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  • 23 Oct 2019
  • Blog Post

How to Talk Gooder in Business and Life

Norton as a Short Intensive Program. What role does word choice play in the business world? Words matter! But words are just one of three important buckets that fill our conversations with meaningful content: 1) verbal cues (words), 2) View Details
  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

hired to watch videos of the sessions on mute, rating the perceived friendliness of the white participants based on nonverbal cues. Alas, the participants who attempted colorblindness came across as especially unfriendly, often avoiding... View Details
Keywords: by Carmen Nobel
  • 21 Aug 2019
  • Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

differences in CEO communication style. The words they choose are crucial to meaning, of course, but they also express themselves through tone and nonverbal clues such as facial gestures. Further, these verbal and View Details
Keywords: by Michael Blanding
  • 12 May 2020
  • Research & Ideas

It’s Time To Relaunch Your Remote Team

choosing which tools are best for a discussion, teams should also be sensitive to the fact that real-time video chat—while an essential tool for virtual teams—is not the same as face-to-face interaction. When communicating through a screen, we may miss View Details
Keywords: by Tsedal Neeley
  • Web

Judges - Alumni

Nonverbal communication is the key to credibility. Be able to tell your story without looking at slides and don't read the slides - they are just the backdrop to your story. Carlos Reines Co-Founder, Shape Ventures Group Carlos Reines... View Details
  • 2008
  • Book

Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers

By: Gerald Zaltman and Lindsay Zaltman
Why do advertising campaigns and new products often fail? Why do consumers feel that companies don't understand their needs? Because marketers themselves don't think deeply about consumers' innermost thoughts and feelings. Marketing Metaphoria is a... View Details
Keywords: Advertising Campaigns; Nonverbal Communication; Customer Satisfaction; Books; Marketing Strategy; Product Launch; Consumer Behavior; Failure; Nonprofit Organizations; Behavior; Emotions
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  • 09 Dec 2014
  • First Look

First Look: December 9

organizations. Publisher's link: http://dx.doi.org.ezp-prod1.hul.harvard.edu/10.5465/amj.2013.0903 December 2014 Journal of Applied Psychology Preparatory Power Posing Affects Nonverbal Presence and Job Interview Outcomes By: Cuddy, Amy,... View Details
Keywords: Sean Silverthorne
  • 31 May 2016
  • First Look

May 31, 2016

Experimental Social Psychology Visual Attention to Powerful Postures: People Reflexively Avert Their Gaze from Nonverbal Dominance Displays By: Holland, Elise, Elizabeth Baily Wolf, Christine Looser, and Amy Cuddy Abstract—This paper... View Details
Keywords: Sean Silverthorne
  • 18 Feb 2015
  • First Look

First Look: February 18

scientifically grounded way to align our speech and nonverbal behavior with our beliefs, abilities, and values to produce a synchronized inner state that resonates and connects with others. In this way, we can capture the inner strength... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2018
  • News

Dance Dance Revelation

bold and might just be a breakthrough? Listen for nonverbal cues: Dancers rarely talk in the studio; instead they lock eyes and anticipate where their colleagues will move next. How do we silently observe and sense what our colleagues... View Details
Keywords: Jennifer Mele
  • 18 Sep 2012
  • First Look

First Look: September 18

J.C. Cuddy, Caroline A. Wilmuth, and Dana R. Carney Abstract The current experiment tested whether changing one's nonverbal behavior prior to a high-stakes social evaluation could improve performance in the evaluated task. Participants... View Details
Keywords: Sean Silverthorne
  • 1 Aug 1983
  • Conference Presentation

Effects of Motivational Orientation on Creative Writing

By: Teresa M. Amabile
Keywords: Creativity; Nonverbal Communication; Motivation and Incentives
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  • 03 Mar 2016
  • News

3-Minute Briefing: Pamela Meyer (MBA 1986)

someone’s “baseline behavior,” so you have a reliable reference point for measuring changes later. Don’t point your finger and say, “Oh, your eyebrow twitched, you’re lying.” Look for clusters of verbal and nonverbal indicators of deceit:... View Details
Keywords: Julia Hanna
  • June 2001
  • Case

Cerner Corporation (A)

By: D. Quinn Mills and Matt Salloway
The CEO thinks people are not working long enough hours. He sends a memo. This series describes the backlash. View Details
Keywords: Crisis Management; Management Style; Leadership Style; Nonverbal Communication; Employees; Organizational Culture; Health Industry
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  • Web

FAQs for Alumni Virtual Programs - Alumni

Means for Attendees to indicate they would like to be called upon Click the Raise Hand button. A hand will appear next to the Attendee name in the Participant list. It can be lowered by either the Attendee or a Panelist. Allows participants to share View Details
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

takes time and patience to discern their meaning. 3. Look For Anomalies Certain people have the knack of picking up on nonverbal cues. Clancy Prevost, a Minnesota flight school instructor, is such a person. Several years ago he had a... View Details
Keywords: by Michael Wheeler
  • 17 Nov 2008
  • Research & Ideas

Decoding the Artful Sidestep

blindness so common? A: Listening is much more taxing than we might think. Listening requires that we hear and comprehend each phrase, relate each phrase to the last, fill in implied components of what's being said, and observe and integrate the speaker's View Details
Keywords: by Martha Lagace
  • April 2025
  • Article

Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile

By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details
Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception
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  • 10 Jun 2014
  • First Look

First Look: June 10

Dealmaking By: Schroeder, Juliana, Jane Risen, Francesca Gino, and Michael I. Norton Abstract—Humans use subtle sources of information-like nonverbal behavior-to determine whether to act cooperatively or antagonistically when they... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2013
  • Research & Ideas

Is Your iPhone Turning You Into a Wimp?

Nonverbal Displays Affect Neuroendocrine Levels and Risk Tolerance." Contractive body postures such as folded arms have shown the opposite effect, decreasing testosterone and increasing cortisol. Bos and Cuddy wondered whether there might... View Details
Keywords: by Carmen Nobel; Technology; Consumer Products