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Publications

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  • 2008
  • Chapter

Identity Negotiation Processes Amidst Diversity: Understanding the Influence of Social Identity and Status Differences

By: Jeffrey T. Polzer and Heather M. Caruso
We integrate an identity negotiation framework with research on diversity, social identity theory, and status differences. This integration reveals the distinct advantages and challenges that high and low status people face when they engage in identity negotiation... View Details
Keywords: Status and Position; Prejudice and Bias; Groups and Teams; Organizational Culture; Identity; Diversity; Power and Influence
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  • January 1976 (Revised December 1988)
  • Case

Webster Industries (A)

The manufacturing manager of Webster's largest division is told to cut his managerial payroll by 15%. Provides company background data and a description of the manufacturing manager's reactions to the proposed reduction. Provides the students with an opportunity to... View Details
Keywords: Job Cuts and Outsourcing; Cost Management
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  • January 1991
  • Supplement

Volkswagen of America: Audi 5000 (B)

By: Stephen A. Greyser
Six months after the launch in the United States of Audi 5000, Audi marketing executives and their advertising agency must appraise the introductory advertising for the car. Three alternative campaigns to replace the current one are under consideration. View Details
Keywords: Advertising; Advertising Campaigns; Product Launch; Performance Evaluation; Auto Industry; United States
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  • December 1980 (Revised June 2006)
  • Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
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  • July–August 2015
  • Article

The Secret of Singapore: Why Cuba Should Look to Lee Kuan Yew's Thriving City-State for Economic Inspiration

By: Debora L. Spar
Between 1965 and 1991, Singapore grew at an astonishing compound annual growth rate of nearly 14%. Critics of the island's performance accused its celebrated leader, Lee Kuan Yew, of thinly veiled tendencies toward communism and authoritarianism; they argued that the... View Details
Keywords: Economic Models; Communism; Economic Policy; Economic Reform; Angel Investors; Authoritarianism; Economic Systems; Economy; Policy; Government and Politics; Singapore; Cuba
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  • 03 Dec 2014
  • What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

for the phenomenon. Munyaradzi Mushato suggested that, "my experience in industry tells me that most jerks are created by the very systems that are designed to improve performance that is, about 70% of the jerks are bred! Most... View Details
Keywords: by James Heskett
  • 28 Nov 2012
  • What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

Summing Up Let's Pay for Performance But How? In spite of its naysayers, pay for performance still makes sense to most of us, according to those responding to this month's column. But there is a difference... View Details
Keywords: by James Heskett
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

earnings quality than those that do not have PE sponsorship, engage less in earnings management and report more conservatively both before and after the IPO. Further, PE-backed firms that are majority-owned by PE sponsors exhibit superior long-term stock price View Details
Keywords: Martha Lagace
  • 17 Jun 2014
  • First Look

First Look: June 17

  Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi Rangan Abstract—Organizations with social missions, such as... View Details
Keywords: Sean Silverthorne
  • Web

Placement - Doctoral

Department of Management (cross-appointment) Dissertation: Management and Disclosure of Corporate Sustainability Performance Advisors: Paul M. Healy (Co-Chair), George Serafeim (Co-Chair), Srikant M. Datar , Krishna G. Palepu , and Edward... View Details
  • 01 May 2024
  • What Do You Think?

Have You Had Enough?

Southwest Airlines Cofounder Herb Kelleher, and leadership scholar Warren Bennis. All of this has required the review and appraisal of hundreds of books and an even larger number of academic papers and articles. I’m grateful to all who... View Details
Keywords: by James Heskett
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

becomes routine practice, the Bank should revise its internal incentives for staff to improve participation through increased budgetary support, time allowances, capacity building, and performance appraisals... View Details
Keywords: by Alnoor Ebrahim
  • 01 Feb 2001
  • News

What Makes a Good Leader

under pressure from my boss, and the information technology doesn't give me what I need in order to do my job, and every time I take a risk I get shot down by the performance appraisal system, obviously I'm... View Details
Keywords: Management
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

hoc process at many firms. Most adopt a simple decision rule: look at the best reps, and try to hire more like them. But you'll never have enough stars for all sales positions and, in fact, don't want stars in all jobs. In any organization, some activities exhibit high... View Details
Keywords: by Carmen Nobel
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

person. What challenges do they need to consider? A: When I teach executives, we talk about how you give feedback virtually to people you'll never see in person—giving performance appraisals to people you... View Details
Keywords: by Carmen Nobel
  • 03 Mar 2003
  • Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

securities laws. If someone promises to do something and knows that they can't perform that promise, that's considered fraud. In a business plan, one must make an honest appraisal of what's doable and set... View Details
Keywords: by Staff
  • 26 Jul 2011
  • First Look

First Look: July 26

Threat: Responses to and the Consequences of Threats to Individuals' Identities Authors:Jennifer L. Petriglieri Publication:The Academy of Management Review (forthcoming) Abstract I review and reconceptualize identity threat, defining it as an experience View Details
Keywords: Sean Silverthorne
  • 01 Jan 2002
  • News

Egon P.S. Zehnder (MBA '56)

performances of daughter, Heidi, a professional opera singer Recommended Reading Emotional Intelligence, by Daniel Goleman "Goleman shows that integrity, the ability to communicate and influence, self-motivation, empathy, and social... View Details
  • 08 Mar 2021
  • Blog Post

International Women's Day Featured Stories

harassment – why should I be ‘independently’ appraised by the person who harassed me? Discrimination and gender inequity is damaging to everyone, not just women. I choose to challenge. Over the course of my life, I commit to progressing... View Details
  • 11 May 2011
  • Research & Ideas

Building a Better Board

meaningfully to strategy development. Making It Safe To Be Critical Chief among the responsibilities of a corporate board member is to develop and share an honest assessment of the company's performance, including the performance of the... View Details
Keywords: by Carmen Nobel