Life Satisfaction - Publications - Faculty & Research

Research Summary

Emotional Experience, Expression, and Regulation

Once considered irrational, emotions often exert a more profound influence on decision-making and workplace outcomes than logic or reason. Professor Brooks studies emotional experience, emotional expression, and how individuals can regulate their emotions... View Details

Rajiv Lal

Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details

Research Summary

Overview

Grant uses a combination of laboratory and field experiments to harness consumers' cognitive and affective resources to increase their well-being. Consumers make countless daily decisions in the pursuit of happiness -- whether and how to spend or save their money, what... View Details

Keywords: Well-being; Judgment And Decision Making; Health; Prosocial Behavior

02 Apr 2024
What Do You Think?

What's Enough to Make Us Happy?

The result is measured in terms of outcomes that may be more or less than we expected, just as customer satisfaction is measured in terms of whether our expectations were met or exceeded. But how many of us take time out periodically to... View Details

Keywords: by James Heskett

23 Aug 2016
First Look

August 23, 2016

in this setting. Our research offers a behavioral perspective on queue management and highlights that discretion may have unintended negative costs. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50023 Harvard Business School Case 516-092 The... View Details

Keywords: Sean Silverthorne

26 Jun 2023
Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

horizontal and diagonal lines, curves, and waves, as well as adding some narrative arcs suggested by fiction writer Kurt Vonnegut. In a series of online studies, they asked participants to rate the different journey lines in several scenarios, including a customer’s... View Details

Keywords: by Michael Blanding; Entertainment & Recreation

Article

Reclaim Your Commute: Getting To and From Work Doesn't Have to be Soul Crushing

By: Francesca Gino, Bradley Staats, Jon M. Jachimowicz, Julia J. Lee and Jochen I. Menges

Every day, millions of people around the world face long commutes to work. In the United States alone, approximately 25 million workers spend more than 90 minutes each day getting to and from their jobs. And yet few people enjoy their commutes. This distaste for... View Details

Keywords: Commuting; Welfare; Attitudes; Satisfaction; Performance Productivity

Citation

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South Asia - Global

and support could put customer satisfaction and TagHive’s reputation at risk. May 2025 (Revised May 2025) Case Netflix Beyond Streaming: Strategies for the Next Era of Entertainment By: Juan Alcacer and Lorenzo Lucidi Netflix loses... View Details

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Entrepreneurial Management - Faculty & Research

experience. Finding the right cofounder is not as difficult as finding a life partner, but it’s close. It is critical to think carefully about what you want in a cofounder and spend time nurturing prospective relationships. Key steps in... View Details

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Organizational Behavior - Faculty & Research

actually get more value out of your work. Keywords: Well-being ; Satisfaction ; Work-Life Balance ; Happiness Citation Find at Harvard Read Now Related Perlow, Leslie A., Sari Mentser, and Salvatore J Affinito. "How the Busiest People... View Details

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Asia Pacific - Global

12, 2025, organized by the HBS Club of Shanghai and supported by the Harvard Club of Shanghai, celebrated the enduring connections within the School’s community. This year’s theme, “Blossoms Shanghai,” brought to life an immersive... View Details

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

have to be this way? How could we make it better?" You Might Also Like: When Your Passion Works Against You More Proof That Money Can Buy Happiness (or a Life with Less Stress) Income Inequality Is Rising. Are We Even Measuring It... View Details

Keywords: by Sean Silverthorne

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

and introspection because many people get into leadership roles in response to their ego needs. It enables them to transition from seeking external gratification to finding internal satisfaction by making meaningful contributions through... View Details

Keywords: by Bill George

2018
Working Paper

Status Inconsistency: Variance in One's Status Across Groups Harms Well-being but Improves Perspective-taking

By: Catarina Fernandes and Alison Wood Brooks

Most people belong to many different groups. While some people experience consistently high or low status across all of their groups, others experience wildly different levels of status in each group. In this research, we examine how status inconsistency – the degree... View Details

Keywords: Status; Social Hierarchies; Well-being; Perspective Taking; Status and Position; Groups and Teams; Satisfaction; Perspective

Citation

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Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices and Conditions (43) Decision Making (240) Decisions (10) Demand and Consumers (223)... View Details

01 Dec 2023
News

Happier-ness at Work

explore the connection between job satisfaction and life satisfaction, and how to increase both. Excerpt The third pillar for building a happier life is meaningful work.... View Details

Keywords: Publishing Industries (except Internet); Information

01 Jun 2000
News

Going Public: Margaret M. Crotty

meager supply of life jackets, neglecting to keep one for herself. When the boat sank, she used her skills as a former lifeguard to save people in the shark-infested waters, but hundreds of others drowned. Fashioning a flotation device... View Details

Keywords: Susan Young

24 Jun 2002
Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

would you want your children to be these people? Defining your own yardstick for success can often be quite difficult, according to Stevenson. "A ton of books on success all say, 'Choose your target and shoot at it,'" he said. The books never mention other... View Details

Keywords: by Martha Lagace

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

online-security software firm OneTrust into an industry leader, so he changed how he lives. Now, he meditates daily and practices self-forgiveness. He says living a more grounded, balanced, and integrated life has made him a better... View Details

Keywords: by Lane Lambert

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

and Nohria examine how an organization built around the four-drive theory might look. The return from your work must be the satisfaction which that work brings you and the world's need of work. With it, life... View Details

Keywords: by Paul Lawrence & Nitin Nohria

Publications