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- Faculty Publications (36)
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- All HBS Web (373)
- Faculty Publications (36)
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- 01 Sep 2004
- News
Inside Executive Search
leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first View Details
- 01 Jun 2006
- News
One-on-One with Tom Oreck
Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company.... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
organization’s operations more efficient through strategic improvement projects, thus allowing salauno to better serve its patients. Leger’s passion for social impact was itself borne of growing up a citizen of the world. Born in France,... View Details
Keywords: Jennifer Myers
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually... View Details
- 19 Jul 2016
- News
HBS Startup Is Developing Tech-Enabled Jewelry to Stop Rapists
at the Harvard i-lab. Working with survivors of sexual assault and with a team of MIT engineers, the cofounders of Flare Jewelry are developing wearable devices that include an alarm, text messaging to alert the wearer’s phone contacts of... View Details
- 01 Dec 2013
- News
A Safer, Smarter Future for Tech Trash
BRADOO: Mining old tech for gold by Constantine von Hoffman When most people's phones break, all they see is a problem. Privahini Bradoo (MBA 2008) sees an opportunity. Bradoo is the cofounder and CEO of BlueOak Resources, a company... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
million in revenue in 2013, up from $58 million in 2012. And it touts a Net Promoter Score—a customer-satisfaction indicator—in the low 80s, saying it is "significantly higher than Apple and Amazon, and nearly 50 points higher than phone... View Details
- 01 Sep 2006
- News
Notebook
if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital services with the providers of... View Details
- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
companies I invest in." Laguë's own desire for active involvement is really what he calls his "entrepreneurship gene" kicking in. "I've always had a bent for the finance side, but I also like to play a strong role in building companies, putting teams together, and... View Details
Keywords: Robert S. Benchley
- 06 Nov 2014
- News
Building a Startup Community Beyond Commencement
as big benefits. But even with the early positive response, Goldstein still sees this as “version 1.0” of the Launch Lab. “We need to better understand the behaviors and needs of the community,” she says. The lab is already undergoing some responsive physical changes,... View Details
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
search was made during the dinner; yet within weeks, the first CEO was interviewing for the telecom post, which he only learned about later through a headhunter's phone call. Why would the telecommunications company use a search firm to... View Details
- 22 Aug 2019
- News
Getting There
the notion that the mobile phone revolution might help unlock a chronic problem in Southeast Asia: safe and reliable on-demand transportation. They launched Grab in Malaysia in 2012. In its earliest days, the company offered an app to... View Details
- 01 Apr 2000
- News
Award-Winning Article Urges Companies to Loosen Ties that Bind
One function builds relationships with customers, another develops products, and the third oversees the operational infrastructure. Even though these activities often conflict with each other, traditionally they have been bundled together... View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
labels and schedules home pickups. The Times called thredUP an example of how “shopping is changing in the wake of the Great Recession,” with Americans burnt out by their decades-long spending spree. In a phone interview in early January,... View Details
- 01 Mar 2010
- News
Noted & Quoted
computing and mobility. That has the potential to change the economics of the Internet business and to redistribute profits yet again.” — HBS professor David Yoffie talking about the potential economic effects of people increasingly relying on mobile View Details
- 26 Jul 2011
- News
An Entrepreneur of the Arts
In 2010, she founded Growing Through Arts , a company that helps children learn about and explore the arts through books, e-books, toys, games and mobile phone applications. Saying “I am thrilled to bring the love of dance to children... View Details
- 12 Jan 2015
- News
Good Investments
Market day also means it’s a busy day for Gregoria Alvarez Reyes, whose store sits on an adjacent corner, right in the path of foot traffic. For the past 11 years, Reyes has owned and operated Farmacia Fradoni in this northwest section of... View Details
- 25 Jul 2012
- News
Movie Magic
self-service kiosk system that evaluates and buys back used cell phones and MP3 players from consumers for cash. Found currently in southern California, Kaplan expects this concept to roll out as well. Kaplan recently returned to HBS for... View Details
- 01 Dec 2003
- News
Flex Time
sophisticated communication systems that include detailed weekly reports from UCC’s sales force and senior managers. As long as her days may be — talking on the phone with customers, following up on issues raised during a weekly... View Details
Keywords: Manufacturing
- 25 Sep 2009
- News
Are You Being Served?
private-sector customer service? After all, it wasn’t so long ago that letters or phone calls to virtually any state agency might simply go unanswered. (And truth be told, the private sector often wasn’t much better.) After my... View Details