Publications

22 Sep 2023
News

Skydeck Voices: The Most Important Person I Met at HBS

Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler... View Details

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Contact Us - Research Computing Services

Web Conference Link: https://hbs.zoom.us/j/479352769?pwd=LzZ4QVZXUDRXenY0bytEaFEvUFdtZz09 General Inquiries Research Computing Services Baker Library | Bloomberg Center B90 Boston, MA 02163 +1.617.495.6100 Email: research@hbs.edu Paul... View Details

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Logging In - Research Computing Services

persons accessing sensitive systems use two-factor authentication as a part of their login process. Pulse Secure VPN Software Installation and Set-Up Persons with HBS-issued desktops and laptops may already... View Details

18 Apr 2023
Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

Companies looking for the best possible leaders—and leaders looking to become CEOs—would do well to heed the model of private-equity (PE) backed companies, which often look outside their ranks when hiring for the top job and see excellent results. Three-quarters of new... View Details

Keywords: by Rachel Layne; Financial Services

June 2018
Article

Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged

By: Clarence Lee, Elie Ofek and Thomas Steenburgh

We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details

Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science

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Scaling Work - Research Computing Services

tools or using LSF job arrays . Requesting multiple CPUs on the HBSGrid When using parallel processing on shared compute systems, you need to indicate to the scheduler, the system software that manages workloads, that you wish to use multiple cores. On your View Details

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Software Tools - Research Computing Services

below: Git and GitHub Julia Jupyter Notebooks Machine Learning frameworks (Tensorflow, PyTorch, Keras, OpenCV) R and Python Rclone to sync files to/from cloud storage services (e.g. OneDrive, DropBox, Google Drive, etc.) SAS and... View Details

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally challenging because the position lacks the inherent power and... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

January 2004 (Revised May 2006)
Case

Yamato Transport: Valuing and Pricing Network Services (A)

By: Felix Oberholzer-Gee, Tarun Khanna and Masako Egawa

Yamato Transport is the leading Japanese parcel delivery company and has dominated its industry for more than two decades. In response to new competitive challenges, Yamato must decide how to reposition itself in the industry and optimize the size of its network. The... View Details

Keywords: Value Creation; Competition; Transportation Networks; Monopoly; Shipping Industry; Japan

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

Professor of Medicine at Harvard Medical School. So, what does the connection between patient outcomes and physician relationships mean for business? It shows how personal connections and trust can improve performance, more so than... View Details

Keywords: by Rachel Layne; Health

01 Jun 2009
News

Career Services Steps Up Alumni Support

existing counseling services have been expanded, Sullivan says. “We’ve increased the number of career coaches available, both in person and on the phone.” Alumni are eligible for three free counseling... View Details

Keywords: Margie Kelley; Educational Support Services; Educational Support Services

2023
Working Paper

Personalized Game Design for Improved User Retention and Monetization in Freemium Games

By: Eva Ascarza, Oded Netzer and Julian Runge

One of the most crucial aspects and significant levers that gaming companies possess in designing digital games is setting the level of difficulty, which essentially regulates the user’s ability to progress within the game. This aspect is particularly significant in... View Details

Keywords: Freemium; Retention/churn; Field Experiment; Field Experiments; Gaming; Gaming Industry; Mobile App; Mobile App Industry; Monetization; Monetization Strategy; Games, Gaming, and Gambling; Mobile and Wireless Technology; Customers; Retention; Product Design; Strategy

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October 2023
Case

Kevin O'Leary: Building a Brand in Shark-infested Waters

By: Reza Satchu and Patrick Sanguineti

For more than fifteen years, successful Canadian entrepreneur and investor Kevin O’Leary had developed his brand into a global powerhouse. Since his first appearance on the Canadian television program Dragons’ Den in 2006 and his meteoric rise to stardom through the... View Details

Keywords: Personal Brand; Crisis; Brands and Branding; Entrepreneurship; Crisis Management; Social Media; Public Opinion; Power and Influence; Financial Services Industry

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RCS Cheat Sheet - Research Computing Services

Help RCS Cheat Sheet 19ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and training. For additional assistance, please see our help page. Statistical and Data View Details

1985
Chapter

The Federal Civil Service Retirement System

By: Dutch Leonard

Keywords: Compensation and Benefits; Retirement; Government and Politics; Public Sector

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1991
Article

Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications

By: Leonard A. Schlesinger and Jeffrey Zornitsky

Survey data from 1,277 employees and 4,269 customers of a personal lines insurance organization were analyzed with the following results: (a) employee perceptions of service quality are positively related to both job satisfaction and self-perceived service capability;... View Details

Keywords: Service Delivery; Satisfaction; Jobs and Positions; Customer Satisfaction

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RCS Policies - Research Computing Services

effort is made to keep the signal-to-noise ratio as high as possible. Certain subscriptions (e.g. rcs_grid for using the compute grid and/or project spaces) are required to keep one's account. Storage Persons will only be allowed access... View Details

June 2001 (Revised May 2002)
Case

Tradeoffs: Juggling Careers in Professional Services Firms with Private Life

By: Thomas J. DeLong, Ashish Nanda, Scot Landry and Scott M O'Neil

Balancing professional and private lives continues to challenge single and committed partners alike. Professionals are expected to work long hours. It is simply part of the ethos of professional service firms. This case focuses on the lives of three couples connected... View Details

Keywords: Work-Life Balance; Family and Family Relationships; Problems and Challenges; Service Industry