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      • March 2009 (Revised July 2010)
      • Case

      IBM: The Corporate Service Corps

      By: Christopher Marquis and Rosabeth M. Kanter
      Describes the conception, development, and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's best global employees... View Details
      Keywords: Developing Countries and Economies; Global Strategy; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Structure; Partners and Partnerships; Non-Governmental Organizations
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      Marquis, Christopher, and Rosabeth M. Kanter. "IBM: The Corporate Service Corps." Harvard Business School Case 409-106, March 2009. (Revised July 2010.)
      • February 2009 (Revised November 2016)
      • Exercise

      Congo River Basin Project: Role for Dr. Beni

      By: Kathleen L. McGinn, Anne Starks Acosta, Deborah M. Kolb and Cailin B. Hammer
      The director of a research coalition and the founder/coordinator of an NGO consortium meet to discuss the possibility of jointly drafting a proposal for an integrated research and development project in the Congo River basin. Approved projects will receive an annual... View Details
      Keywords: Decision Choices and Conditions; Negotiation Process; Projects; Research and Development; Non-Governmental Organizations; Cooperation; Congo Basin
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      McGinn, Kathleen L., Anne Starks Acosta, Deborah M. Kolb, and Cailin B. Hammer. "Congo River Basin Project: Role for Dr. Beni." Harvard Business School Exercise 909-041, February 2009. (Revised November 2016.)
      • February 2009 (Revised November 2016)
      • Exercise

      Congo River Basin Project: Role for Dr. Campos

      By: Kathleen L. McGinn, Anne Starks Acosta, Deborah M. Kolb and Cailin B. Hammer
      The director of a research coalition and the founder/coordinator of an NGO consortium meet to discuss the possibility of jointly drafting a proposal for an integrated research and development project in the Congo River basin. Approved projects will receive an annual... View Details
      Keywords: Decision Choices and Conditions; Negotiation Process; Projects; Research and Development; Non-Governmental Organizations; Cooperation; Congo Basin
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      McGinn, Kathleen L., Anne Starks Acosta, Deborah M. Kolb, and Cailin B. Hammer. "Congo River Basin Project: Role for Dr. Campos." Harvard Business School Exercise 909-040, February 2009. (Revised November 2016.)
      • January 2009 (Revised April 2017)
      • Teaching Note

      American Cancer Society: Access to Care

      By: Robert Simons
      Teaching Note for [109015]. View Details
      Keywords: Management Control Systems; Strategy And Execution; Levers Of Control; Non-profit; Non-Governmental Organizations; Nonprofit Organizations
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      Simons, Robert. "American Cancer Society: Access to Care." Harvard Business School Teaching Note 109-016, January 2009. (Revised April 2017.)
      • December 2008 (Revised October 2009)
      • Case

      Alliance for a Green Revolution in Africa (AGRA)

      By: David E. Bell and Brian Matthew Milder
      In 2006, the Bill and Melinda Gates Foundation and the Rockefeller Foundation joined together to form a new organization, AGRA, to tackle the historic challenge of increasing agricultural production in Africa. Launched with much fanfare and led by former U.N.... View Details
      Keywords: Developing Countries and Economies; Investment Funds; Food; Philanthropy and Charitable Giving; Business and Government Relations; Non-Governmental Organizations; Poverty; Agriculture and Agribusiness Industry; Africa
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      Bell, David E., and Brian Matthew Milder. "Alliance for a Green Revolution in Africa (AGRA)." Harvard Business School Case 509-007, December 2008. (Revised October 2009.)
      • 2008
      • Working Paper

      Resolving Information Asymmetries in Markets: The Role of Certified Management Programs

      By: Michael W. Toffel
      Firms and regulators are increasingly relying on voluntary mechanisms to signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found... View Details
      Keywords: Management Practices and Processes; Information; Standards; Performance Improvement; Programs; Environmental Sustainability; Manufacturing Industry; United States
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      Toffel, Michael W. "Resolving Information Asymmetries in Markets: The Role of Certified Management Programs." Harvard Business School Working Paper, No. 07-023, December 2008. (October 2006.)
      • August 2008 (Revised July 2009)
      • Case

      Repositioning CARE USA

      By: V. Kasturi Rangan and Katharine Lee
      CARE USA, a large ($600 million) international nonprofit/NGO, had recently revamped its external branding and positioning in support of its international development work. The case lays out the challenges facing its new CEO, Helene Gayle, as she manages through the... View Details
      Keywords: Change Management; Management; Brands and Branding; Marketing Strategy; Product Positioning; Organizational Change and Adaptation; Non-Governmental Organizations; Adaptation; United States
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      Rangan, V. Kasturi, and Katharine Lee. "Repositioning CARE USA." Harvard Business School Case 509-005, August 2008. (Revised July 2009.)
      • May 2008 (Revised March 2010)
      • Teaching Note

      Greenpeace and WWF (TN)

      By: Ramon Casadesus-Masanell and Jordan Mitchell
      Teaching Note for [708418] and [708417]. View Details
      Keywords: Non-Governmental Organizations; Nonprofit Organizations
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      Casadesus-Masanell, Ramon, and Jordan Mitchell. "Greenpeace and WWF (TN)." Harvard Business School Teaching Note 708-513, May 2008. (Revised March 2010.)
      • 2008
      • Report

      Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices

      By: Magali Delmas and Michael W. Toffel
      This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details
      Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations
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      Delmas, Magali, and Michael W. Toffel. "Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices." Report, 2008. (2008. University of California, Institute for Social, Behavioral, and Economic Research.)
      • 2008
      • Chapter

      Sustainability through Partnering: Conceptualizing Partnerships between Businesses and NGOs

      By: James E. Austin
      Keywords: Partners and Partnerships; Business Ventures; Non-Governmental Organizations
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      Austin, James E. "Sustainability through Partnering: Conceptualizing Partnerships between Businesses and NGOs." Chap. 3 in Partnerships, Governance and Sustainable Development: Reflections on Theory and Practice, edited by Pieter Glasbergen, Frank Biermann, and Arthur P.J. Mole. Cheltenham, U.K.: Edward Elgar Publishing, 2008.
      • December 2007 (Revised October 2008)
      • Case

      The American National Red Cross (A)

      By: Jay W. Lorsch, Eliot Sherman and David Chen
      Describes the governance issues facing the Board of Governors of the American Red Cross. After a series of issues--FDA consent decree on its blood operations; the response to 9/11 and Hurricane Katrina--the Red Cross board was under pressure to fix its governance from... View Details
      Keywords: Corporate Governance; Governing and Advisory Boards; Management Practices and Processes; Service Operations; Business Processes; Non-Governmental Organizations; Service Industry
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      Lorsch, Jay W., Eliot Sherman, and David Chen. "The American National Red Cross (A)." Harvard Business School Case 408-040, December 2007. (Revised October 2008.)
      • December 2007 (Revised October 2008)
      • Supplement

      The American National Red Cross (B)

      By: Jay W. Lorsch and Eliot Sherman
      Keywords: Non-Governmental Organizations; Nonprofit Organizations
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      Lorsch, Jay W., and Eliot Sherman. "The American National Red Cross (B)." Harvard Business School Supplement 408-041, December 2007. (Revised October 2008.)
      • July 2007 (Revised November 2009)
      • Case

      Greenpeace

      By: Ramon Casadesus-Masanell and Jordan Mitchell
      Nearly all environmental organizations have a similar aim: to stop the degradation of the natural environment. However, the strategies which environmental organizations choose to employ are sometimes starkly different. Compares the models of two dissimilar... View Details
      Keywords: Business Model; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations; Business Strategy
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      Casadesus-Masanell, Ramon, and Jordan Mitchell. "Greenpeace." Harvard Business School Case 708-418, July 2007. (Revised November 2009.)
      • July 2007 (Revised November 2009)
      • Case

      World Wildlife Fund for Nature (WWF)

      By: Ramon Casadesus-Masanell and Jordan Mitchell
      Nearly all environmental organizations have a similar aim: to stop the degradation of the natural environment. However, the strategies which environmental organizations choose to employ are sometimes starkly different. Compares the models of two dissimilar... View Details
      Keywords: Business Model; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations; Business Strategy
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      Casadesus-Masanell, Ramon, and Jordan Mitchell. "World Wildlife Fund for Nature (WWF)." Harvard Business School Case 708-417, July 2007. (Revised November 2009.)
      • June 2007
      • Supplement

      AARP Foundation (B)

      By: Srikant M. Datar, Herman B. Leonard, Marc J. Epstein and Thomas Goodwin
      Keywords: Non-Governmental Organizations; Nonprofit Organizations
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      Datar, Srikant M., Herman B. Leonard, Marc J. Epstein, and Thomas Goodwin. "AARP Foundation (B)." Harvard Business School Supplement 107-052, June 2007.
      • March 2007 (Revised October 2007)
      • Case

      Alleviating Poverty and Malnutrition

      By: Ray A. Goldberg and Kerry Herman
      Deals with approaches to alleviating poverty and how firms, governments, and NGOs are able to work together to accomplish these goals. View Details
      Keywords: Developing Countries and Economies; Nutrition; Corporate Social Responsibility and Impact; Business and Government Relations; Non-Governmental Organizations; Poverty; Welfare
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      Goldberg, Ray A., and Kerry Herman. "Alleviating Poverty and Malnutrition." Harvard Business School Case 907-409, March 2007. (Revised October 2007.)
      • March 2007 (Revised December 2007)
      • Background Note

      Alleviating Poverty and Malnutrition: Successful Models

      By: Ray A. Goldberg, Laura Winig and Kerry Herman
      Provides successful models of private-public sector cooperatives in alleviating poverty and malnutrition. View Details
      Keywords: Business Model; Nutrition; Cooperative Ownership; Business and Government Relations; Non-Governmental Organizations; Poverty; Welfare
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      Goldberg, Ray A., Laura Winig, and Kerry Herman. "Alleviating Poverty and Malnutrition: Successful Models." Harvard Business School Background Note 907-412, March 2007. (Revised December 2007.)
      • May 2006 (Revised November 2006)
      • Case

      IKEA's Global Sourcing Challenge: Indian Rugs and Child Labor (A)

      By: Christopher A. Bartlett, Vincent Marie Dessain and Anders Sjoman
      Traces the history of IKEA's response to a TV report that its Indian carpet suppliers were using child labor. Describes IKEA's growth, including the importance of a sourcing strategy based on its close relationships with suppliers in developing countries. Details the... View Details
      Keywords: Developing Countries and Economies; Moral Sensibility; Policy; Employment; Contracts; Supply Chain Management; Organizational Culture; Natural Environment; Non-Governmental Organizations; Social Issues
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      Bartlett, Christopher A., Vincent Marie Dessain, and Anders Sjoman. "IKEA's Global Sourcing Challenge: Indian Rugs and Child Labor (A)." Harvard Business School Case 906-414, May 2006. (Revised November 2006.)
      • February 2006 (Revised November 2012)
      • Case

      Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)

      By: V. Kasturi Rangan, Brooke Barton and Ezequiel Reficco
      Located in the highlands of Peru, the Tintaya copper mine has long been a source of intense conflict between local community members and mine operators. The mine, which was owned and managed first by the Peruvian state and later by BHP Billiton, stands on 2,300... View Details
      Keywords: Developing Countries and Economies; Multinational Firms and Management; Agreements and Arrangements; Corporate Social Responsibility and Impact; Business and Community Relations; Non-Governmental Organizations; Conflict Management; Mining Industry; Australia; Peru
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      Rangan, V. Kasturi, Brooke Barton, and Ezequiel Reficco. "Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)." Harvard Business School Case 506-023, February 2006. (Revised November 2012.)
      • 2006
      • Book

      The New Global Brands: Managing Non-Governmental Organizations in the 21st Century

      By: J. Quelch and Nathalie Laidler-Kylander
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      Quelch, J., and Nathalie Laidler-Kylander. The New Global Brands: Managing Non-Governmental Organizations in the 21st Century. Mason, OH: Thomson South-Western, 2006.
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