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(523)
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Show Results For
- All HBS Web
(523)
- News (87)
- Research (384)
- Events (3)
- Multimedia (1)
- Faculty Publications (61)
- 2011
- Working Paper
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing... View Details
Keywords: Communication; Employees; Knowledge Sharing; Knowledge Use and Leverage; Management Practices and Processes; Operations; Business Processes; Performance Improvement
Adler-Milstein, Julia, Sara J. Singer, and Michael W. Toffel. "Managerial Practices That Promote Voice and Taking Charge among Frontline Workers." Harvard Business School Working Paper, No. 11-005, July 2010. (Revised Sept. 2011. Best Theory-to-Practice Paper Award by Academy of Management's Health Care Management Division. Selected for Best Paper Proceedings of the 2011 Academy of Management Meeting.)
- 03 Jun 2022
- Research & Ideas
In a Work-from-Anywhere World, How Remote Will Workers Go?
like. “It’s presumably making workers happier and more productive, and helping their communities and their organizations,” he says. Related reading from the Working Knowledge Archives Marissa Mayer Should... View Details
Keywords: by Kara Baskin
- Web
Browse All Articles, Research, & Case Studies - HBS Working Knowledge
illustrate Vietnam's strategic importance and why American policymakers should take note. 24 Oct 2024 Research & Ideas With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support by Christine Pazzanese, Harvard Gazette... View Details
- July 2020
- Article
The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence
By: Marlo Raveendran (formerly Goetting), Luciana Silvestri and Ranjay Gulati
Interdependence is a core concept in organization design, yet one that has remained consistently understudied. Current notions of interdependence remain rooted in seminal works, produced at a time when managers’ near-perfect understanding of the task at hand drove the... View Details
Keywords: Interdependence; Organizational Behavior; Work Design; Organizational Design; Goals and Objectives; Knowledge Sharing
Raveendran (formerly Goetting), Marlo, Luciana Silvestri, and Ranjay Gulati. "The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence." Academy of Management Annals 14, no. 2 (July 2020): 828–868.
- 13 Nov 2000
- Research & Ideas
Managing to Learn: How Companies Can Turn Knowledge into Action
create organizations that keep learning. Firms that come up short in this regard, Garvin asserts, may be condemned to repeat mistakes endlessly, fail to adapt to changing conditions, lose employees who are repositories of important View Details
Keywords: by Laurie Joan Aron
- 07 Nov 2023
- Research & Ideas
When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'
freelancers’ knowledge and performance, notes the study, which Troncoso conducted with Lan Luo of the University of Southern California. Troncoso stumbled into the online recruiting world in 2019 when she was trying to hire a freelancer... View Details
Keywords: by Scott Van Voorhis
- 24 Oct 2024
- Research & Ideas
With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support
inflexible or unpredictable work schedules, and employers’ failure to grasp how employees are struggling and to provide them with support, according to a new Harvard Business School report. That disregard harms both workers and companies.... View Details
Keywords: by Christine Pazzanese, Harvard Gazette
- Web
When Migrants and Locals Innovate Together, Communities Gain | Working Knowledge
contributions, Choudhury and Marinoni focused their research on the city of Tulsa, Oklahoma, which has been actively courting remote workers by offering a $10,000 stipend to those willing to stay for at least a year. The authors set up a... View Details
- Web
Facing Job Loss? More Skills Meant Faster Recovery in Uganda | Working Knowledge
Career and Workplace Facing Job Loss? More Skills Meant Faster Recovery in Uganda Featuring Livia Alfonsi . By Rachel Layne on February 11, 2025 . Skilled workers in Uganda lost jobs first during the COVID-19 pandemic, but bounced back... View Details
- October 2020
- Article
Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance
By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work... View Details
Keywords: Healthcare; Knowledge Work; Discretion; Workload; Employees; Health Care and Treatment; Decision Making; Performance Effectiveness; Performance Productivity
KC, Diwas S., Bradley R. Staats, Maryam Kouchaki, and Francesca Gino. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance." Management Science 66, no. 10 (October 2020).
- 29 Mar 2018
- HBS Seminar
Prithwiraj Choudhury, Harvard Business School
- 01 Oct 2022
- News
Startup Chemistry and the Coworking Environment
- 01 Jun 2011
- News
Want Creative Workers? Loosen the Reins, Boss
- 02 Nov 2018
- News
A Strategic Contribution to the Immigration Debate
- 22 Jan 2019
- News
What Might University HR Make of 'Rebel Talent'?
- 22 Feb 2012
- News
Employee Happiness Matters More Than You Think
- 02 Dec 2013
- News