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  • January 1976 (Revised December 1988)
  • Case

Webster Industries (A)

The manufacturing manager of Webster's largest division is told to cut his managerial payroll by 15%. Provides company background data and a description of the manufacturing manager's reactions to the proposed reduction. Provides the students with an opportunity to... View Details
Keywords: Job Cuts and Outsourcing; Cost Management
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  • January 1991
  • Supplement

Volkswagen of America: Audi 5000 (B)

By: Stephen A. Greyser
Six months after the launch in the United States of Audi 5000, Audi marketing executives and their advertising agency must appraise the introductory advertising for the car. Three alternative campaigns to replace the current one are under consideration. View Details
Keywords: Advertising; Advertising Campaigns; Product Launch; Performance Evaluation; Auto Industry; United States
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  • December 1980 (Revised June 2006)
  • Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
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  • July–August 2015
  • Article

The Secret of Singapore: Why Cuba Should Look to Lee Kuan Yew's Thriving City-State for Economic Inspiration

By: Debora L. Spar
Between 1965 and 1991, Singapore grew at an astonishing compound annual growth rate of nearly 14%. Critics of the island's performance accused its celebrated leader, Lee Kuan Yew, of thinly veiled tendencies toward communism and authoritarianism; they argued that the... View Details
Keywords: Economic Models; Communism; Economic Policy; Economic Reform; Angel Investors; Authoritarianism; Economic Systems; Economy; Policy; Government and Politics; Singapore; Cuba
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  • 03 Dec 2014
  • What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

for the phenomenon. Munyaradzi Mushato suggested that, "my experience in industry tells me that most jerks are created by the very systems that are designed to improve performance that is, about 70% of the jerks are bred! Most... View Details
Keywords: by James Heskett
  • 28 Nov 2012
  • What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

Summing Up Let's Pay for Performance But How? In spite of its naysayers, pay for performance still makes sense to most of us, according to those responding to this month's column. But there is a difference... View Details
Keywords: by James Heskett
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

earnings quality than those that do not have PE sponsorship, engage less in earnings management and report more conservatively both before and after the IPO. Further, PE-backed firms that are majority-owned by PE sponsors exhibit superior long-term stock price View Details
Keywords: Martha Lagace
  • 17 Jun 2014
  • First Look

First Look: June 17

  Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi Rangan Abstract—Organizations with social missions, such as... View Details
Keywords: Sean Silverthorne
  • 01 May 2024
  • What Do You Think?

Have You Had Enough?

Southwest Airlines Cofounder Herb Kelleher, and leadership scholar Warren Bennis. All of this has required the review and appraisal of hundreds of books and an even larger number of academic papers and articles. I’m grateful to all who... View Details
Keywords: by James Heskett
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

becomes routine practice, the Bank should revise its internal incentives for staff to improve participation through increased budgetary support, time allowances, capacity building, and performance appraisals... View Details
Keywords: by Alnoor Ebrahim
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

hoc process at many firms. Most adopt a simple decision rule: look at the best reps, and try to hire more like them. But you'll never have enough stars for all sales positions and, in fact, don't want stars in all jobs. In any organization, some activities exhibit high... View Details
Keywords: by Carmen Nobel
  • 03 Mar 2003
  • Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

securities laws. If someone promises to do something and knows that they can't perform that promise, that's considered fraud. In a business plan, one must make an honest appraisal of what's doable and set... View Details
Keywords: by Staff
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

person. What challenges do they need to consider? A: When I teach executives, we talk about how you give feedback virtually to people you'll never see in person—giving performance appraisals to people you... View Details
Keywords: by Carmen Nobel
  • 26 Jul 2011
  • First Look

First Look: July 26

Threat: Responses to and the Consequences of Threats to Individuals' Identities Authors:Jennifer L. Petriglieri Publication:The Academy of Management Review (forthcoming) Abstract I review and reconceptualize identity threat, defining it as an experience View Details
Keywords: Sean Silverthorne
  • 11 May 2011
  • Research & Ideas

Building a Better Board

meaningfully to strategy development. Making It Safe To Be Critical Chief among the responsibilities of a corporate board member is to develop and share an honest assessment of the company's performance, including the performance of the... View Details
Keywords: by Carmen Nobel
  • 26 Aug 2014
  • First Look

First Look: August 26

behaviors associated with building social capital influence individuals' psychological experiences and work outcomes. August 2014 Child Development Why We Think We Can't Dance: Theory of Mind and Children's Desire to Perform By: Chaplin,... View Details
Keywords: Sean Silverthorne
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

dynamics of cities. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52917 forthcoming The Corporate Contract in Changing Times: Is the Law Keeping Up? Using the Deal Price for Determining 'Fair Value' in Appraisal... View Details
Keywords: Carmen Nobel
  • 06 Jul 2009
  • What Do You Think?

Are You Ready to Manage in an Irrational World?

were: What part of the job demands rationality? Yaron Kaufman suggested that "Managers must be rational when it comes to planning, financing, operating and measuring business performance . Irrational thinking is needed when you think... View Details
Keywords: by Jim Heskett
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

congruence. Performance appraisals with 360-degree feedback improves congruence and collaboration, opens communication when feedback is discussed by the team, and provides an opportunity for more accurate... View Details
Keywords: Sean Silverthorne
  • 04 Aug 2021
  • Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

reports of their peers." Recruit’s performance appraisal system, Will-Can-Must, is designed to help employees build their future. Will asks employees what they want to do now and over the next three years;... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta

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