Filter Results:
(176)
Show Results For
- All HBS Web (222)
- Faculty Publications (20)
Show Results For
- All HBS Web (222)
- Faculty Publications (20)
Sort by
- 16 Jan 2013
- Research & Ideas
The Messy Link Between Slave Owners and Modern Management
management today. “How much more do we need to think about our responsibility to people?” As fascinating as her findings were, Rosenthal had some misgivings about their implications. She didn't want to be perceived as saying something... View Details
Keywords: by Katie Johnston
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
of a perceived threat. The organization turned against these workers as if they were the ones causing the problems.” Acting on a complaint from a French labor union, a French prosecutor in 2009 opened an inquiry. Lombard appeared on TV... View Details
Keywords: by Michael Blanding
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
to a customer’s perceived race. "Even if they are responding to everyone, it doesn't mean that everyone is getting treated equally." For example, Feldberg and Kim discovered that workers were more likely to address people by their first... View Details
Keywords: by Pamela Reynolds
- 27 Jan 2020
- Research & Ideas
Hard Work Isn't Enough: How to Find Your Edge
end of the two months, the woman was involved in so many critical business operations, she received multiple offers from senior leaders to stay—and she went on to work for the company for 40 years. 4. Guide how others perceive your work... View Details
Keywords: by Dina Gerdeman
- 09 Aug 2016
- First Look
August 9, 2016
observers perceive employees who express distress as less competent than employees who do not. Across five experiments, we explore how reframing a socially inappropriate emotional expression (distress) by publicly attributing it to an... View Details
Keywords: Sean Silverthorne
- 23 Sep 2015
- Research & Ideas
Men Want Powerful Jobs More Than Women Do
goals, but fewer of them are focused on power. Women perceive professional power as less desirable than men do. Women anticipate more negative outcomes from attaining a high-power position. Women are less likely than men to jump at... View Details
Keywords: by Carmen Nobel
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
in magnitude than the tendency to believe that current others share one’s views (false- consensus effect), arises across cultures, is distinct from general optimism, is strongest when people perceive their views as being objective rather... View Details
Keywords: Sean Silverthorne
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
members and employees. Respect our suppliers. And the company promotes managers in-house to maintain a consistent ethical culture. The Hershey chocolate company’s code is similar and includes a question that corporate employees should ask... View Details
Keywords: by Lane Lambert
- 04 Apr 2023
- Book
Two Centuries of Business Leaders Who Took a Stand on Social Issues
While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
- 23 Oct 2012
- First Look
First Look: October 23
borders and to allow U.S. multinationals to form new affiliates abroad without the support of local joint venture partners. Thus, this paper points out that immigration can enhance the competitiveness of multinational firms. Charitable Giving When Altruism and View Details
Keywords: Sean Silverthorne
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
“A lot of team members have really similar experiences,” Sneath said. “They feel connected, engaged, and proud of what we’re building.” They come to trust the company, its leadership, and the moral community of which they are a part, for... View Details
Keywords: by Ranjay Gulati
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
such as increasing student loans, to not only comply but also gain profitable business in the process. Michael Porter and others have described a similar process occurring with respect to environmental compliance. By practicing strategic... View Details
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
accusations that it claimed to do something but then failed to deliver on it. This charge is called greenwashing when the claims are related to the environment, but similar charges are also being levied at firms that adopt codes of... View Details
Keywords: by Martha Lagace
- 16 Aug 2011
- First Look
First Look: August 16
affected by how similar (in both size and valence) those causes were to event consequences. Additional experiments further suggested that this "consequence-cause matching" arises because people are motivated to see the world as... View Details
Keywords: Sean Silverthorne
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
published in the February issue of The Leadership Quarterly as "Leader Behaviors and the Work Environment for Creativity: Perceived Leader Support." Amabile, an influential scholar on creativity, conducted the research with... View Details
Keywords: by Martha Lagace
- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
Furthermore, we found that the resulting products were rated as equal to or higher in quality than competitive offerings. These results often surprise people, given the perceived wisdom that incumbents have difficulty responding to major... View Details
Keywords: by Sean Silverthorne
- 20 Nov 2019
- Research & Ideas
It's No Joke: AI Beats Humans at Making You Laugh
of tests to make its own estimations. The computer had no way of parsing the language in the jokes, nor did it follow a model indicating what features made a joke funny. Instead, it relied on “collaborative filtering” algorithms to learn which sample jokes were... View Details
Keywords: by Dina Gerdeman
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
combined with a creative leap within their and their partners' potential to tackle customers' perceived needs. And in some instances, firms may be ahead of those needs and driving them. As I delved deeper into companies seeking to become... View Details
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
of similar backgrounds. Perhaps they were also responding to perceived “implicit quotas,” an organization’s informal goal to promote people from certain groups. However, neither of those reasons proved as... View Details
Keywords: by Danielle Kost
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many... View Details
Keywords: by Hong Luo and Alberto Galasso