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  • August 2024
  • Case

Coca Cola İçecek—Managing a Sudden Turbulence

By: Felix Oberholzer-Gee, Namrata Arora and Gizem Cihan Dincsoy
In November 2021, Kerem Kerimoğlu, Coca Cola İçecek (CCI) Group Supply Chain Development Director, is alarmed by a news headline revealing a shortage of Turkish truck drivers impacting Europe. This crisis quickly affects CCI's distribution as third-party logistics... View Details
Keywords: Business Strategy; Logistics; Supply Chain Management; Crisis Management; Distribution; Consumer Products Industry; Food and Beverage Industry; Turkey; Central Asia; Middle East
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  • February 2010 (Revised January 2013)
  • Case

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke and Mona Sinha
Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material... View Details
Keywords: Information Technology; Service Operations; Service Delivery; Logistics; Alignment; Management Systems; Human Resources; Innovation and Invention; Mumbai
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  • November 2020 (Revised March 2023)
  • Case

Zipline: The World's Largest Drone Delivery Network

By: Tarun Khanna and George Gonzalez
Zipline established the world's largest logistics network in Rwanda and Ghana by delivering medical supplies to hospitals via automated drones. The company is now looking to expand in the U.S. and partnered with Walmart to expand into home delivery. Zipline must... View Details
Keywords: Drones; Business Startups; Expansion; Growth and Development Strategy; Governing Rules, Regulations, and Reforms; Medical Devices and Supplies Industry; United States; Africa
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  • August 2018 (Revised September 2018)
  • Supplement

Predicting Purchasing Behavior at PriceMart (B)

By: Srikant M. Datar and Caitlin N. Bowler
Supplements the (A) case. In this case, Wehunt and Morse are concerned about the logistic regression model overfitting to the training data, so they explore two methods for reducing the sensitivity of the model to the data by regularizing the coefficients of the... View Details
Keywords: Data Science; Analytics and Data Science; Analysis; Customers; Household; Forecasting and Prediction
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  • April 1989 (Revised March 1990)
  • Case

Burlington Northern (B)

By: Janice H. Hammond
Describes the experiences of a seasoned Burlington Northern (BN) sales representative after the introduction of ShipSmart, a decision support system developed by the BN to help its employees and customers analyze logistics problems. After a brief description of a... View Details
Keywords: Change Management; Expansion; Rail Transportation; Logistics; Distribution Channels; Truck Transportation; Innovation and Invention; Sales; Rail Industry; United States
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  • August 1992 (Revised July 2013)
  • Case

ChemBright, Inc.

By: Janice H. Hammond
ChemBright is a small start-up company that manufactures private-label household chemicals. The company sells its products to grocery chains in the New England area. Its strategy is based on a significant logistics-based cost advantage. The primary case decisions are... View Details
Keywords: Price; Growth and Development Strategy; Logistics; Competition; Competitive Advantage; Chemical Industry; New England
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  • 30 Aug 2023
  • News

Know Your HBS Staff: Ted Petrosky

  • 26 Apr 2016
  • Video

Cobli wins 2016 Alumni New Venture Competition

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • April 2005 (Revised May 2005)
    • Case

    Exel PLC--Supply Chain Management at Haus Mart

    By: Zeynep Ton and Steven C. Wheelwright
    Exel plc is a global third-party logistics provider, serving clients such as Home Depot, Dell, Unilever, and Marks & Spencer. Describes the range of activities Exel performs for its clients and the capabilities the company has developed. Exel traditionally focused on... View Details
    Keywords: Job Cuts and Outsourcing; Supply Chain Management; Logistics
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    • March 2000 (Revised November 2001)
    • Case

    Rosenbluth International and Biztravel.com

    Rosenbluth, the third largest U.S. travel agency, uses the Internet to serve new customers with a high-service strategy. Rosenbluth acquires Biztravel.com and integrates the customer support and logistics aspects of service delivery. View Details
    Keywords: Horizontal Integration; Internet and the Web; Service Delivery; Acquisition; Travel Industry; United States
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    • August 2019
    • Case

    Simón Cohen at Henco: Sustaining 'High Performance, Happy People'

    By: Francesca Gino, Jeff Steiner, Arianna Camacho and Paul Green
    Simón Cohen—Founder of Henco Logistics—transformed a small Mexican logistics company into a major player within the industry. Cohen credits the firm’s focus on employee happiness as the key ingredient to its success, an approach he developed following a personal... View Details
    Keywords: Work/life Balance; Growth Strategy; Corporate Culture; Motivation; Values; Authentic Leadership Development; Leadership; Personal Development and Career; Motivation and Incentives; Values and Beliefs; Service Operations; Organizational Culture; Growth and Development Strategy; Service Industry
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    • 29 Nov 2018
    • Blog Post

    "There's No Substitute for Finding the Right Role": James Correa, MBA 2015

    When James Correa was coming to the conclusion of his military service as a logistics officer (Captain) in the US Army, "There was only one desire for a professional career that I was sure of -- to continue a career in... View Details
    • Clubs

    Infrastructure Club

    Keywords: Manufacturing; Technology
    • 18 Dec 2018
    • Blog Post

    "There's No Substitute For Finding The Right Role": James Correa, MBA 2015

    When James Correa was coming to the conclusion of his military service as a logistics officer (Captain) in the US Army, "There was only one desire for a professional career that I was sure of -- to continue a career in... View Details
    Keywords: Entrepreneurship; Technology
    • November 1989 (Revised June 1993)
    • Case

    Managing Xerox's Multinational Development Center

    Describes a manager's role in developing a staff group responsible for enhancing the efficiency of Xerox's worldwide logistics and inventory management systems. Illustrates a range of management strategies for upward and lateral influence in a complex organizational... View Details
    Keywords: Multinational Firms and Management
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    • 15 Jul 2010
    • News

    Railways must create more dedicated freight corridors

    • September–October 2020
    • Article

    Global Supply Chains in a Post-Pandemic World: Companies Need to Make Their Networks More Resilient. Here's How.

    By: Willy C. Shih
    The COVID-19 pandemic exposed the vulnerabilities in the production strategies and supply chains of firms everywhere. Coupled with a rise in economic nationalism, manufacturers everywhere are going to be under pressure to rethink their sourcing and logistics... View Details
    Keywords: Resilience; Pandemic; Operations Management; Health Pandemics; Supply Chain; Supply Chain Management; Manufacturing Industry; United States; Asia; Europe
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    • May 2000 (Revised November 2001)
    • Case

    Sothebys.com

    Sotheby's has taken 50% of its business by volume to the Internet. How do the economics change? How do logistics and customer support needs change? What leverage does the Internet provide this established bricks-and-mortar auction house? View Details
    Keywords: Organizational Change and Adaptation; Internet and the Web; Auctions
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    • 2013
    • Working Paper

    From Green Users to Green Voters

    By: Diego Comin and Johannes Rode
    We estimate the effect of the diffusion of photovoltaic (PV) systems on the fraction of votes obtained by the German Green Party. The logistic diffusion of PV systems offers a new identification strategy. We take first differences and instrument adoption rates (i.e.... View Details
    Keywords: Voting; Political Elections; Technology Adoption; Environmental Sustainability; Green Technology Industry; Public Administration Industry; Germany
    Related