Outrage - Publications - Faculty & Research

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Publications - Faculty & Research

motivate people to punish wrongdoers, a desirable outcome when punishment is clearly deserved. Yet claims that “virtue signaling” is fueling a culture of outrage suggest that reputation concerns may inspire even potentially unmerited...... View Details

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Faculty & Research

five pitfalls of promoting AI—people tend to blame AI first, view one AI failure as contaminating other AIs, place more blame on companies that overstate AI capabilities, judge humanized AI more harshly, and become outraged by programmed... View Details

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Browse All Articles, Research, & Case Studies - HBS Working Knowledge

What Business Leaders Should Know with Outrage & Optimism Co-hosts In this episode, host Mike Toffel sits down with Paul Dickinson and Tom Rivett-Carnac, co-hosts of the climate podcast Outrage & Optimism,... View Details

21 Nov 2023
Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Kristen Senz

May 2018 (Revised October 2018)
Case

Argentina Power—Don't Cry for Me Argentina

By: Nori Gerardo Lietz and Sayiddah Fatima McCree

In 2016, Bruce Wayne, Managing Director of Energy Finance Corporation (“EFC”), was refining the Investment/Credit Committee materials for the development of up to 10 power generating plants in Argentina. As a subsidiary of the much larger International Conglomerate... View Details

Keywords: Cross Border; Energy Markets; Infrastructure Finance; Infrastructure Development; Business Subsidiaries; Business Cycles; Macroeconomics; Energy Generation; International Finance; Project Finance; Government and Politics; Demand and Consumers; Infrastructure; Utilities Industry; Energy Industry; Financial Services Industry; Argentina; Latin America

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Marketing - Faculty & Research

humanized AI more harshly, and become outraged by programmed preferences—will limit the damage caused by AI failures. Keywords: AI and Machine Learning ; Brands and Branding ; Product Marketing ; Consumer Behavior ; Attitudes Citation... View Details

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Negotiation, Organizations & Markets - Faculty & Research

The desire to appear virtuous can motivate people to punish wrongdoers, a desirable outcome when punishment is clearly deserved. Yet claims that “virtue signaling” is fueling a culture of outrage suggest that reputation concerns may... View Details

06 Jun 2024
Research & Ideas

How Younger Immigrants Gain an Edge in American Business

between Vietnamese women and US servicemen, writing that they were largely “jobless, homeless, uneducated, unwanted, barely able to speak English” when they arrived to America. Spurred in part by outrage sparked by a 1985 photo of... View Details

Keywords: by Rachel Layne

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Podcast - Business & Environment

COP29: What Business Leaders Should Know with Outrage & Optimism Co-hosts 06 NOV 2024 | Climate Rising In this episode, host Mike Toffel sits down with Paul Dickinson and Tom Rivett-Carnac, co-hosts of the climate podcast View Details

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Human Behavior & Decision-Making - Faculty & Research

a culture of outrage suggest that reputation concerns may inspire even potentially unmerited punishment. Moreover, might reputation do more to drive punishment in ambiguous situations, where punishment is less clearly deserved, eroding... View Details

24 Oct 2023
Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

social unrest and outrage sparked by the murder of George Floyd by police in Minneapolis, Minnesota, in May 2020. The landscape of programs has evolved over time. Wayfair piloted their Black supplier program in early 2023. “We wanted to... View Details

Keywords: by Jay Fitzgerald; Food & Beverage

20 Sep 2017
Research & Ideas

The Three Types of Leaders Who Create Radical Change

these three roles also comes with its own set of traps, a point Battilana stresses when talking to action-driven students: Among agitators: fragmented agitation—triggering multiple areas of outrage that can’t work together as a cohesive... View Details

Keywords: by Carmen Nobel

17 Jan 2018
Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

industry. That’s because the company employs a large number of retail workers who earn less than, say, engineers, and that lower pay grade will skew the average employee pay figure lower. “You may say the pay ratio at Apple looks View Details

Keywords: by Dina Gerdeman

30 May 2024
News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

trusts like Standard Oil were busted by President Theodore Roosevelt. They were the Big Tech of their day. Where is the outrage today?” Facebook should be broken up, he added. Wildebeest proclaimed, “The best approach is to break up the... View Details

Keywords: by James Heskett; Advertising; Consumer Products

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Doing Business in a Divided World - Alumni

as dozens of observers looked on. As outrage about his death rips across the city, General Mills’ CEO Jeff Harmening must decide what to say and do about this wrenching event in his company’s hometown. By exploring with Jeff how he... View Details

01 Feb 2010
Research & Ideas

The ‘Luxury Prime’: How Luxury Changes People

corporate greed? Do you think there is a different mindset now for companies and executives to change and become more socially and morally responsible? A: In the midst of the current global economic crisis, people are outraged by highly... View Details

Keywords: by Sarah Jane Gilbert

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

useful way to reduce loneliness and improve their wellbeing and productivity.” You Might Also Like: Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are... View Details

Keywords: by Michael Blanding

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

Washingtonian magazine, said in an opinion piece last May that employees working from home should worry about keeping their jobs. She noted “if the employee is rarely around,” there is a “strong incentive to change their status to contractor.” The essay generated so... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

04 Mar 2020
Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

managers. Among the paper’s key points: Women are stuck at the bottom of the ladder Despite the public outrage the pay gap has inspired in recent years, women continue to bring home lighter paychecks. In 2018, a women earned 81 cents for... View Details