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  • February 2018
  • Article

Retention Futility: Targeting High-Risk Customers Might Be Ineffective.

By: Eva Ascarza
Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details
Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management
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  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

can't be bothered with the details of their business is crazy. —Robert Hargrove in E-Leader Updated advice: Leaders must constantly push the boundaries of established ways of doing business—but they must also know which established View Details
Keywords: by Melissa Raffoni
  • 09 May 2013
  • Working Paper Summaries

Clusters of Entrepreneurship and Innovation

Keywords: by Aaron Chatterji, Edward Glaeser & William Kerr
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

Routledge, forthcoming Abstract This Handbook gives an overview of the range and scope of International Political Economy (IPE) scholarship by mapping the different regional schools of IPE and noting the distinctive way IPE is practiced... View Details
Keywords: Martha Lagace
  • 2025
  • Book

Retiring: Creating a Life That Works for You

By: Teresa M. Amabile, Lotte Bailyn, Marcy Crary, Douglas T. Hall and Kathy E. Kram
Retirement, as a major life transition, can be both thrilling and challenging in unexpected ways. Written by acclaimed authors in the fields of business leadership, careers, and work, this book goes beyond the typical financial and health-related advice on retirement,... View Details
Keywords: Retirement
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  • 23 Jun 2009
  • First Look

First Look: June 23

Download the paper: http://www.hbs.edu/research/pdf/09-139.pdf Optimal Taxation in Theory and Practice Authors:N. Gregory Mankiw, Matthew Weinzierl, and Danny Yagan Abstract We highlight and explain eight lessons from optimal tax theory... View Details
Keywords: Martha Lagace
  • November 2009
  • Article

What Would Peter Say?

By: Rosabeth Moss Kanter
Heeding the wisdom of Peter Drucker might have helped us avoid - and will help us solve - numerous challenges, from restoring trust in business to tackling climate change. He issued early warnings about excessive executive pay, the auto industry's failure to adapt and... View Details
Keywords: Judgments; Employee Relationship Management; Leadership; Goals and Objectives; Management Practices and Processes; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Business and Shareholder Relations
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  • 15 Apr 2024
  • Book

Struggling With a Big Management Decision? Start by Asking What Really Matters

book Your True Moral Compass: Defining Reality, Responsibility, and Practicality in Your Leadership Moments. In the following excerpt from the book, Badaracco, the John Shad Professor of Business Ethics, explains why it’s important for... View Details
Keywords: by Dina Gerdeman
  • 10 May 2016
  • First Look

May 10, 2016

essentially the same frequency as they target cash related to the alleged infringement. By contrast, cash is neither a key driver of intellectual property lawsuits by practicing entities (e.g., IBM and Intel), nor of any other type of... View Details
Keywords: Carmen Nobel
  • 17 Aug 2010
  • First Look

First Look: August 17

explanations of workplace silence. We discuss implications of these results for theory and practice and suggest directions for future research. Paper not available   Working PapersPlatform Envelopment Authors:Thomas Eisenmann, Geoffrey... View Details
Keywords: Martha Lagace
  • 15 Feb 2022
  • Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

orchestra as a soloist just within reach. But suddenly, his performance started to worsen. No amount of practice or specialized training helped. In fact, the harder he raged against his decline, the faster it inevitably came. He took a... View Details
Keywords: by Avery Forman
  • 01 Feb 2001
  • News

What Makes a Good Leader

latest developments in leadership to HBS alumni and other executives all over the world. What Change Demands of Us, a new Executive Education course developed by the initiative, will be offered later this year. The initiative draws on the accumulated View Details
Keywords: Management
  • 27 Sep 2018
  • Research & Ideas

Religion in the Workplace: What Managers Need to Know

such individual’s race, color, religion, sex, or national origin.” The ruling should spur business leaders to reflect on whether their own branding practices might discriminate against certain workers, van Bever says. “I assume a lot of... View Details
Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories
  • 11 Mar 2008
  • First Look

First Look: March 11, 2008

behavior as less ethical when it led to undesirable consequences, even if they saw that behavior as acceptable before they knew its consequences. Implications for both research and practice are discussed. Download the paper:... View Details
Keywords: Martha Lagace
  • Web

Resources - Christensen Center for Teaching & Learning

Practical Guide by E. Anderson & B. Schiano This book gives practical advice on how to teach with cases at institutions where it is not the primary pedagogy. 2003 McGraw-Hill/Irwin Socrates' Muse:... View Details
  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

kinds, it has been clear that every business able to improve governance reaped lasting benefits. If you are in a family enterprise, you need to learn the basics of governance and apply the best practices that exist in family business... View Details
  • Web

Skydeck - Alumni

Achievement Award offer some words of wisdom and key takeaways from their HBS experience Challenge Accepted Recipients of the 2025 Alumni Achievement Award describe a time when life put them to the test—and what came out of it The Working... View Details
  • Web

2023 Reunion Presentations - Alumni

Chairperson, Private Equity at Apollo; Tracy Palandjian (MBA 1997), CEO and Co-Founder of Social Finance; Member of the Harvard Corporation; Fran Seegull (MBA 1998), President, US Impact Investing Alliance + More Info – Less Info Impact investing has rapidly evolved... View Details
  • Web

Symposium - Race, Gender & Equity

“the master’s tools will never dismantle the master’s house.” At that gathering, we examined whether and how various institutions and practices in the U.S.—capitalism, gender, companies’ diversity-equity-and-inclusion initiatives, and... View Details
  • 13 Nov 2023
  • Blog Post

HBS Veteran Spotlight: Lindsey Chrismon (MBA 2025)

foundational conversation continued to shape my approach to leadership. Each challenge faced and hurdle overcome reinforced the wisdom of those simple guidelines. The essence of leadership, I realized, wasn't just about authority or... View Details