Filter Results:
(2,408)
Show Results For
- All HBS Web
(8,287)
- People (49)
- News (2,408)
- Research (3,940)
- Events (27)
- Multimedia (21)
- Faculty Publications (2,338)
Show Results For
- All HBS Web
(8,287)
- People (49)
- News (2,408)
- Research (3,940)
- Events (27)
- Multimedia (21)
- Faculty Publications (2,338)
Sort by
- 21 Jul 2013
- News
Smartphone Boom Ending as Price Drop Hits Apple
- 22 May 2024
- News
Nine Students Win Dean's Award for Service to the School and Society
- 01 Feb 2002
- News
As the Future Catches You
"I would like you and me to have a conversation," HBS senior research fellow Juan Enriquez tells his readers in the prologue of his new book, As the Future Catches You: How Genomics & Other Forces Are... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the View Details
Keywords: Susan Young
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become View Details
- 10 Aug 2023
- News
Kraft’s Foundation to Combat Antisemitism Appoints Alumna as President
The Foundation to Combat Antisemitism (FCAS) recently announced that Tara Levine (MBA 2001) will serve as its first president. Founded in 2019 by Robert Kraft (MBA 1965), chairman and CEO of the Kraft Group, FCAS addresses the rise in antisemitism in the United States... View Details
- 30 Jan 2018
- News
Four Alumni Named as Presidential Leadership Scholars
Four HBS alumni are among 59 individuals selected as Presidential Leadership Scholars (PLS) in the program’s fourth year. PLS brings a diverse group of leaders together to collaborate View Details
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
opportunity it presented. “We, as a college, felt like, ‘This gift has just been handed to our institution, our students, and our state, so let’s get after it.’” Since the introduction of Rhode Island... View Details
Keywords: Jennifer Gillespie
- 01 Oct 2001
- News
Calling the Tune: Negotiation as an Improvisational Dance
"It Takes Two: Improvisations in Negotiations," Valley told alumni that successful negotiations result from a solid understanding of the individuals involved as well as of the... View Details
- 01 Jun 2005
- News
McCance First to Serve as Entrepreneur in Residence
chairman of the firm, shared the breadth and depth of his expertise with faculty and students as the first HBS entrepreneur in residence. The newly created posting builds on efforts to involve alumni who can bring View Details
- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous... View Details
- 07 Feb 2018
- News
Athenahealth Taps Former GE CEO Jeff Immelt as Chairman
Immelt had overseen the growth of GE Healthcare to a $20 billion business. Immelt was also recently brought in as a venture partner at New England Associates, one of the... View Details
- 22 Nov 2015
- News
Start-Up Leaders Embrace Lobbying as Part of the Job
A recent story in the New York Times that details entrepreneurs’ growing interest in shaping policy highlights the lobbying efforts of Hello Alfred, a personal butler service... View Details
- 23 Mar 2012
- News
How to Charge a Fee (Without Starting a Customer Rebellion)
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 01 Jun 2005
- News
Mookerjee Picked as First Director of New HBS India Research Center
After nearly two decades in senior marketing and new venture positions, Ajay Mookerjee (DBA ’88) has returned to HBS as executive director of the new India Research Center. “I’ve had a pent-up desire to get... View Details