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  • 2011
  • Working Paper

Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing... View Details
Keywords: Communication; Employees; Knowledge Sharing; Knowledge Use and Leverage; Management Practices and Processes; Operations; Business Processes; Performance Improvement
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  • 03 Jun 2022
  • Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

like. “It’s presumably making workers happier and more productive, and helping their communities and their organizations,” he says. Related reading from the Working Knowledge Archives Marissa Mayer Should... View Details
Keywords: by Kara Baskin
  • Web

The True Costs of Gig Work | Working Knowledge

designing jobs in ways that serve both employers and employees. Gig work seems to offer it all: Workers ready to perform specific tasks or projects, and flexibility for employees. Or does it? New research finds that people working... View Details
  • Web

Browse All Articles, Research, & Case Studies - HBS Working Knowledge

illustrate Vietnam's strategic importance and why American policymakers should take note. 24 Oct 2024 Research & Ideas With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support by Christine Pazzanese, Harvard Gazette... View Details
  • 13 Nov 2000
  • Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

create organizations that keep learning. Firms that come up short in this regard, Garvin asserts, may be condemned to repeat mistakes endlessly, fail to adapt to changing conditions, lose employees who are repositories of important View Details
Keywords: by Laurie Joan Aron
  • July 2020
  • Article

The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence

By: Marlo Raveendran (formerly Goetting), Luciana Silvestri and Ranjay Gulati
Interdependence is a core concept in organization design, yet one that has remained consistently understudied. Current notions of interdependence remain rooted in seminal works, produced at a time when managers’ near-perfect understanding of the task at hand drove the... View Details
Keywords: Interdependence; Organizational Behavior; Work Design; Organizational Design; Goals and Objectives; Knowledge Sharing
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  • 07 Nov 2023
  • Research & Ideas

When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'

freelancers’ knowledge and performance, notes the study, which Troncoso conducted with Lan Luo of the University of Southern California. Troncoso stumbled into the online recruiting world in 2019 when she was trying to hire a freelancer... View Details
Keywords: by Scott Van Voorhis
  • 24 Oct 2024
  • Research & Ideas

With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support

inflexible or unpredictable work schedules, and employers’ failure to grasp how employees are struggling and to provide them with support, according to a new Harvard Business School report. That disregard harms both workers and companies.... View Details
Keywords: by Christine Pazzanese, Harvard Gazette
  • 04 Feb 2014
  • Working Paper Summaries

From Crowds to Collaborators: Initiating Effort and Catalyzing Interactions Among Online Creative Workers

Keywords: by Kevin J. Boudreau, Patrick Gaule, Karim R. Lakhani, Christoph Riedl & Anita Williams Woolley
  • October 2020
  • Article

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work... View Details
Keywords: Healthcare; Knowledge Work; Discretion; Workload; Employees; Health Care and Treatment; Decision Making; Performance Effectiveness; Performance Productivity
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  • 29 Mar 2018
  • HBS Seminar

Prithwiraj Choudhury, Harvard Business School

  • 26 Feb 2018
  • Working Paper Summaries

Different Strokes for Different Folks: Experimental Evidence on Complementarities Between Human Capital and Machine Learning

Keywords: by Prithwiraj Choudhury, Evan Starr, and Rajshree Agarwal; Information Technology
  • 01 Oct 2022
  • News

Startup Chemistry and the Coworking Environment

  • 18 May 2023
  • Video

Mabel Abraham presents "Gender-Based Double Standards in Defining High Status: How Educational Status Shapes the Gender Pay Gap"

  • 01 Jun 2011
  • News

Want Creative Workers? Loosen the Reins, Boss

  • 02 Nov 2018
  • News

A Strategic Contribution to the Immigration Debate

  • 22 Jan 2019
  • News

What Might University HR Make of 'Rebel Talent'?

  • 22 Feb 2012
  • News

Employee Happiness Matters More Than You Think

  • 02 Dec 2013
  • News

How Open Floor Plans Are Killing Employee Productivity

  • Working Paper

Shifting Work Patterns with Generative AI

By: Eleanor W. Dillon, Sonia Jaffe, Nicole Immorlica and Christopher Stanton
We present evidence on how generative AI changes the work patterns of knowledge workers using data from a 6-month-long, cross-industry, randomized field experiment. Half of the 7,137 workers in the study received access to a generative AI tool integrated into the... View Details
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