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Publications

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    • All HBS Web  (364)
      • Faculty Publications  (134)

      Professor Thomas J. DeLongRemove Professor Thomas J. DeLong →

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      • 2007
      • Other Unpublished Work

      Practice Segmentation in Professional Services

      By: John J. Gabarro, Thomas J. DeLong and Robert Lees
      Keywords: Service Operations; Segmentation; Service Industry
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      Gabarro, John J., Thomas J. DeLong, and Robert Lees. "Practice Segmentation in Professional Services." January 2007.
      • 2007
      • Other Unpublished Work

      Professional Service Firms: A Breed Apart

      By: John J. Gabarro, Thomas J. DeLong and Robert Lees
      Keywords: Service Operations; Service Industry
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      Gabarro, John J., Thomas J. DeLong, and Robert Lees. "Professional Service Firms: A Breed Apart." January 2007.
      • December 2006
      • Supplement

      King Arthur Flour--video

      By: Thomas J. DeLong
      Keywords: Food and Beverage Industry
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      DeLong, Thomas J. "King Arthur Flour--video." Harvard Business School Video Supplement 407-701, December 2006.
      • September 2006 (Revised October 2007)
      • Case

      Shinsei Bank: Developing an Integrated Firm

      By: Thomas J. DeLong and Masako Egawa
      Tom Pedersen, newly appointed chief learning officer (CLO) of Shinsei Bank in Japan, pondered how he could facilitate development of an integrated culture and transformation of the organization. Shinsei Bank had not developed longstanding tradition or a strong... View Details
      Keywords: Integration; Mission and Purpose; Organizational Change and Adaptation; Talent and Talent Management; Organizational Culture; Performance Evaluation; Cooperation; Diversity; Japan
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      DeLong, Thomas J., and Masako Egawa. "Shinsei Bank: Developing an Integrated Firm." Harvard Business School Case 407-006, September 2006. (Revised October 2007.)
      • August 2006 (Revised November 2007)
      • Background Note

      A Framework for Pursuing Diversity in the Workplace

      By: Thomas J. DeLong and Michael Brookshire
      Assesses the costs and benefits of pursuing diversity and pinpoints the primary barriers to creating diverse workplaces. It also proposes some options for advancing diversity in an organization. View Details
      Keywords: Cost vs Benefits; Organizational Culture; Problems and Challenges; Diversity
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      DeLong, Thomas J., and Michael Brookshire. "A Framework for Pursuing Diversity in the Workplace." Harvard Business School Background Note 407-029, August 2006. (Revised November 2007.)
      • May 2006
      • Teaching Note

      Infosys (A): Strategic Human Resource Management (TN)

      By: Thomas J. DeLong and George Lambros Karris
      Keywords: Human Resources; Information Technology Industry
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      DeLong, Thomas J., and George Lambros Karris. "Infosys (A): Strategic Human Resource Management (TN)." Harvard Business School Teaching Note 406-105, May 2006.
      • October 2005 (Revised October 2006)
      • Supplement

      Infosys (B): Strategic Human Resource Management

      By: Thomas J. DeLong and Jaya Tandon
      Keywords: Human Resources; Information Technology Industry
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      DeLong, Thomas J., and Jaya Tandon. "Infosys (B): Strategic Human Resource Management." Harvard Business School Supplement 406-011, October 2005. (Revised October 2006.)
      • September 2005
      • Teaching Note

      C&S Wholesale Grocers: Self-Managed Teams (TN)

      By: Thomas J. DeLong
      Keywords: Food; Management Teams; Food and Beverage Industry
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      DeLong, Thomas J. "C&S Wholesale Grocers: Self-Managed Teams (TN)." Harvard Business School Teaching Note 406-049, September 2005.
      • August 2005
      • Teaching Note

      Procter & Gamble: Global Business Services (TN)

      By: Thomas J. DeLong
      Teaching Note to (9-404-124). View Details
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      DeLong, Thomas J. "Procter & Gamble: Global Business Services (TN)." Harvard Business School Teaching Note 406-030, August 2005.
      • August 2005
      • Teaching Note

      De La Salle Academy (TN)

      By: Thomas J. DeLong and Laura Donohue
      Teaching Note to (9-404-024). View Details
      Keywords: Education Industry; New York (city, NY)
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      DeLong, Thomas J., and Laura Donohue. "De La Salle Academy (TN)." Harvard Business School Teaching Note 406-031, August 2005.
      • July 2005
      • Teaching Note

      Utah Symphony and Utah Opera: A Merger Proposal (TN)

      By: Thomas J. DeLong
      Teaching Note to (9-404-116). View Details
      Keywords: Governing and Advisory Boards; Arts; Mergers and Acquisitions; Design; Organizational Culture; Voting; Integration; Human Capital; Music Industry
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      DeLong, Thomas J. "Utah Symphony and Utah Opera: A Merger Proposal (TN)." Harvard Business School Teaching Note 406-027, July 2005.
      • June 2005 (Revised May 2006)
      • Case

      Alex Montana at ESH Manufacturing Co.

      By: Thomas J. DeLong and Michael Kernish
      Alex Montana sat at his desk pondering the career decision before him. Alex was director of the North American division of ESH Manufacturing, a $4.6 billion, Cleveland-based company with operations on three continents. ESH's CEO had just offered Montana a promotion to... View Details
      Keywords: Decision Making; Decision Choices and Conditions; Personal Development and Career; Work-Life Balance; Manufacturing Industry; Cleveland
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      DeLong, Thomas J., and Michael Kernish. "Alex Montana at ESH Manufacturing Co." Harvard Business School Case 405-106, June 2005. (Revised May 2006.)
      • May 2005
      • Class Lecture

      Power of Supporting Players in High-Performance Industries, The (FSS)

      By: Thomas J. DeLong
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      DeLong, Thomas J. "Power of Supporting Players in High-Performance Industries, The (FSS)." Harvard Business School Class Lecture 405-096, May 2005.
      • 2005
      • Class Lecture

      The Power of Supporting Players in High-Performance Industries

      By: Thomas J. DeLong
      Keywords: Management Style; Groups and Teams
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      DeLong, Thomas J. "The Power of Supporting Players in High-Performance Industries." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 9-825-8C.)
      • June 2004 (Revised June 2004)
      • Case

      Utah Symphony and Utah Opera: A Merger Proposal

      By: Thomas J. DeLong and David L. Ager
      Anne Ewers, general director of Utah Opera, is awaiting the decision of the members of the board of the Utah Symphony and Utah Opera about whether to merge Utah's top two arts organizations. If the vote favors the merger, Ewers will be asked to assume the helm of the... View Details
      Keywords: Mergers and Acquisitions; Change Management; Organizational Culture; Human Resources; Management; Fine Arts Industry; Music Industry; Utah
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      DeLong, Thomas J., and David L. Ager. "Utah Symphony and Utah Opera: A Merger Proposal." Harvard Business School Case 404-116, June 2004. (Revised June 2004.)
      • March 2004
      • Supplement

      C&S Wholesale Grocers: The Challenge of Self-Managed Teams

      By: Thomas J. DeLong
      Keywords: Management Teams; Food and Beverage Industry
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      DeLong, Thomas J. "C&S Wholesale Grocers: The Challenge of Self-Managed Teams." Harvard Business School Video Supplement 404-802, March 2004.
      • January 2004
      • Teaching Note

      Mellon Investor Services (TN)

      By: Thomas J. DeLong and Jaan Margus Elias
      Teaching Note to (9-402-036). View Details
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      DeLong, Thomas J., and Jaan Margus Elias. "Mellon Investor Services (TN)." Harvard Business School Teaching Note 404-093, January 2004.
      • September 2003
      • Teaching Note

      Trilogy University (TN)

      By: Thomas J. DeLong and Jaan Margus Elias
      Teaching Note to (9-403-012). View Details
      Keywords: Information Technology Industry
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      DeLong, Thomas J., and Jaan Margus Elias. "Trilogy University (TN)." Harvard Business School Teaching Note 404-067, September 2003.
      • July 2003
      • Case

      De La Salle Academy

      By: Thomas J. DeLong and David Ager
      Brother Brian Carty, headmaster and founder of De La Salle Academy, a private school for academically talented, economically disadvantaged children in grades six to eight in New York City, is scheduled to meet with the school's board of directors to discuss how the... View Details
      Keywords: Middle School Education; Corporate Accountability; Governing and Advisory Boards; Organizational Design; Management Succession; Corporate Social Responsibility and Impact; Business and Community Relations; Philanthropy and Charitable Giving; Education Industry
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      DeLong, Thomas J., and David Ager. "De La Salle Academy." Harvard Business School Case 404-024, July 2003.
      • June 2003 (Revised January 2006)
      • Case

      Xilinx, Inc. (A)

      By: Thomas J. DeLong and Christina Darwall
      Is it possible to create a great business and a company? Wim Roelandts sets out, in the context of Xilinx, to create a high-performance organization without sacrificing the human dimension. Roelandts experiences additional pressure when the company is affected by a... View Details
      Keywords: Business Ventures; Economic Slowdown and Stagnation; Corporate Social Responsibility and Impact; Organizational Design
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      DeLong, Thomas J., and Christina Darwall. "Xilinx, Inc. (A)." Harvard Business School Case 403-136, June 2003. (Revised January 2006.)
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