Publications

27 Jul 2021
News

Building Successful Hybrid Teams

July 2013
Teaching Note

Google's Project Oxygen: Do Managers Matter?

By: David A. Garvin

Google's Project Oxygen started with a fundamental question raised by executives in the early 2000s: do managers matter? The topic generated a multi-year research project that ultimately led to a comprehensive program, built around eight key management attributes,... View Details

Keywords: Organizational Behavior; Business Policy; General Management; Human Resource Management; Management; Leadership; Human Resources

September 2016 (Revised May 2018)
Case

Zurich Insurance: Talent Pipeline

By: Boris Groysberg and Katherine Connolly

Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case “Zurich Insurance: Fostering Key People... View Details

Keywords: Managing Change; Leadership; Organizational Behavior; Succession; Organizational Culture; Organizational Change and Adaptation; Leading Change; Leadership Development; Human Capital; Human Resources; Insurance; Management Succession; Insurance Industry

01 Feb 2002
News

Replicating Toyota's Success

The idea of human cloning is controversial, but cloning a successful business concept remains as desirable as ever. For HBS assistant professor Steven J. Spear, this pursuit led him to Toyota, whose perennial leadership in quality... View Details

Keywords: Machinery Manufacturing; Manufacturing; Motor Vehicle and Parts Dealers; Retail Trade

24 Oct 2011
News

News Corp. Annual Meeting, Succession Plan

January 2011
Case

Founder-CEO Succession at Acer

By: Noam T. Wasserman, Michael Shih-ta Chen and Keith Chi-ho Wong

Stan Shih, founder-CEO of Acer, Inc., had proactively chosen and transitioned the "perfect" successor as CEO, but was now faced with major problems. Over the last two years, his heir apparent, Leonard Liu, had made the changes he had been hired to make, including... View Details

Keywords: Business Startups; Entrepreneurship; Cross-Cultural and Cross-Border Issues; Management Style; Management Succession; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Conflict Management

July 2010 (Revised September 2011)
Background Note

Hiring Successful Professionals: One Process--Multiple Goals

By: Heidi K. Gardner

The best hiring practices help professional firms attract successful employees, equip newcomers with critical support networks, increase the firm's diversity, and enhance its reputation. This Note delineates how leading firms manage these multiple objectives throughout... View Details

Keywords: Integration; Goals and Objectives; Selection and Staffing; Talent and Talent Management; Management Practices and Processes; Forecasting and Prediction; Employees; Diversity Characteristics; Service Industry

17 Apr 2006
Research & Ideas

Resisting the Seductions of Success

prominent figures who ruin splendidly successful lives and careers. Others have high potential for leadership, but fall far short of their early promise. And then there are others who do succeed but lead lives of quiet desperation. These... View Details

Keywords: by Joseph L. Badaracco Jr.; Entertainment & Recreation; Information; Publishing

May–June 2024
Article

What Makes a Successful Celebrity Brand?

By: Ayelet Israeli, Jill Avery, Leonard A. Schlesinger and Matt Higgins

Celebrities have shifted from endorsing established brands to being influencers for established brands to drawing on their influence to create brands themselves. The authors examine what it takes to make celebrity brands work. View Details

Keywords: Celebrities; Celebrity Endorsement; Celebrity Management; Celebrity; Direct To Consumer Marketing; DTC; Influencer Marketing; Influencers; Influencer Advertising; Influencer; Brands and Branding; Product Marketing; Power and Influence; Advertising; Social Media; Consumer Products Industry; United States

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06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

able to subordinate a personal agenda to ensure the success of the business. Management of Operations. Measures skills and behaviors associated with the ability to successfully View Details

Keywords: by HBS Working Knowledge

08 Jul 2025
Blog Post

In-Office, Remote, or Hybrid: Strategies for Success

While many employees find themselves back in the office a great deal of the time, remote and hybrid work remain defining features of the modern workplace. Whether you work from home full-time or split your week between home and the office, View Details

01 Mar 2008
News

Avoiding a Succession Crisis

many firms have not instituted a process for managing the development of potential leaders. Many have not even thought about the process of selecting a leader when the time comes for change. And as a result, they are as confused about who... View Details

Keywords: Joseph L. Bower; Management of Companies and Enterprises; Management of Companies and Enterprises

Article

Avoiding a Succession Crisis

By: Joseph L. Bower

Keywords: Management Succession; Crisis Management

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August 1993
Background Note

Six Principles of Successful Persuasion

By: Nitin Nohria

Describes some of the key principles that managers must follow in order to successfully persuade their organization of their vision for change. View Details

Keywords: Change Management; Leadership; Organizational Change and Adaptation

01 Oct 2002
News

SVMP a High-Energy Success

SVMP chair Ben Esty, flanked by two participants. Classroom discussions, with an overall theme of international business, were exercises in engagement and learning for Jabulani Barber and Victoria Beatty. photos by Catherine Walsh The Summer Venture in View Details

01 Mar 2015
News

Committed To HBS’s Success

who participate in them. “The School faces tough competitors,” says Tukman, president of Tukman Grossman Capital Management Inc. “Great as it is, HBS is only as good as its faculty and its students. If one wishes to help ensure the... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

April 2011
Article

Why Leaders Don't Learn from Success

By: Francesca Gino and Gary P. Pisano

We argue that for a variety of psychological reasons, it is often much harder for leaders and organizations to learn from success than to learn from failure. Success creates three kinds of traps that often impede deep learning. The first is attribution error or the... View Details

Keywords: Learning; Innovation and Management; Leadership; Failure; Success; Performance Evaluation; Prejudice and Bias

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Article

Sales Managers Must Manage

By: Frank V. Cespedes

A common complaint from C-level executives about their sales colleagues concerns the latter’s ability to manage, not sell. Nearly every firm has examples of successful salespeople who are poor managers because they persist in their behaviors as reps rather than... View Details

Keywords: Sales; Management Skills