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Publications

Publications

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  • All HBS Web  (108)
    • News  (30)
    • Research  (64)
  • Faculty Publications  (33)

Show Results For

  • All HBS Web  (108)
    • News  (30)
    • Research  (64)
  • Faculty Publications  (33)
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  • Web

Publications - Faculty & Research

motivate people to punish wrongdoers, a desirable outcome when punishment is clearly deserved. Yet claims that “virtue signaling” is fueling a culture of outrage suggest that reputation concerns may inspire even potentially unmerited...... View Details
  • Web

Faculty & Research

five pitfalls of promoting AI—people tend to blame AI first, view one AI failure as contaminating other AIs, place more blame on companies that overstate AI capabilities, judge humanized AI more harshly, and become outraged by programmed... View Details
  • Web

Browse All Articles, Research, & Case Studies - HBS Working Knowledge

What Business Leaders Should Know with Outrage & Optimism Co-hosts In this episode, host Mike Toffel sits down with Paul Dickinson and Tom Rivett-Carnac, co-hosts of the climate podcast Outrage & Optimism,... View Details
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Kristen Senz
  • May 2018 (Revised October 2018)
  • Case

Argentina Power—Don't Cry for Me Argentina

By: Nori Gerardo Lietz and Sayiddah Fatima McCree
In 2016, Bruce Wayne, Managing Director of Energy Finance Corporation (“EFC”), was refining the Investment/Credit Committee materials for the development of up to 10 power generating plants in Argentina. As a subsidiary of the much larger International Conglomerate... View Details
Keywords: Cross Border; Energy Markets; Infrastructure Finance; Infrastructure Development; Business Subsidiaries; Business Cycles; Macroeconomics; Energy Generation; International Finance; Project Finance; Government and Politics; Demand and Consumers; Infrastructure; Utilities Industry; Energy Industry; Financial Services Industry; Argentina; Latin America
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Lietz, Nori Gerardo, and Sayiddah Fatima McCree. "Argentina Power—Don't Cry for Me Argentina." Harvard Business School Case 218-041, May 2018. (Revised October 2018.)
  • Web

Marketing - Faculty & Research

humanized AI more harshly, and become outraged by programmed preferences—will limit the damage caused by AI failures. Keywords: AI and Machine Learning ; Brands and Branding ; Product Marketing ; Consumer Behavior ; Attitudes Citation... View Details
  • Web

Negotiation, Organizations & Markets - Faculty & Research

The desire to appear virtuous can motivate people to punish wrongdoers, a desirable outcome when punishment is clearly deserved. Yet claims that “virtue signaling” is fueling a culture of outrage suggest that reputation concerns may... View Details
  • 06 Jun 2024
  • Research & Ideas

How Younger Immigrants Gain an Edge in American Business

between Vietnamese women and US servicemen, writing that they were largely “jobless, homeless, uneducated, unwanted, barely able to speak English” when they arrived to America. Spurred in part by outrage sparked by a 1985 photo of... View Details
Keywords: by Rachel Layne
  • Web

Podcast - Business & Environment

COP29: What Business Leaders Should Know with Outrage & Optimism Co-hosts 06 NOV 2024 | Climate Rising In this episode, host Mike Toffel sits down with Paul Dickinson and Tom Rivett-Carnac, co-hosts of the climate podcast View Details
  • Web

Human Behavior & Decision-Making - Faculty & Research

a culture of outrage suggest that reputation concerns may inspire even potentially unmerited punishment. Moreover, might reputation do more to drive punishment in ambiguous situations, where punishment is less clearly deserved, eroding... View Details
  • 24 Oct 2023
  • Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

social unrest and outrage sparked by the murder of George Floyd by police in Minneapolis, Minnesota, in May 2020. The landscape of programs has evolved over time. Wayfair piloted their Black supplier program in early 2023. “We wanted to... View Details
Keywords: by Jay Fitzgerald; Food & Beverage
  • 20 Sep 2017
  • Research & Ideas

The Three Types of Leaders Who Create Radical Change

these three roles also comes with its own set of traps, a point Battilana stresses when talking to action-driven students: Among agitators: fragmented agitation—triggering multiple areas of outrage that can’t work together as a cohesive... View Details
Keywords: by Carmen Nobel
  • 17 Jan 2018
  • Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

industry. That’s because the company employs a large number of retail workers who earn less than, say, engineers, and that lower pay grade will skew the average employee pay figure lower. “You may say the pay ratio at Apple looks View Details
Keywords: by Dina Gerdeman
  • 30 May 2024
  • News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details
  • 04 Mar 2019
  • What Do You Think?

What’s the Antidote to Surveillance Capitalism?

trusts like Standard Oil were busted by President Theodore Roosevelt. They were the Big Tech of their day. Where is the outrage today?” Facebook should be broken up, he added. Wildebeest proclaimed, “The best approach is to break up the... View Details
Keywords: by James Heskett; Advertising; Consumer Products
  • Web

Doing Business in a Divided World - Alumni

as dozens of observers looked on. As outrage about his death rips across the city, General Mills’ CEO Jeff Harmening must decide what to say and do about this wrenching event in his company’s hometown. By exploring with Jeff how he... View Details
  • 01 Feb 2010
  • Research & Ideas

The ‘Luxury Prime’: How Luxury Changes People

corporate greed? Do you think there is a different mindset now for companies and executives to change and become more socially and morally responsible? A: In the midst of the current global economic crisis, people are outraged by highly... View Details
Keywords: by Sarah Jane Gilbert
  • 23 Jun 2022
  • Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

useful way to reduce loneliness and improve their wellbeing and productivity.” You Might Also Like: Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are... View Details
Keywords: by Michael Blanding
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

Washingtonian magazine, said in an opinion piece last May that employees working from home should worry about keeping their jobs. She noted “if the employee is rarely around,” there is a “strong incentive to change their status to contractor.” The essay generated so... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 04 Mar 2020
  • Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

managers. Among the paper’s key points: Women are stuck at the bottom of the ladder Despite the public outrage the pay gap has inspired in recent years, women continue to bring home lighter paychecks. In 2018, a women earned 81 cents for... View Details
Keywords: by Dina Gerdeman
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