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  • All HBS Web  (65)
    • News  (10)
    • Research  (45)
  • Faculty Publications  (8)

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  • All HBS Web  (65)
    • News  (10)
    • Research  (45)
  • Faculty Publications  (8)
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  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

surprising that many retailers have adopted loyalty programs as a convenient mechanism of meaningful differentiation. Ultimately, loyalty programs should offer incentives for shoppers to reduce their store View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 27 Mar 2012
  • First Look

First Look: March 27

socialization that focused on organizational identity (emphasizing pride from organizational affiliation) and (b) the organization's traditional approach, which focused primarily on skills training. To confirm causation and explore the View Details
Keywords: Carmen Nobel
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

various mechanisms that are discussed in the theoretical literature on collective action. We argue that several of these intuitive theoretical arguments rely on special additional assumptions that are often not made clear. We then review... View Details
Keywords: Martha Lagace
  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

not work, because those parties will fight the market too much. We've now moved into upward and downward auctions and other kinds of exchange mechanisms for different economic situations. We have an asset marketplace for used assets and... View Details
Keywords: by Staff; Web Services; Technology
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