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- All HBS Web (100)
- Faculty Publications (18)
Show Results For
- All HBS Web (100)
- Faculty Publications (18)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
pay insufficient attention to encouraging employees to cooperate. And when they do consider cooperation, they rely too heavily on incentives alone as the panacea. Those who get it right recognize that changing behavior requires a... View Details
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
risk in a relatively unfamiliar market; as a tradeoff, it also gives up some measure of control. To explore the link between franchising and the challenge of operating in diverse markets, the authors analyzed data from 420 convenience store chains, finding that chains... View Details
- 22 Jan 2013
- First Look
First Look: Jan. 22
individual. This article offers a critical review of this rich yet disparate literature and guides research toward a multilevel theory of imprinting. We start with a definition that captures the general features of imprinting across... View Details
Keywords: Sean Silverthorne
- 09 Dec 2013
- Research & Ideas
Cultural Disharmony Undermines Workplace Creativity
study, he asked a group of online participants to list the important people in their social networks, noting their cultural backgrounds and whether they liked each other. Then he asked them to do a word association exercise that compared their ability to connect View Details
Keywords: by Michael Blanding
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
stakeholders and good workplace practices. They are better prepared to deal with and mitigate crisis, like the current coronavirus pandemic. If there were ever a time to “think outside the building” and be more aware of the wider system, it’s now. Operating in silos... View Details
Keywords: by Dina Gerdeman
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
We know surprisingly little about mergers and acquisitions, despite the buckets of ink spilled on the topic. In fact, our collective wisdom could be summed up in a few short sentences: Acquirers usually pay too much. Friendly deals done... View Details
Keywords: by Joseph L. Bower
- 04 Jun 2012
- Research & Ideas
The Business of Life
who had such disparate beliefs. "But in the end I'm glad, because I think that the principles we discuss in this book are broadly applicable to people's lives. I hope that we've been able to frame them in a way that is accessible to... View Details
Keywords: by Carmen Nobel
- Web
An Educated Investment | Social Enterprise | Harvard Business School
An Educated Investment Safeena Husain was the first in her family to attend university overseas—so being admitted to the London School of Economics was cause for celebration, even if her father had to sell his business to pay for tuition... View Details
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
rate is relatively higher, leading to lower economic growth. Our findings have implications for policy setters. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52971 Rethinking Measurement of Pay View Details
Keywords: Sean Silverthorne
- 18 Aug 2014
- News
Closing the Education Gap
Anne Dias Griffin (MBA 1997) “Everyone deserves a fair start regardless of their zip code,” says Anne Dias Griffin (MBA 1997). Reforming that start is what motivates her. “The effects of income disparity start early in our society, and... View Details
Keywords: Jill Radsken
- 03 Apr 2006
- What Do You Think?
Has Globalization Reached Its Peak?
suggests that "Globalization will have reached its peak when we have global citizens who can pay their taxes where they please and enjoy the benefits of the government that serves them best no matter their geographic location . . .... View Details
Keywords: by James Heskett
- 01 Oct 1999
- News
The Same the World Over: Focusing on Customers and Innovation Brings Success
market-driven and competitive. Explaining the cultural consistency among high-performing companies throughout the world, Deshpandé observes, "Assigning top priority to innovation and customer orientation really does pay dividends. It is... View Details
Keywords: Peter K. Jacobs
- 01 Jan 2011
- News
Hüsnü Özyeğin, MBA 1969
Aysen, are very much involved. The family's primary philanthropic focus is eliminating disparities in education. Their multipronged approach includes serving students at every level, from preschool through university. "After learning that... View Details
- Web
Why Soft Skills Still Matter in the Age of AI | Working Knowledge
there—and they’re very important.” Racial and gender disparities Education plays a key role in the development of general skills and serves as a base for future specialized skills. But what happens if someone receives an inadequate... View Details
- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
she shudders. Through another Brazilian immigrant, she had obtained housecleaning work shortly after settling in. She worked constantly, trudging home most nights after dark, too late—and often too tired—to spend meaningful time with her son. The work was arduous, the... View Details
Keywords: by Avery Forman
- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
charitable donations like a typical nonprofit would. Commercial microfinance organizations often adopt a hybrid model, for example: they provide business loans to poor people who wouldn't traditionally qualify, but they still depend on the loan recipients View Details
Keywords: by Carmen Nobel
- 05 Jun 2020
- Blog Post
Developing Black Talent for Leadership
to pay forward the investment that these organizations have made in me and my family for the next generation of leaders, which was crystalized after spending two years working at MLT before business school. During the deeply painful and... View Details
- 01 Jun 2013
- News
Can Business Smarts Save the Charter School Revolution?
that showed a wide disparity in learning gains among CMOs in 23 states found that those organizations backed by Hall's fund had significantly higher learning gains than other CMOs or independent charter schools. "We are trying to build... View Details
- 16 Dec 2015
- Research & Ideas
What Happens When Zambian Schoolgirls Receive Negotiation Training
women’s lives, helping them overcome gender disparities and providing useful life skills. “The reality is that these are teenagers who operate just the way you and I would within the constraints of their lives and culture,” McGinn said.... View Details
Keywords: Re: Kathleen L. McGinn
- 07 Sep 2021
- News
One Degree of Difference
two-thirds of American workers. It’s a particularly expensive practice for employers, who pay up to 30 percent more to hire graduates for middle-skills work even when individuals without degrees perform equally or nearly as well,... View Details