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Show Results For
- All HBS Web
(1,075)
- News (345)
- Research (611)
- Events (1)
- Multimedia (7)
- Faculty Publications (338)
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- Research Summary
The Function of Outlet Stores
Outlet stores are ubiquitous in the retail environment, and many firms sell goods through outlets as well as their primary stores. Using a highly detailed data set from a major U.S. luxury fashion goods firm, Professor Ngwe is able to look at market segmentation by... View Details
- June 2022 (Revised August 2022)
- Case
Dollar Tree: Breaking the Buck
By: Jill Avery and Marco Bertini
For thirty-five years, Dollar Tree, a discount retail chain selling general merchandise, had held its fixed price point steady, pricing all of its household items, food, stationery, books, seasonal items, gifts, toys, and clothing that made up its diverse and... View Details
Keywords: Retailing; Pricing; Pricing Strategy; Discount Retailing; Discount Store; Marketing; Brands and Branding; Marketing Strategy; Price; Inflation and Deflation; Consumer Behavior; Retail Industry; United States
Avery, Jill, and Marco Bertini. "Dollar Tree: Breaking the Buck." Harvard Business School Case 522-091, June 2022. (Revised August 2022.)
- November 1974 (Revised June 1985)
- Case
Federated Department Stores
By: Joseph L. Bower and Richard G. Hamermesh
Keywords: Retail Industry
Bower, Joseph L., and Richard G. Hamermesh. "Federated Department Stores." Harvard Business School Case 375-147, November 1974. (Revised June 1985.)
- July 1991 (Revised March 1992)
- Case
COIN Department Stores
By: Walter J. Salmon
Keywords: Retail Industry
Salmon, Walter J. "COIN Department Stores." Harvard Business School Case 591-137, July 1991. (Revised March 1992.)
- 08 Jul 2013
- Research & Ideas
Everything Must Go: A Strategy for Store Liquidation
It's an unhappy yet unavoidable fact: Sometimes, retail chains go out of business. Moreover, even healthy chains periodically must close down some existing stores. When stores have to be liquidated—when... View Details
- July 1993 (Revised September 1993)
- Case
Duncan Department Stores
By: Walter J. Salmon and Gwendolyn K. Ortmeyer
Keywords: Retail Industry
Salmon, Walter J., and Gwendolyn K. Ortmeyer. "Duncan Department Stores." Harvard Business School Case 594-012, July 1993. (Revised September 1993.)
- October 1992
- Case
Dillard's Department Stores
By: Gwendolyn K. Ortmeyer and Walter J. Salmon
Keywords: Retail Industry
Ortmeyer, Gwendolyn K., and Walter J. Salmon. "Dillard's Department Stores." Harvard Business School Case 593-040, October 1992.
- November 1988 (Revised August 1989)
- Case
Lucky Stores (D)
Keywords: Retail Industry
Kanter, Rosabeth M. "Lucky Stores (D)." Harvard Business School Case 389-053, November 1988. (Revised August 1989.)
- November 1988 (Revised August 1989)
- Case
Lucky Stores (B)
Keywords: Retail Industry
Kanter, Rosabeth M. "Lucky Stores (B)." Harvard Business School Case 389-051, November 1988. (Revised August 1989.)
- November 2017
- Case
Loss Prevention at Mac's Convenience Stores (A)
By: Francesca Gino, Katherine DeCelles and Olivia Hull
Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety measures and devise a new way of preventing employee injury. But as a 32-year old with... View Details
Keywords: Public Relations; Community Relations; Change Management; Working Conditions; Leading Change; Training; Knowledge Dissemination; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada
Gino, Francesca, Katherine DeCelles, and Olivia Hull. "Loss Prevention at Mac's Convenience Stores (A)." Harvard Business School Case 918-001, November 2017.
- November 2009 (Revised January 2010)
- Case
Zara: Managing Stores for Fast Fashion
By: Zeynep Ton, Elena Corsi and Vincent Marie Dessain
Pablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store... View Details
Keywords: Compensation and Benefits; Employees; Managerial Roles; Service Operations; Business Processes; Organizational Change and Adaptation; Performance Efficiency; Performance Productivity; Retail Industry
Ton, Zeynep, Elena Corsi, and Vincent Marie Dessain. "Zara: Managing Stores for Fast Fashion." Harvard Business School Case 610-042, November 2009. (Revised January 2010.)
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
surveyed had no systems in place to exploit early sales data. One retailer, for example, ordered garments and committed specific quantities of each stock-keeping unit (SKU) to each of its stores 11 months before the product was even... View Details
- March 1980
- Case
Affiliated Department Stores
Keywords: Retail Industry
Fruhan, William E., Jr. "Affiliated Department Stores." Harvard Business School Case 280-098, March 1980.
- February 1986 (Revised October 1993)
- Case
Hess's Department Stores
By: Walter J. Salmon
Keywords: Retail Industry
Salmon, Walter J. "Hess's Department Stores." Harvard Business School Case 586-030, February 1986. (Revised October 1993.)
- November 1988 (Revised August 1989)
- Case
Lucky Stores (A)
Keywords: Retail Industry
Kanter, Rosabeth M. "Lucky Stores (A)." Harvard Business School Case 389-050, November 1988. (Revised August 1989.)
- November 1988 (Revised August 1989)
- Case
Lucky Stores (C)
Keywords: Retail Industry
Kanter, Rosabeth M. "Lucky Stores (C)." Harvard Business School Case 389-052, November 1988. (Revised August 1989.)
- May 2025
- Case
Boutiqaat: Influencing Retail in MENA
By: Juan Alcacer and Noor Al Qadhi
Boutiqaat, a Kuwait-based e-commerce platform, scaled an influencer-driven beauty retail model across MENA and now faces critical strategic choices about offline expansion and globalization. Founded in 2015, Boutiqaat combined social commerce, localized logistics, and... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
loyalty programs, and it is possible to get a good sample from them. We sampled one supermarket store and one supermarket chain. Q: I have at least three loyalty shopper cards in my wallet. What percentage of shoppers participate in these... View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
operations are not well integrated across media. As a consequence, a frequent shopper may be given first-class treatment in the physical store but receive marginal service on the telephone or via the Internet. View Details