranged from definitions of... View Details
Keywords: by Jim Heskett
- Article
Interfirm Profitability Differences: Comment
By: M. E. Porter, R. E. Caves and B. T. Gale
Keywords: Profit
Porter, M. E., R. E. Caves, and B. T. Gale. "Interfirm Profitability Differences: Comment." Quarterly Journal of Economics 91, no. 4 (November 1977): 667–675.
- 07 Feb 2017
- News
The Prophet of Profit
- 07 Aug 2023
- Video