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Show Results For
- All HBS Web
(4,923)
- People (23)
- News (1,816)
- Research (2,357)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,228)
- 31 Mar 2022
- News
Navigating the ‘Bermuda Triangle’ in Professional Services
- Conference Presentation
Building Capabilities: Ensuring Long-Term Success in a Professional Service Firm
By: Robert G. Eccles Jr.
- 25 Mar 2011
- News
Family Firms Need Professional Management
- September 2000 (Revised May 2002)
- Teaching Note
Tradeoffs: Juggling Careers in Professional Services Firms with Private Life TN
By: Thomas J. DeLong
Teaching Note for (9-801-463). View Details
Keywords: Service Industry
- Jul 23 2018
- Testimonial
Driving Change in Professional Services
- October 2000 (Revised March 2001)
- Case
eLance.com: Building a Professional Services Marketplace
By: Lynda M. Applegate and Kristin Kohler
Launched as an eBay for services, eLance promises to leverage the capabilities of the Internet to not only change the way services are bought and sold, but change the fundamental dynamics of the global economy. Building on theories posited in the HBR article by Tim... View Details
Keywords: Entrepreneurship; Technological Innovation; Job Search; Business or Company Management; Growth and Development Strategy; Business Strategy; Competitive Strategy; Web Sites; Service Industry; Service Industry
Applegate, Lynda M., and Kristin Kohler. "eLance.com: Building a Professional Services Marketplace." Harvard Business School Case 801-224, October 2000. (Revised March 2001.)
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally... View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
- November 1999 (Revised November 2000)
- Background Note
Overview of the Professional Services Course, An
By: Thomas J. DeLong and Ashish Nanda
Provides an overview of the HBS MBA Professional Services Course. Presents a structure and an outline intended to serve as a reference and provide orientation to students as the course progresses. View Details
DeLong, Thomas J., and Ashish Nanda. "Overview of the Professional Services Course, An." Harvard Business School Background Note 800-229, November 1999. (Revised November 2000.)
- July – August 2009
- Article
Hiring Stars and Their Colleagues: Exploration and Exploitation in Professional Service Firms
By: Boris Groysberg and Linda-Eling Lee
Groysberg, Boris, and Linda-Eling Lee. "Hiring Stars and Their Colleagues: Exploration and Exploitation in Professional Service Firms." Organization Science 20, no. 4 (July–August 2009): 740–758.
- June 2013
- Case
Multiasistencia: Redefining the Relationship with Its Service Professionals
By: F. Asis Martinez-Jerez, Maria Garcia Perez and Katherine M. Miller
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one. View Details
Keywords: Outsourcing; Incentives; Relational Contracts; Business Model; Motivation and Incentives; Job Cuts and Outsourcing; Contracts; Insurance Industry; Spain
Martinez-Jerez, F. Asis, Maria Garcia Perez, and Katherine M. Miller. "Multiasistencia: Redefining the Relationship with Its Service Professionals." Harvard Business School Case 113-143, June 2013.
- 2007
- Other Unpublished Work
Practice Segmentation in Professional Services
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
- 2009
- Other Unpublished Work
Organizational Alignment in Professional Services
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
- May 2014
- Teaching Note
GlaxoSmithKline: Sourcing Complex Professional Services
By: Heidi K. Gardner and Silvia Hodges Silverstein
- 1981
- Chapter
Consumer Satisfaction with Professional Services
By: J. Quelch and S. Ash
Quelch, J., and S. Ash. "Consumer Satisfaction with Professional Services." In Marketing of Services, edited by W. R. George and J. H. Donnelly, 82–85. Chicago: American Marketing Association, 1981.
- September 2000
- Background Note
Professional Services Module Five: Serving Clients Effectively
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details
Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Five: Serving Clients Effectively." Harvard Business School Background Note 801-011, September 2000.
- October 2004 (Revised July 2006)
- Background Note
Ownership Structure in Professional Service Firms: Partnership versus Public Corporation
By: Ashish Nanda
This case reviews the relative merits of partnership and public ownership structures in professional services firms. It also evaluates the various rationales for converting partnership professional services firms to publicly owned firms. Finally, the case highlights... View Details
Keywords: Private Ownership; Transition; Partners and Partnerships; Public Ownership; Service Industry
Nanda, Ashish, and Lauren Prusiner. "Ownership Structure in Professional Service Firms: Partnership versus Public Corporation." Harvard Business School Background Note 905-038, October 2004. (Revised July 2006.)
- September 2000
- Background Note
Professional Services Module Six: Succeeding in PSFs
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Emphasizes the skills and values that we believe successful professionals possess: change management and leadership skills, a proactive career management approach, effective processes of giving and receiving feedback, a clear ethical perspective, balance between... View Details
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Six: Succeeding in PSFs." Harvard Business School Background Note 801-012, September 2000.
- February 1986 (Revised September 1987)
- Case
Anaquest: The Professional Services Project (A)
Vitale, Michael R. "Anaquest: The Professional Services Project (A)." Harvard Business School Case 186-275, February 1986. (Revised September 1987.)
- 2007
- Other Unpublished Work
Professional Service Firms: A Breed Apart
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
- June 2000
- Case
Egon Zehnder International: Managing Professionals in an Executive Search Firm
Compares the management of professionals at Egon Zehnder International, a leading executive search firm, and its competitors. Highlights recruitment, rewards, and retention as key dimensions of strategy in professional service firms. View Details
Ghemawat, Pankaj. "Egon Zehnder International: Managing Professionals in an Executive Search Firm." Harvard Business School Case 700-133, June 2000.