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  • October 2022 (Revised February 2024)
  • Case

Masdar City: Aiming for Sustainable and Profitable Real Estate

By: Boris Vallee and Fares Khrais
Masdar City broke ground in 2008 and was conceived by the Abu Dhabi government to be an international beacon of innovation in sustainable energy and real estate. It was also to be a profitable investment for the government. At first glance, the two goals pulled in... View Details
Keywords: Analysis; Business Growth And Maturation; Decisions; Public Sector; Financial Crisis; Construction; Climate Change; Green Technology; Borrowing And Debt; Corporate Finance; Capital; Capital Budgeting; Capital Structure; Cost Of Capital; Equity; REIT; Financial Management; Financial Strategy; Initial Public Offering; Innovation; Growth And Development Strategy; Emerging Markets; Urban Development; Middle East; United Arab Emirates; Sustainable Cities; Green Building; Business and Government Relations; Decision Choices and Conditions; Financing and Loans; Real Estate Industry; Construction Industry; Energy Industry; Green Technology Industry; Abu Dhabi
Related
  • 2019
  • Working Paper

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
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    Profits and Sustainability

    The book explores the phenomenon of green entrepreneurship from the nineteenth century to present day. The book spans between various industries such as organic food, natural beauty, clean energy, sustainable finance and eco-tourism. It explores the motivations of... View Details

    • January 2021 (Revised March 2021)
    • Case

    Jumia's Path to Profitability

    By: Ramon Casadesus-Masanell, Pippa Tubman Armerding and Gamze Yucaoglu
    The case opens in September 2019 as Sacha Poignonnec and Jeremy Hodara, co-founders and co-CEOs of Jumia, the leading Pan-African e-commerce platform, are contemplating the company’s path to profitability in the aftermath of a fragile investor sentiment, as the company... View Details
    Keywords: Retail; Business Models; Business Model; Business Startups; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Entrepreneurship; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Retail Industry; Technology Industry; Africa
    Related
    • 27 Jan 2015
    • News

    Airline profits soar yet no relief for passengers

    • 05 May 2021
    • News

    'Treat Profits as an Outcome, Not a Goal' Says Former Best Buy CEO

    • 25 Feb 2013
    • Research & Ideas

    Lean Strategy Not Just for Start-Ups

    Lean start-up strategies aren't just for start-ups anymore. That was the key message that Intuit cofounder Scott Cook (HBS MBA '76) shared in a small seminar with Harvard Business School faculty recently. Since its launch in 1983, the... View Details
    Keywords: by Carmen Nobel; Financial Services
    • 01 Jun 2013
    • News

    Collective Wisdom: Crowdsourcing for innovation, efficiency, and profit

    • 10 Oct 2013
    • Working Paper Summaries

    Managing Churn to Maximize Profits

    Keywords: by Aurélie Lemmens & Sunil Gupta; Retail
    • 21 Feb 2014
    • News

    For Facebook, It’s Users First and Profits Later

    • Research Summary

    Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

    By: W. Earl Sasser

    Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

    • March 2021
    • Article

    The Customer May Not Always Be Right: Customer Compatibility and Service Performance

    By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
    This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
    Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
    Related
    • January–February 2018
    • Article

    Inclusive Growth: Profitable Strategies for Tackling Poverty and Inequality

    By: Robert S. Kaplan, George Serafeim and Eduardo Tugendhat
    More than a billion people in the developing world remain in extreme poverty and outside the formal economy. Traditional CSR programs have done little to alleviate the situation and rarely produce transformative change.
    Instead of trying to fix local problems,... View Details
    Keywords: Inclusive Growth; Sustainability; Social Impact; Business Strategy; Shared Value; Impact Investing; Inequality; Corporate Governance; Balanced Scorecard; Strategy Execution; Economic Growth; Developing Countries and Economies; Poverty; Equality and Inequality; Corporate Social Responsibility and Impact; Strategy; Investment
    Related
    • 10 Mar 2011
    • News

    Warren Adams: Searching for profits and saving Patagonia

    • September–October 2020
    • Article

    Managing Churn to Maximize Profits

    By: Aurelie Lemmens and Sunil Gupta
    Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability or their responsiveness to a... View Details
    Keywords: Churn Management; Defection Prediction; Loss Function; Stochastic Gradient Boosting; Customer Relationship Management; Consumer Behavior; Profit
    Related
    • 02 May 2014
    • Working Paper Summaries

    Profits and Economic Development

    Keywords: by Dan Schwab & Eric Werker
    • 1997
    • Simulation

    Managing Customers For Profits - Interactive CD-ROM Simulation

    By: N. Narayandas and Steve Peterson
    Keywords: Customer Relationship Management; Profit
    Related
    • December 2004 (Revised August 2007)
    • Background Note

    LTCM's Profit Motive

    By: Henry B. Reiling and Kevin Wall
    This case summarizes the finding and reasoning inherent in the economic substance and penalty imposition holdings of the district court decision in Long Term Capital Holdings v. United States. The court upheld the IRS's contention that a transaction between Long Term... View Details
    Keywords: Taxation; Laws and Statutes; United States
    Related
    • 25 Feb 2020
    • News

    Profits and Purpose

    Professor George Serafeim (left) and Professor Rebecca Henderson (right); image by John Ritter CEOs are increasingly being asked to take the lead on some of the most vexing problems of our time, from climate change and data privacy to issues of income or gender... View Details
    Keywords: Jen McFarland Flint
    • 06 Jul 2020
    • News

    The Right Way to Manage Churn for Maximum Profit