Publications

Spring 2019
Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson

To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details

Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage

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December 2004 (Revised April 2006)
Case

Managing Diversity at Cityside Financial Services

By: Robin J. Ely and Ingrid Vargas

Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division... View Details

Keywords: Selection and Staffing; Situation or Environment; Race; Employees; Gender; Customer Satisfaction; Diversity; Cross-Cultural and Cross-Border Issues; Banks and Banking; Banking Industry

18 Jan 2011
Keynote Speech

Diversity Management Innovation: Leveraging Cultural Diversity for Better Outcomes

By: R. Ely

November 2012
Case

Teaming at GE Aviation

By: Rakesh Khurana, Jeffrey Polzer, Willy Shih and Eric Baldwin

Describes the challenges and successes encountered by GE's Aviation business in implementing a teaming work structure and culture in plants across its supply chain. GE Aviation leadership had seen dramatic gains in productivity, quality, and worker satisfaction in... View Details

July 1996
Case

Buck & Pulleyn's Team Management

In 1993, the firm began to move from a traditional hierarchical structure to client-focused teams. The case describes the process and some consequences of this restructuring. Performance seems to be improving, but some employees preferred the structure certainty and... View Details

Keywords: Business or Company Management; Change Management; Organizational Structure; Groups and Teams

Jan 06 2015
Testimonial

Managing Change as a Team

March 2020
Article

Organizing Knowledge Production Teams Within Firms for Innovation

By: Vikas A. Aggarwal, David H. Hsu and Andy Wu

How should firms organize their pool of inventive human capital for firm-level innovation? While access to diverse knowledge may aid knowledge recombination, which can facilitate innovation, prior literature has focused primarily on one way of achieving that: diversity... View Details

Keywords: Knowledge Recombination; Organization Design; Team Boundary; Innovation; Knowledge Sharing; Diversity; Innovation and Invention; Groups and Teams; Human Capital; Organizational Design

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10 Dec 2014
News

Helping management teams build companies

As founder and CEO of Providence Equity Partners, Jonathan Nelson (MBA 1983) looks for good people to partner with. He attributes his firm’s remarkable results to the leaders they’ve identified and backed. (Published December 2014) View Details

28 Oct 2024

Take30: Diverse Alumni in Investment Management

Take 30 minutes out of your day to learn about one alum’s journey post-HBS and the difference they are making in the world. Our feature for this episode is Kristov George (MBA 2023), Equity Research Analyst at MFS Investment Management. This event is open to all... View Details

December 2004 (Revised April 2006)
Teaching Note

Managing Diversity at Spencer Owens & Co. and Managing Diversity at Cityside Financial Services (TN)

By: Robin J. Ely

Teaching Note to (9-405-047) and (9-405-048). View Details

Keywords: Diversity

08 Oct 2020
News

How to Manage a Hybrid Team

22 May 2008 - 25 May 2008
Lecture

Why Diversify: The Link Between Diversity and Team Innovativeness

By: C. Y. Cheng, D. Hsu, J. Martz and R. Y.J. Chua

Keywords: Diversity Characteristics; Innovation and Invention; Groups and Teams

24 Jan 2022
News

Building a Globally Diverse Team Is Actually Getting Easier

January 1995 (Revised June 1995)
Case

Managing Conflict in a Diverse Workplace

Consists of several vignettes and discussion points around issues of conflict in the workplace. Issues presented are differences of race, gender, nationality, culture, religion; access to power, training, advancement; tolerance of style of management, language,... View Details

Keywords: Conflict Management; Working Conditions; Diversity Characteristics

March 2018 (Revised February 2023)
Teaching Note

Managing Diversity and Inclusion at Yelp

By: Michael Luca, Joshua Schwartzstein and Gauri Subramani

Teaching Note for HBS No. 918-009. View Details

2014
Article

Where Global and Virtual Meet: The Value of Examining the Intersection of These Elements in Twenty-First-Century Teams

By: Cristina B. Gibson, Laura Huang, Bradley L. Kirkman and Debra L. Shapiro

We review prior research that has examined virtuality in teams (e.g., pertaining to the use of electronic media) or the global nature of teams (e.g., national and cultural differences), demonstrating that very few scholars have examined both simultaneously. Given that... View Details

Keywords: Global Virtual Teams; Cultural Diversity; Electronic Communication; Computer-mediated Communication; Groups and Teams; Global Range; Cross-Cultural and Cross-Border Issues; Interactive Communication

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14 May 2007
Research & Ideas

The Key to Managing Stars? Think Team

bankers, programmers, creatives, and general managers often leave with a team of colleagues to join a competitor. This phenomenon is called a lift out. It is observed in industries as View Details

Keywords: by Martha Lagace

July 1995
Teaching Note

Managing Conflict in a Diverse Workplace TN

By: Mary C. Gentile and James I. Cash Jr.

Teaching Note for (9-395-090). View Details

Keywords: Management Style; Conflict Management; Spoken Communication; Employees; Culture; Diversity

October 2014
Case

Teckentrup: A Door to Managing Difference

By: Clayton Rose, Jerome Lenhardt and Daniela Beyersdorfer

For Kai Teckentrup, the owner and co-CEO of the German "Mittelstand" door manufacturer Teckentrup, balancing competitive pressures, demographic realities and values were at the heart of the diversity program that he had started and championed at the company. Beyond... View Details