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- All HBS Web (290)
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- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
prices. And high-end dealerships can make car buying feel like a trip to the spa. But overall, little has changed in the high-pressure business of selling vehicles. So what should the industry be doing to make customers feel better about spending tens of thousands of... View Details
- 27 Nov 2000
- Research & Ideas
The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution
rather reveal a pattern of incremental investments approved individually. Although Firestone encountered some production glitches in refining the new process, overall the transition from bias to belted bias tires proceeded smoothly.10... View Details
- 26 Sep 2011
- HBS Case
HBS Cases: Lady Gaga
Searched-For Female," as recorded by Google, and made international headlines for donning a dress made of red meat, which Time Magazine called the top fashion statement of 2010. “Gaga is a marketing phenomenon” So it's almost shocking to View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
additional demand for its products and services. How, then, should The Home Depot organize itself in advance of disaster events? Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=309055 Neck & Neck:... View Details
Keywords: Martha Lagace
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
last forever. Cote had used targeted layoffs for permanent changes to Honeywell’s product portfolio after becoming CEO in 2002, divesting businesses that did not meet his requirement that each Honeywell business be in a “great position in... View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
illness in June 2006 at the age of 81, the Bulletin's Class Notes were flooded with dozens of tributes from alumni who recalled his passion and commitment in the classroom and his lasting influence on their careers. "I was clueless... View Details
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
who don’t realize there is a cost for Facebook’s “free” service. Miki Saxon recalled that “Tim Cook once said, ‘If it’s free, then you are the product.’ It seems that Americans are just waking up to that fact ” Malcolm Harper commented,... View Details
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
billion in sales and a dominant share of the office supply superstore industry—but only a 6 to 8 percent share of the overall office products market. I remember it well. I was the member of Office Depot’s board acting as the liaison to... View Details
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
and retailers keep the segment growing? Tahari said she and her husband have considered the idea of buying one of their retailers in an effort to get more information about how their products are selling, improve their margins, and better... View Details
- 03 Feb 2003
- Research & Ideas
Web Services
Movie buffs may recall that "plastics" was the whispered tip to Dustin Hoffman in The Graduate; if the movie were remade today, "Web services" might replace that advice. An overflow audience already seemed to know... View Details
- 01 Nov 2012
- Research & Ideas
Book Excerpt: Judgment Calls
women's beauty products enterprise Tweezerman faced the dilemma that every entrepreneurial growth company eventually confronts: "How much bigger can we get—can we handle the risk, the scale, the exposure, and the demands on our... View Details
- 29 May 2007
- First Look
First Look: May 29, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707474 Tiger-Tread Harvard Business School Case 507-077 Describes an innovative product launch for which a marketing plan and a breakeven analysis are needed. To introduce... View Details
Keywords: Martha Lagace
- 12 Apr 2016
- First Look
April 12, 2016
customers rather than take possession of and responsibility for the products or services in question, they have inherently low cost structures and fat gross margins. They are highly defensible once established, owing to network effects.... View Details
Keywords: Sean Silverthorne
- 04 Jun 2013
- First Look
First Look: June 4
recipient. In Study 2, participants were asked to reflect upon a time they spent money on themselves or on others in a way that either had a positive impact or had no impact. Participants who recalled a time they spent on others that had... View Details
Keywords: Sean Silverthorne
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
top-management, CEO-focused client services. Consulting firms make growth their primary objective It’s worth recalling that these strategy firms were founded on the core principles of professionalism and highly selective client... View Details
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
spend a lot more time researching where products come from and what ingredients they contain. During recent scares concerning pet food ingredients and some children's toys, people suddenly had to research which View Details
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
case where General Motors dealt with a serious recall crisis translated these concepts into the reality of managing a global enterprise in a trustworthy manner. BOOK ABSTRACT: The role of the chief communication officer (CCO) in today's... View Details
Keywords: Sean Silverthorne
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
Competition. DFA's six-person team came together in the interdisciplinary MBA course Inventing Breakthroughs and Commercializing Science and included members with medical, science, public health, and business backgrounds from HBS, MIT, and across Harvard University.... View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product View Details
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
reading in a trade publication about Benihana's innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl Sasser produced the Benihana case in 1972 with research associate John Klug (HBS MBA '72). View Details
Keywords: by Garry Emmons