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- All HBS Web (688)
- Faculty Publications (52)
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- 08 Nov 2011
- First Look
First Look: Nov. 8
PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson... View Details
Keywords: Sean Silverthorne
- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
demonstrate their capabilities before an audience. But this can be dangerous: Feldberg found that when women put off private office tasks such as strategic planning or data analysis, their departments’ profits and customer View Details
- 14 Jan 2008
- Research & Ideas
Mapping Polluters, Encouraging Protectors
and interpreting data about industrial environment performance because it brings together information about companies' environmental management, provided voluntarily by managers in real time, with companies'... View Details
- 04 Nov 2008
- First Look
First Look: November 4, 2008
http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=209012 TCS: The MCA 21 Project Harvard Business School Case 609-024 Tata Consultancy Services (TCS), a leading outsourced... View Details
Keywords: Martha Lagace
- 14 Apr 2009
- First Look
First Look: April 14, 2009
philosopher John Rawls) can be reconciled for roommate problems. Finally, we extend our results to two-sided matching problems. Download the paper: http://www.hbs.edu/research/pdf/09-111.pdf Lean Principles, Learning, and Software... View Details
Keywords: Martha Lagace
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
introduced, and the hourly wage system was replaced by a system of base pay with productivity incentives for meeting targets. Service advisers were given product-specific sales quotas—sell so many brake... View Details
Keywords: by Dina Gerdeman
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
actually become their own providers with respect to many issues." Integrating new approaches into established organizations: Still, survey respondents stressed the importance of established firms and hospitals in fostering... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
defensive or difficult. By contrast, a few highly learning-oriented consultants were able to engage in discussion and analysis that involved raising questions about how they themselves contributed to the... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 07 Oct 2008
- First Look
First Look: October 7, 2008
published in top peer-reviewed management, psychology, sociology, and industrial relations journals from 1990 to 2005. Our findings illuminate a continuum of open systems to closed systems phenomenological... View Details
Keywords: Martha Lagace
- 09 Feb 2016
- First Look
February 9, 2016
company-wide product development organization. Walden's group holds promise but must overcome cultural, structural, and technical barriers to innovate in a giant telecom. In the midst of change, executives... View Details
Keywords: Sean Silverthorne
- 26 Apr 2016
- First Look
April 26
April 2016 Review of Economic Studies Landing the First Job: The Value of Intermediaries in Online Hiring By: Stanton, Christopher, and Catherine Thomas Abstract—Online markets for remote labor services... View Details
Keywords: Sean Silverthorne
- 03 May 2010
- Research & Ideas
What Is the Future of MBA Education?
services and consulting firms are increasingly substituting non-MBAs for MBAs. The numbers are small but growing. Before the crisis, a managing director at one large investment... View Details
- 09 Dec 2008
- First Look
First Look: December 9, 2008
nations' poor economic management, international financial contagion, close "crony" relations between local politicians and capitalists? This case examines how the crisis erupted in Thailand View Details
Keywords: Martha Lagace
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
little performance variability—because the tasks are standard, because the firm or industry has reduced variability, or because the business model limits the bandwidth of performance variance. Think about the difference between sales personnel at Nordstrom, where... View Details
Keywords: by Carmen Nobel
- 14 Dec 2010
- First Look
First Look: Dec. 14
pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG-professionalism and service quality. Yang had to... View Details
Keywords: Sean Silverthorne
- 26 Mar 2006
- Research & Ideas
The Office of Strategy Management
statistics about how strategy formulation is so often disconnected from strategy execution. What is an office of strategy management, and when and why is it needed? What are... View Details
Keywords: by Martha Lagace
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
is not to make an airtight case about the state of contemporary management, but rather to raise important questions. By comparing management with the legal and medical professions, we hope to stimulate... View Details
- 30 Jan 2018
- First Look
January 30, 2018
president and CEO of FJ Management, is working with her investment committee to help set the company’s strategic direction. Maggelet, daughter of the company’s founder, has led FJ Management since 2009 when... View Details
Keywords: Sean Silverthorne
- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
according to Forrester Research, a consulting firm specializing in e-commerce. Industry observers are shy to predict just what the future of advertising will look like, but they agree that the pace and... View Details
Keywords: by Susan Young
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
Richard L. Nolan are professors at Harvard Business School while Shannon O'Donnell is a consultant with Cutter Consortium's Innovation Practice and a PhD fellow at Copenhagen Business School. The three... View Details
Keywords: by Martha Lagace