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Publications

Publications

Filter Results: (68) Arrow Down
Filter Results: (68) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (68)
    • News  (9)
    • Research  (48)
    • Multimedia  (1)
  • Faculty Publications  (20)

Show Results For

  • All HBS Web  (68)
    • News  (9)
    • Research  (48)
    • Multimedia  (1)
  • Faculty Publications  (20)
← Page 3 of 68 Results →
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

October 2017 American Journal of Emergency Medicine Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT By: Rogg, Jonathan G., Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang, and Benjamin White Abstract—Study... View Details
Keywords: Sean Silverthorne
  • 26 Feb 2025
  • Blog Post

Exploring value-based care: My summer internship with Main Street Health

Health Care During the internship, I had the opportunity to interview 30+ employees from their on-the-ground workforce to better understand their drivers of satisfaction and opportunities to improve efficiency. Through this, I gained... View Details
Keywords: Health Care
  • Web

Exploring value-based care: My summer internship with Main Street Health - Recruiting

better understand their drivers of satisfaction and opportunities to improve efficiency. Through this, I gained insight into the unique challenges and rewards of rural health care. Hiring health care professionals, finding transportation,... View Details
  • 07 Mar 2000
  • Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

While 93 percent of senior executives surveyed indicated satisfaction with the health-care insurance options they offer their employees, 46 percent said they would be receptive to a defined contribution system—often because they saw an... View Details
Keywords: by Staff; Health
  • 04 Sep 2018
  • First Look

New Research and Ideas, September 4, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54036 August 23, 2018 NEJM Catalyst Using a New EHR System to Increase Patient Engagement, Improve Efficiency, and Decrease Cost By: French, Katy, Barbra Bryce Speer, Alexis B. Guzman, Tayab... View Details
Keywords: Dina Gerdeman
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

doctor, palliative care specialist, nurse coordinator, clinical pharmacy specialist, and behavioral and social service specialists. The team focuses on the highest-risk patients to see if the new, proactive care model can improve patient,... View Details
Keywords: Dina Gerdeman
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

for-profit health care organization led to better patient outcomes at the same time that "provider engagement and feeling of satisfaction have increased, our costs have fallen and our net profit has... View Details
Keywords: by Jim Heskett; Health
  • 01 Dec 2013
  • News

Your Own Medicine

are now in high school. The Joey Fund—started by Joe O'Donnell (MBA 1971) in 1986 in memory of his son, a victim of cystic fibrosis—has raised more than $56 million to support both patients and research. Last year, a longtime partnership... View Details
Keywords: Morrell, Daniel; biomedicine; biopharmaceutical company; Ambulatory Health Care Services; Health, Social Assistance
  • 10 Jun 2013
  • Research & Ideas

How Numbers Talk to People

transactions. The analyst used the Cox regression model—an approach originally used to determine which patients would die and which would live over certain time periods-of "survival analysis." The analysis discovered that the... View Details
  • 05 May 2009
  • First Look

First Look: May 5, 2009

Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Publication:Production and Operations Management (forthcoming) Abstract This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and... View Details
Keywords: Martha Lagace
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

generations of a customer-satisfaction program at a large American retailer, dubbed "Alpha Corporation" for the sake of confidentiality. The first of Alpha's customer satisfaction programs, launched in the early 1990s, fell... View Details
Keywords: by Martha Lagace
  • 01 Feb 2000
  • News

Executives Convene to Discuss Consumer-Driven Health Care

employers. While 93 percent of senior executives surveyed indicated satisfaction with the health-care insurance options they offer their employees, 46 percent said they would be receptive to a defined contribution system - often because... View Details
  • 10 Mar 2021
  • News

New Releases: Alumni and Faculty Books, Podcasts

Book Group Coping with cancer is hard. It’s an emotional ordeal as much as a physical one, with known and somewhat predictable psychological responses. And yet, patients often feel isolated and alone when dealing with the stress, anxiety,... View Details
Keywords: Margie Kelley; Publishing Industries (except Internet); Information
  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

performance. Using panel data from the Japanese National Hospital Organization, we analyze performance improvements following regulation requiring standardized measurement and peer disclosure of absolute and relative patient View Details
Keywords: Sean Silverthorne
  • 04 Jun 2013
  • First Look

First Look: June 4

that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 01 Feb 1997
  • News

Shaping the Future of Business: Entrepreneurial Evolution at HBS

problems and opportunities they will face as entrepreneurs and, second, by communicating our findings effectively to entrepreneurs, aspiring entrepreneurs, and policymakers." Special Satisfaction A pivotal phase in the success of any... View Details
Keywords: Nancy O. Perry and Susan Young; profiles by Garry Emmons
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

large operating losses into positive operating margins, while achieving levels of patient care and satisfaction that were ranked best in their category. Having constructed the high-level strategy map and... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 01 Jun 2014
  • News

Alumni and Faculty Books for June 2014

care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

one-stop guide to managing acute orthopedic injuries. Unlike other handbooks, it provides a comprehensive yet concise set of diagnostic and management tools to help doctors deliver optimal, evidence-based, and efficient patient care.... View Details
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

to what they've done to reinvigorate their business. They looked strategically at all aspects of their offering across the various channels they have at their disposal to maximize customer satisfaction and the return they get on their... View Details
Keywords: by Sean Silverthorne; Retail
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