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  • All HBS Web  (1,615)
    • People  (4)
    • News  (253)
    • Research  (1,011)
    • Events  (3)
    • Multimedia  (12)
  • Faculty Publications  (439)

Show Results For

  • All HBS Web  (1,615)
    • People  (4)
    • News  (253)
    • Research  (1,011)
    • Events  (3)
    • Multimedia  (12)
  • Faculty Publications  (439)
← Page 3 of 1,615 Results →
  • 2012
  • Working Paper

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Citation
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Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)

    Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

    The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased... View Details

    • 2011
    • Chapter

    On Organizational Learning by Chris Argyris and Donald A. Schön

    By: Faaiza Rashid
    Citation
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    Rashid, Faaiza. "On Organizational Learning by Chris Argyris and Donald A. Schön." In The Multimedia Encyclopedia of Organization Theory: From Taylor to Today, edited by Erhard Friedberg. Paris: R&O Multimedia, 2011. Multimedia.
    • 2000
    • Working Paper

    Overcoming the "Silent Killers" to Strategy Implementation and Organizational Learning

    By: Michael Beer and Russell Eisenstat
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    Beer, Michael, and Russell Eisenstat. Overcoming the "Silent Killers" to Strategy Implementation and Organizational Learning. Harvard Business School Working Paper, No. 00-076, April 2000.
    • Article

    Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change

    By: A. Tucker and A. Edmondson
    The importance of hospitals learning from their failures hardly needs to be stated. Not only are matters of life and death at stake on a daily basis, but also an increasing number of U.S. hospitals are operating in the red. This article reports on in-depth qualitative... View Details
    Keywords: Health Care and Treatment; Health Industry
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    Tucker, A., and A. Edmondson. "Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change." California Management Review 45, no. 2 (Winter 2003). (Winner of Accenture Award For the article published in the California Management Review that has made the most important contribution to improving the practice of management​.)
    • 1996
    • Chapter

    When to Learn How and When to Learn Why: Appropriate Organizational Learning Processes as a Source of Competitive Advantage

    By: A. Edmondson and B. Moingeon
    Keywords: Learning; Competitive Advantage; Organizational Change and Adaptation; Organizational Design
    Citation
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    Edmondson, A., and B. Moingeon. "When to Learn How and When to Learn Why: Appropriate Organizational Learning Processes as a Source of Competitive Advantage." In Organizational Learning and Competitive Advantage, by B. Moingeon and A. Edmondson. London: Sage Publications, 1996.
    • 2011
    • Chapter

    The Importance of Work Context in Organizational Learning from Error

    By: Lucy H. MacPhail and Amy C. Edmondson
    Keywords: Working Conditions; Situation or Environment; Organizational Change and Adaptation
    Citation
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    MacPhail, Lucy H., and Amy C. Edmondson. "The Importance of Work Context in Organizational Learning from Error." In Errors in Organizations, edited by D. Hoffman and M. Frese. Routledge, 2011.
    • 2017
    • Article

    Organizational Support for Learning and Contribution to Improvement by Frontline Staff

    By: Olivia Jung, Andrea Blasco and Karim R. Lakhani
    Keywords: Tournaments; Innovation; Health Care Delivery
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    Jung, Olivia, Andrea Blasco, and Karim R. Lakhani. "Organizational Support for Learning and Contribution to Improvement by Frontline Staff." Academy of Management Best Paper Proceedings (2017).
    • March 1993
    • Background Note

    Stages Theory, The: A Framework for IT Adoption and Organizational Learning

    By: Richard L. Nolan, David Croson and Katherine Seger
    Describes Professor Richard Nolan's Stages Theory of Information Technology adoption by organizations. View Details
    Keywords: Information; Body of Literature; Information Management; Information Publishing; Adoption; Organizational Structure; Organizational Design; Decision Making; Information Technology Industry
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    Nolan, Richard L., David Croson, and Katherine Seger. "Stages Theory, The: A Framework for IT Adoption and Organizational Learning." Harvard Business School Background Note 193-141, March 1993.
    • 1992
    • Chapter

    The Stages Theory: A Framework for IT Adoption and Organizational Learning

    By: R. L. Nolan
    Keywords: Information Technology; Technology Adoption; Organizational Change and Adaptation; Mathematical Methods; Information Technology Industry
    Citation
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    Nolan, R. L. "The Stages Theory: A Framework for IT Adoption and Organizational Learning." In America's Information Technology Agenda, edited by J. Mechling and C. Rosenberg. Cambridge: John F. Kennedy School of Government, 1992.
    • January 2022 (Revised November 2023)
    • Case

    Expanding the Culture of Learning at Kraft Heinz

    By: Ashley V. Whillans and Carolyn Watson
    The Kraft Heinz Company (KHC) was an American food company formed in 2015 by the merger of Kraft Foods Group, Inc and the H.J. Heinz Company. The company sold food products like Heinz Ketchup, Kraft Mac & Cheese, Kool-Aid, and Philadelphia cream cheese to supermarkets,... View Details
    Keywords: Learning; Culture; Work Culture; Workplace Practices; Mergers; Mergers and Acquisitions; Competitive Advantage; Human Capital; Training; Performance Evaluation; Growth and Development; Personal Development and Career; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry
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    Whillans, Ashley V., and Carolyn Watson. "Expanding the Culture of Learning at Kraft Heinz." Harvard Business School Case 922-036, January 2022. (Revised November 2023.)
    • 2004
    • Working Paper

    The Recovery Window: Organizational Learning Following Ambiguous Threats in High-Risk Organizations

    By: Amy C. Edmondson, Michael A. Roberto, Richard M.J. Bohmer, Erika M. Ferlins and Laura R. Feldman
    Citation
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    Edmondson, Amy C., Michael A. Roberto, Richard M.J. Bohmer, Erika M. Ferlins, and Laura R. Feldman. "The Recovery Window: Organizational Learning Following Ambiguous Threats in High-Risk Organizations." Harvard Business School Working Paper, No. 05-012, August 2004.
    • November 1992
    • Article

    Executive Succession and Organization Outcomes in Turbulent Environments: An Organizational Learning Approach

    By: Michael Tushman, B. Virany and E. Romanelli
    Keywords: Outcome or Result; Organizations; Learning; Management
    Citation
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    Tushman, Michael, B. Virany, and E. Romanelli. "Executive Succession and Organization Outcomes in Turbulent Environments: An Organizational Learning Approach." Organization Science 3, no. 4 (November 1992): 72–92.
    • 2022
    • Working Paper

    Developing a Sustainable High Commitment, High Performance System of Organizing, Managing, and Leading: An Actionable Systems Theory of Change and Development

    By: Michael Beer
    This paper presents a theory for developing an adaptive high commitment, high performance system of organizing, managing, and leading. It is a synthesis of my 50 years of action and field research presented in my books and articles. It operationalized and makes... View Details
    Keywords: Organizational Learning; Organizational Change and Adaptation; Leadership; Management Practices and Processes
    Citation
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    Beer, Michael. "Developing a Sustainable High Commitment, High Performance System of Organizing, Managing, and Leading: An Actionable Systems Theory of Change and Development." Harvard Business School Working Paper, No. 23-016, September 2022.

      NGOs and Organizational Change

      The organizational dynamics of non-governmental organizations (NGOs) have become increasingly complex as they have evolved from small local groups into sophisticated multinational organizations with global networks. Alnoor... View Details

      • Research Summary

      Learning Organizations

      David A. Garvin is studying how companies pursue improvement and change through efforts to stimulate organizational learning. He has found the following activities to be common in learning organizations: intelligence gathering; experimentation; learning from... View Details

      • 05 Jul 2006
      • Working Paper Summaries

      Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units

      Keywords: by Anita L. Tucker, Ingrid M. Nembhard & Amy C. Edmondson; Health
      • 2017
      • Other Teaching and Training Material

      Organizational Behavior Reading: Negotiation

      By: Max Bazerman, Francesca Gino and Katherine Shonk
      Core Curriculum in Organizational Behavior is a series of readings that cover fundamental course material in Organizational Behavior. Readings include videos and interactive illustrations to help students master complex concepts. Managerial, executive, and... View Details
      Keywords: Negotiation; Negotiation Preparation; Analysis; Cross-Cultural and Cross-Border Issues
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      Bazerman, Max, Francesca Gino, and Katherine Shonk. "Organizational Behavior Reading: Negotiation." Core Curriculum Readings Series. Boston, MA: Harvard Business Publishing 8408, 2017. Electronic.
      • June 2007
      • Article

      Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units

      By: A. L. Tucker, I. Nembhard and A. C. Edmondson
      Keywords: Practice; Organizations; Learning; Health; Information; Health Industry
      Citation
      Find at Harvard
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      Tucker, A. L., I. Nembhard, and A. C. Edmondson. "Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units." Management Science 53, no. 6 (June 2007): 894–907.
      • September 2008
      • Class Lecture

      Leading Change and Organizational Renewal

      By: Michael L. Tushman and Charles O'Reilley
      Executives who return from campus-based executive programs ready to make changes often find employees resistant to new ideas. The Leading Change and Organizational Renewal multimedia resource was created to ease transitions and empower the teacher as leader. This... View Details
      Keywords: Restructuring; Learning; Framework; Knowledge Use and Leverage; Leading Change; Management Practices and Processes
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      "Leading Change and Organizational Renewal." Harvard Business School Class Lecture 409-707, September 2008.
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