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Show Results For
- All HBS Web
(68)
- News (7)
- Research (55)
- Multimedia (2)
- Faculty Publications (34)
- 14 Mar 2018
- Research & Ideas
Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt
Blair Storie-Johnson Are you anxious about an upcoming job interview, public speaking engagement, or any other high-pressure workplace situation? Here’s a weird but now research-supported tip: Try taking a whiff of your sweetheart’s sweaty t-shirt. A recent... View Details
Keywords: by Carmen Nobel
- 13 Feb 2012
- Research & Ideas
The Case Against Racial Colorblindness
hired to watch videos of the sessions on mute, rating the perceived friendliness of the white participants based on nonverbal cues. Alas, the participants who attempted colorblindness came across as especially unfriendly, often avoiding... View Details
Keywords: by Carmen Nobel
- 21 Aug 2019
- Research & Ideas
What Machine Learning Teaches Us about CEO Leadership Style
differences in CEO communication style. The words they choose are crucial to meaning, of course, but they also express themselves through tone and nonverbal clues such as facial gestures. Further, these verbal and View Details
Keywords: by Michael Blanding
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
choosing which tools are best for a discussion, teams should also be sensitive to the fact that real-time video chat—while an essential tool for virtual teams—is not the same as face-to-face interaction. When communicating through a screen, we may miss View Details
Keywords: by Tsedal Neeley
- 2008
- Book
Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers
By: Gerald Zaltman and Lindsay Zaltman
Why do advertising campaigns and new products often fail? Why do consumers feel that companies don't understand their needs? Because marketers themselves don't think deeply about consumers' innermost thoughts and feelings. Marketing Metaphoria is a... View Details
Keywords: Advertising Campaigns; Nonverbal Communication; Customer Satisfaction; Books; Marketing Strategy; Product Launch; Consumer Behavior; Failure; Nonprofit Organizations; Behavior; Emotions
Zaltman, Gerald, and Lindsay Zaltman. Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers. Harvard Business School Press, 2008.
- 31 May 2016
- First Look
May 31, 2016
Experimental Social Psychology Visual Attention to Powerful Postures: People Reflexively Avert Their Gaze from Nonverbal Dominance Displays By: Holland, Elise, Elizabeth Baily Wolf, Christine Looser, and Amy Cuddy Abstract—This paper... View Details
Keywords: Sean Silverthorne
- 09 Dec 2014
- First Look
First Look: December 9
organizations. Publisher's link: http://dx.doi.org.ezp-prod1.hul.harvard.edu/10.5465/amj.2013.0903 December 2014 Journal of Applied Psychology Preparatory Power Posing Affects Nonverbal Presence and Job Interview Outcomes By: Cuddy, Amy,... View Details
Keywords: Sean Silverthorne
- 01 Mar 2018
- News
Dance Dance Revelation
bold and might just be a breakthrough? Listen for nonverbal cues: Dancers rarely talk in the studio; instead they lock eyes and anticipate where their colleagues will move next. How do we silently observe and sense what our colleagues... View Details
Keywords: Jennifer Mele
- 18 Feb 2015
- First Look
First Look: February 18
scientifically grounded way to align our speech and nonverbal behavior with our beliefs, abilities, and values to produce a synchronized inner state that resonates and connects with others. In this way, we can capture the inner strength... View Details
Keywords: Sean Silverthorne
- 18 Sep 2012
- First Look
First Look: September 18
J.C. Cuddy, Caroline A. Wilmuth, and Dana R. Carney Abstract The current experiment tested whether changing one's nonverbal behavior prior to a high-stakes social evaluation could improve performance in the evaluated task. Participants... View Details
Keywords: Sean Silverthorne
- June 2001
- Case
Cerner Corporation (A)
By: D. Quinn Mills and Matt Salloway
The CEO thinks people are not working long enough hours. He sends a memo. This series describes the backlash. View Details
Keywords: Crisis Management; Management Style; Leadership Style; Nonverbal Communication; Employees; Organizational Culture; Health Industry
Mills, D. Quinn, and Matt Salloway. "Cerner Corporation (A)." Harvard Business School Case 301-136, June 2001.
- 03 Mar 2016
- News
3-Minute Briefing: Pamela Meyer (MBA 1986)
someone’s “baseline behavior,” so you have a reliable reference point for measuring changes later. Don’t point your finger and say, “Oh, your eyebrow twitched, you’re lying.” Look for clusters of verbal and nonverbal indicators of deceit:... View Details
Keywords: Julia Hanna
- 1 Aug 1983
- Conference Presentation
Effects of Motivational Orientation on Creative Writing
- Web
FAQs for Alumni Virtual Programs - Alumni
Means for Attendees to indicate they would like to be called upon Click the Raise Hand button. A hand will appear next to the Attendee name in the Participant list. It can be lowered by either the Attendee or a Panelist. Allows participants to share View Details
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
takes time and patience to discern their meaning. 3. Look For Anomalies Certain people have the knack of picking up on nonverbal cues. Clancy Prevost, a Minnesota flight school instructor, is such a person. Several years ago he had a... View Details
Keywords: by Michael Wheeler
- 24 Jun 2013
- Research & Ideas
Is Your iPhone Turning You Into a Wimp?
Nonverbal Displays Affect Neuroendocrine Levels and Risk Tolerance." Contractive body postures such as folded arms have shown the opposite effect, decreasing testosterone and increasing cortisol. Bos and Cuddy wondered whether there might... View Details
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
blindness so common? A: Listening is much more taxing than we might think. Listening requires that we hear and comprehend each phrase, relate each phrase to the last, fill in implied components of what's being said, and observe and integrate the speaker's View Details
Keywords: by Martha Lagace
- Forthcoming
- Article
Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile
By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details
Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception
Zhang, Shunyuan, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar, and Xupin Zhang. "Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile." Journal of Consumer Research (forthcoming). (Pre-published online August 9, 2024.)
- 08 Nov 2011
- First Look
First Look: Nov. 8
(i.e., pity and envy, respectively) and actions toward members of those groups. However, through nonverbal behaviors that subtly communicate warmth and competence information, people can manage the impressions they make on colleagues,... View Details
Keywords: Sean Silverthorne
- 10 Jun 2014
- First Look
First Look: June 10
Dealmaking By: Schroeder, Juliana, Jane Risen, Francesca Gino, and Michael I. Norton Abstract—Humans use subtle sources of information-like nonverbal behavior-to determine whether to act cooperatively or antagonistically when they... View Details
Keywords: Sean Silverthorne