Michael D. Watkins - Publications - Faculty & Research

After two months at the helm of Telecom Italia, Franco Bernabe is confronted by a hostile takeover bid from a much smaller rival. He has a few days in which to maneuver. The case describes the background of Italian telecoms and of the bid itself. Also presents the... View Details

Keywords: Negotiation Process; Mergers and Acquisitions; Leadership Style; Telecommunications Industry; Italy

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2000
Book

Corporate Headquarters: An International Analysis of Their Roles and Staffing

By: David J. Collis, Michael Goold and D. Young

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Article

The Organization of the Future: Principles of Design for the 21st Century

By: D. Nadler and Michael Tushman

Keywords: Design; Organizations

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1998
Book

Competing by Design: The Power of Organizational Architectures

By: D. Nadler and Michael Tushman

Keywords: Organizational Design

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1998
Book

Navigating Change: How CEO's, Top Teams and Boards Steer Transformation

By: D. Hambrick, D. Nadler and Michael Tushman

Keywords: Leading Change; Innovation and Management; Transformation

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March 1994
Supplement

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)

By: Roy D. Shapiro and Michael D. Watkins

Supplements the (A) case. View Details

Keywords: Telecommunications Industry

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October 1993 (Revised July 1997)
Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins

AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details

Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry

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1993
Working Paper

Strategies for Managing a Project Portfolio

By: Michael D. Watkins and Kim B. Clark

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winter 1990
Article

Beyond the Charismatic Leader: Leadership and Organizational Change

By: D. Nadler and Michael Tushman

Keywords: Leadership; Organizations; Change

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August 1990 (Revised February 1991)
Case

Whirlpool Corp.

By: Michael Y. Yoshino and Sarah D. Hall

Examines the company's global strategy and potential acquisition of Philips' major domestic appliance operations in Europe in light of increasing trends toward globilization in the major appliance industry. Allows discussions weighing the advantages and risks of... View Details

Keywords: Acquisition; Joint Ventures; Global Strategy; Market Entry and Exit; Risk and Uncertainty; Opportunities; Competitive Strategy; Consumer Products Industry; Europe

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