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- June 19, 2012
- Article
Pricing Lessons from the London Olympics
By: Marco Bertini and John T. Gourville
- June 2012
- Case
Reconfiguring Stroke Care in North Central London
By: Michael E. Porter, James Mountford, Kamalini Ramdas and Samuel Takvorian
In 2006, surgeon Ara Darzi identified several key areas, including acute stroke care, for improving health care across London. In response to his seminal call to action, stroke care was reorganized around eight hyper-acute stroke units covering London's five sectors,... View Details
- June 2012
- Article
Pricing to Create Shared Value
By: Marco Bertini and John T. Gourville
Many companies are in competition with their customers to extract as much value as possible from every transaction. Pricing is their weapon of choice, and consumers fight back by rooting out and disseminating pricing policies that seem unfair. The problem is that... View Details
- April 2012
- Case
Pret A Manger
By: Frances X. Frei, Rick Goldberg and Stephanie van Sice
Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to... View Details
Keywords: Customer Service Excellence; Growth Planning And Management; Employee Performance Management; Information Management; Production Planning; Employee Attitude Development And Empowerment; Employee Retention; Leadership Development And Career Planning; Service Delivery; Growth and Development Strategy; Business Model; Innovation and Invention; Employees; Performance; London
- December 2011
- Article
Alchemy of Evidence: Mau Mau, the British Empire, and the High Court of Justice
By: Caroline Elkins
Restorative justice in various forms is a phenomenon that has swept across the globe over the last three decades. Most recently, it is unfolding in the High Court of Justice in London where five Kenyans have filed a claim against the British government, alleging that... View Details
- August 2011
- Article
Independent Invention During the Rise of the Corporate Economy in Britain and Japan
By: Tom Nicholas
Independent inventors accounted for approximately half of all patents in Britain and Japan by 1930, despite the rise of the corporate economy and the spread of industrial R&D. A mixture of patent renewal and historical citations data reveals that the quality of... View Details
- December 2010 (Revised June 2011)
- Case
Back to the Future: Redeveloping Unilever House
By: A. Eugene Kohn, Arthur I Segel and Andrew Pierson Terris
Steve Williams, General Counsel of Unilever PIc, has two key decisions to make prior to commencing construction on the redevelopment of Unilever House - the company's London corporate headquarters. The purpose of the redevelopment is to reinvigorate the corporate... View Details
- December 2010
- Teaching Note
Back to the Future: Redeveloping Unilever House (TN)
By: Arthur I Segel and Andrew Pierson Terris
Teaching Note for 211038. View Details
Keywords: London
- August 2010
- Teaching Note
The London 2012 Olympic Games (TN)
By: John T. Gourville and Marco Bertini
Teaching Note for 510039. View Details
- September 2009 (Revised May 2019)
- Case
The London 2012 Olympic Games
By: John T. Gourville and Marco Bertini
It's 2009 and Paul Williamson, Head of Ticketing, must finalize ticket prices for the 2012 London Olympic Games. Yet, there are many criteria to consider. First, given the importance of ticketing to the Games' bottom line, he has a strong incentive to maximize... View Details
Keywords: Pricing; Customer Satisfaction; Price; Strategy; Profit; Revenue; Sales; Sports Industry; London
- March 2009 (Revised July 2024)
- Teaching Note
Tottenham Hotspur plc
By: Lauren H. Cohen, Joshua D. Coval and Christopher J. Malloy
Teaching Note for HBS Case No. 209-059. View Details
- 2009
- Other Unpublished Work
Building Interpersonal Congruence Through Explicit Identity Negotiation
By: Jeff Polzer, Heather M. Caruso and Manuel London
- November 2008 (Revised November 2024)
- Case
Tottenham Hotspur plc
By: Lauren H. Cohen, Joshua D. Coval and Christopher J. Malloy
Tottenham Hotspur Football Club is a publicly-owned professional soccer team based in London, England. The club's chairman, Daniel Levy, is contemplating a significant investment in physical assets, including the development of a new stadium as well as the acquisition... View Details
- June 2008 (Revised July 2008)
- Case
Kit Hinrichs at Pentagram (A)
By: Linda A. Hill and Emily Stecker
This case focuses on Kit Hinrichs, a 65-year-old partner at Pentagram, a privately owned multidisciplinary design firm. One of the world's most prestigious design firms, Pentagram was founded by five designers from different disciplines in London in the 1970s. By 2008,... View Details
- June 2008
- Supplement
Kit Hinrichs at Pentagram (B)
By: Linda A. Hill and Emily Stecker
This case focuses on Kit Hindrichs, a 65 year-old partner at Pentagram, a privately-owned multidisciplinary design firm. One of the world's most prestigious design firms, Pentagram was founded by five designers from different disciplines in London in the 1970s. By... View Details
- October 2006 (Revised March 2009)
- Case
Clifford Chance: Repotting the Tree
By: Arthur I Segel, A. Eugene Kohn and Nhat Minh Nguyen
Clifford Chance, LLP, a global law firm headquartered in London, needs to make a decision whether to stay in the central business district of London or move to a redeveloped business park at Canary Wharf, three miles outside of central London. Peter Charleton, head of... View Details
- February 2006 (Revised October 2006)
- Case
The Children's Investment Fund, 2005
By: Randolph B. Cohen and Joshua B. Sandbulte
TCI, The Children's Investment Fund, is a London-based hedge fund. The firm donates a significant fraction of the fees it earns to a charitable foundation. In 2005, TCI took a large stake in Deutsche Borse, the stock exchange in Frankfurt. Its battle with management... View Details
- January 2006 (Revised September 2007)
- Case
Bentington Industries
By: David Ager and John A. Davis
Describes the situation facing Paul Bentington, the president, CEO, and member of the owning family of BIND, PLC, a large and successful family-owned engineering consulting firm in London. Bentington's sister and brother, both of whom are owners of the firm, confront... View Details
- January 2006 (Revised February 2006)
- Case
Deutsche Borse and the European Markets
By: Dwight B. Crane and Monika Stachowiak
In December 2004, Deutsche Borse proposed an offer for the London Stock Exchange. Some shareholders opposed the acquisition, leading to the offer's withdrawal and replacement of management, including the CEO and board members. Written from the viewpoint of Deutsche... View Details
- 2006
- Case
Empowering Nurses at University College London Hospitals
By: Julie Battilana, A.-M., Cagna, T., D'Aunno and M.J., Gilmartin