Outrage - Publications - Faculty & Research

07 Mar 2005
What Do You Think?

Should Business Management Be Regarded as a Profession?

committing the outrage of pleading total ignorance of massive financial fraud in his organization. (Can you imagine a doctor charged with malpractice doing this?) Clearly, the debate is just being shaped. The implications of what is... View Details

Keywords: by James Heskett

07 Jun 2016
Op-Ed

Can Brand Trump Win a Presidency?

enthusiasm of Trump's core supporters. The other path is to keep on doing what's worked so far: an appealing slogan, outrageous comments that eat up the oxygen in the daily news cycle, an emphasis on a few core issues. The marketing... View Details

Keywords: by John A. Quelch; Advertising; Media & Broadcasting

25 Aug 2017
Op-Ed

Op-Ed: After Charlottesville, Where Does a CEO's Responsibility Lie?

the most powerful and successful CEOs and companies, potentially resulting in extraordinary opportunities that might otherwise be entirely inaccessible or, worse, go to competitors. Pressing on the other side, however, is the simple fact that the president’s comments... View Details

Keywords: by Gautam Mukunda

19 Aug 2013
Research & Ideas

Studying How Income Inequality Shapes Behavior

public outrage and protests, as well as a fair amount of handwringing on the part of politicians. What's less clear is how this rising level of inequality has affected the nation. Researchers have tried to determine its impact on a wide... View Details

Keywords: by Michael Blanding

10 Sep 2001
Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

constructive agreement. As disagreement and conflict intensify, sophisticated negotiators should expect biased perceptions, both on their own side and the other side. Less seasoned players tend to be shocked and outraged by perceived... View Details

Keywords: by James K. Sebenius

09 Jul 2001
Research & Ideas

Does Misery Love Companies? How Social Performance Pays Off

outrage and reform (see Danaher (1996), Kapstein (1999), Sklar (1995) and Wolman & Colamosca (1997) for a domestic consideration of these issues, and then Greider (1997), Henderson (1996), Korten (1995) and Madeley (1999) for... View Details

Keywords: by Joshua D. Margolis & James P. Walsh

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

businesses. Consider, for example, the debate about Napster, the online service for sharing digital and music files. Napster triggered a firestorm of outrage in the music industry about piracy of music. The Recording Industry Association... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

10 Sep 2018
Research & Ideas

Celebrating 'The Men and Women of the Corporation' 40 Years Later

I'm much more outraged about sexual harassment than I am about just loss of opportunity. My thing is empowerment, and that’s why I love the millennial generation. We're going to take leaders and make them even better. A lot of the awful... View Details

Keywords: by Robin J. Ely

14 May 2013
First Look

First Look: May 14

entertainment: building a business around blockbuster products-the movies, television shows, songs, and books that are hugely expensive to produce and market-is the surest path to long-term success. Along the way, I reveal why entertainment executives often spend View Details

Keywords: Sean Silverthorne

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

be because we mostly notice the things that government gets wrong. "You drive for miles on perfectly paved roads but are outraged when you run into one pothole," says Michael I. Norton, an associate professor in the Marketing... View Details

Keywords: by Michael Blanding

26 Jul 2016
Research & Ideas

Where will Pokémon Go with Your Personal Information?

for example, that McDonald’s is going to sponsor the game’s rollout in Japan. I imagine it could fundamentally change the face of things like sponsorship and mobile advertising. We haven’t begun to see the most outrageous applications of... View Details

Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation

10 Oct 2018
Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

winner, an environmental activist. Despite the fact that the government thought the humorous name would be more popular, once again, an implicit contract had been broken, and outrage ensued. View Details

Keywords: by Michael Blanding; Advertising

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

companies feared that the precedent set by the South African move would undermine their control over valuable intellectual property in the developing world. But the suit sparked international outrage against the industry, prompting a very... View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

03 Mar 2008
First Look

First Look: March 4, 2008

because their market power allows them to charge higher service fees than domestic banks. Download the paper: http://www.hbs.edu/research/pdf/05-025.pdf Cases & Course MaterialsThe Armstrong Investigation Harvard Business School Case 708-034 In the early 20th... View Details

Keywords: Martha Lagace

16 Jun 2003
Research & Ideas

Researchers Contribute Globalization of Markets Papers

predictor of events, but the power and sometimes outrageous language used by Levitt changed the nature of debate on the issue, and created new perspectives for managers to consider as they approach world markets. Levitt's key insight... View Details

Keywords: by Working Knowledge editors

06 Sep 2017
What Do You Think?

Summing Up: What Are the Limits of CEO Activism?

themselves. Now more than ever, American society needs this kind of exchange of ideas.” Bill added, “All it takes for evil to flourish is for good people to remain silent.” Jesteeleconsult commented, “Looking the other way in times of such View Details

Keywords: by James Heskett

05 Feb 2014
Research & Ideas

Can Putin Score Olympic Gold?

A pall hangs over Sochi. Not since the bribery scandal overshadowed the 2002 Games in Salt Lake City has an Olympic Winter Games been so fraught with controversy. Fears of a terrorist attack by Islamic extremists; outrage over Russia's... View Details

Keywords: by Michael Blanding; Sports; Advertising

11 Dec 2018
First Look

New Research and Ideas, December 11, 2018

were outraged and went to the streets in protest. These blackouts were specifically due to the increased power usage for air conditioning in the summer months but were more generally caused by the removal of subsidies for power companies... View Details

Keywords: Dina Gerdeman

19 Sep 2017
First Look

First Look at New Research and Ideas, September 19

enterprises fuels anti-China sentiment. At Chambishi copper mine, a 2005 explosion, caused by management's shoddy adherence to safety standards, killed nearly 50 miners and sparked outrage among Zambians. The explosion marked the first in... View Details