Joy - Publications - Faculty & Research

07 Sep 2010
Research & Ideas

Mindful Leadership: When East Meets West

literature on this subject is limited because the ideas are still in the early stages of development. I highly recommend Jon Kabat-Zinn's book Wherever You Go, There You Are and his CD Guided Mindfulness Meditation, and Yongey Mingyur Rinpoche's books The View Details

Keywords: by Sean Silverthorne

2018
Article

Service Operations: What's Next?

By: Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi and Jie J. Zhang

The purpose of this article is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel.... View Details

Keywords: Service Operations; Research; Collaborative Innovation and Invention

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17 Jun 2013
Research & Ideas

Advertising Symbiosis: The Key to Viral Videos

continuous moments of joy was the best way of retaining it. Thus, the most captivating ads in the experiment were those that began by surprising the viewer and then went on to make the viewer smile. But successfully capturing and keeping... View Details

Keywords: by Carmen Nobel; Advertising

26 Mar 2012
Research & Ideas

What Neuroscience Tells Us About Consumer Desire

expressed as a sense of calm or peace, whereas in some Western cultures, happiness means jumping around with joy and excitement." But fMRI is invaluable to neuroscience and neuromarketing in that it gives researchers a view into the... View Details

Keywords: by Carmen Nobel; Consumer Products

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

distribution centers with the goal of improving operational performance and ultimately increasing profits and wages and offering a better work environment. The answer from my heart is that I would like to help improve the working conditions of so many hardworking,... View Details

Keywords: by Julia Hanna; Retail

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

in authority who don’t like that. One joy of these series is that you can become deeply absorbed in the characters and their worlds and keep going for dozens of books—like one big War and Peace in many pieces. (This is almost like an HBS... View Details

Keywords: by Carmen Nobel; Information; Publishing

28 Oct 2019
Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

part of the joy of shopping at places like Marshalls or T.J.Maxx or the old Filene’s Basement is the idea of hunting for a bargain. That friction is designed to make you feel like you’ve conquered something, and we’re seeing companies... View Details

Keywords: by Jen McFarland Flint; Retail

21 May 2020
Research & Ideas

Fighting the COVID Blues: Advice from Business Research

contributing negatively to my own curiosity and theirs,” she says. “Usually, the chaos or mess is not as big or loud as I envisioned it would get. And the joy that comes out of the little mess is significantly higher than the small amount... View Details

Keywords: by Dina Gerdeman and Danielle Kost

19 May 2009
First Look

First Look: May 19, 2009

http://www.hbs.edu/research/pdf/09-128.pdf PublicationsExtreme Governance: An Analysis of Dual-Class Firms in the United States Authors:Paul A. Gompers, Joy Ishii, and Andrew Metrick Publication:Review of Financial Studies (forthcoming)... View Details

Keywords: Martha Lagace

2018
Article

Service Operations: What Have We Learned?

By: Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang

The purpose of this article is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the article provides a systematic literature review of operations... View Details

Keywords: Service Operations; Knowledge; Research

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12 Dec 2017
First Look

New Research and Ideas, December 12, 2017

Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie Zhang Abstract—The purpose of this article is to present exciting and innovative... View Details

Keywords: Sean Silverthorne

14 May 2008
Research & Ideas

Getting Down to the Business of Creativity

Happiness is not in the mere possession of money; it lies in the joy of achievement, in the thrill of creative effort.—Franklin Delano Roosevelt, Inauguration Day, 1933 Creativity, a quality more traditionally associated with artistic... View Details

Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation

12 Jul 2020
Book

The Harvard Business School Faculty Summer Reader 2020

authority who don’t like that. One joy of these series is that you can become deeply absorbed in the characters and their worlds and keep going for dozens of books—like one big War and Peace in many pieces. (This is almost like an HBS... View Details

Keywords: by Staff

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