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- All HBS Web
(468)
- News (119)
- Research (238)
- Multimedia (1)
- Faculty Publications (149)
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- 1992
- Book
Corporate Culture and Performance
By: J. P. Kotter and J. L. Heskett
Kotter, J. P., and J. L. Heskett. Corporate Culture and Performance. New York: Free Press, 1992.
- October 1990 (Revised September 1993)
- Case
Changing the Culture at British Airways
By: John P. Kotter
In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981... View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Problems and Challenges; Customer Relationship Management; Corporate Strategy; Privatization; Air Transportation Industry; United Kingdom
Kotter, John P. "Changing the Culture at British Airways." Harvard Business School Case 491-009, October 1990. (Revised September 1993.)
- November 2012
- Article
Accelerate!
By: John P. Kotter
Kotter, John P. "Accelerate!" Harvard Business Review 90, no. 11 (November 2012): 45–58.
- 17 Feb 2010
- First Look
First Look: Feb. 17
Working PapersThe Evolution of Science-Based Business: Innovating How We Innovate Author:Gary P. Pisano An abstract in unavailable at this time. Download the paper: http://www.hbs.edu/research/pdf/10-062.pdf PublicationsTargeted... View Details
Keywords: Martha Lagace
- 2008
- Book
A Sense of Urgency
By: John P. Kotter
Kotter, John P. A Sense of Urgency. Harvard Business Press, 2008.
- January 1981
- Case
Mary Kay Cosmetics, Inc.
By: John P. Kotter
Introduces the student to Mary Kay Cosmetics, Inc., its business, its strategy, and its organization. Provides the necessary background for understanding the contributions of Mary Kay Ash, the company's founder and chairman. View Details
Kotter, John P. "Mary Kay Cosmetics, Inc." Harvard Business School Case 481-126, January 1981.
- 02 Apr 2001
- Research & Ideas
What Makes a Good Leader?
competitors would be all over them, and employees would be jumping ship. But even if you can't be absolutely open with everyone, leaders have to confront their companies' problems and, of course, share them with top management." John... View Details
Keywords: by Deborah Blagg & Susan Young
- 17 Aug 2020
- Research & Ideas
What the Stockdale Paradox Tells Us About Crisis Leadership
they see glimmers of light, and this ultimately sustains them.” How does mechanisms of survival work? Why do so many wisdom traditions converge on this basic paradox? The discipline of survival psychology—the study of how people react in disasters—may hold a clue.... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- May 2007
- Article
Managing Your Boss
By: John J. Gabarro and John P. Kotter
The best way to make a major impact in your organization? Forge a strong relationship with your boss. You'll get the support and resources you need to put your great ideas into action. But "managing up" isn't easy. For example, if you're reporting to a new CEO, you... View Details
Gabarro, John J., and John P. Kotter. "Managing Your Boss." Managing Up, 2nd Edition (HBR Article Collection). Harvard Business Review 85, no. 5 (May 2007).
- 03 May 2011
- First Look
First Look: May 3
authors provide a checklist that managers can use on a daily basis to monitor their progress-enhancing behaviors. Read the article: http://hbr.org/2011/05/the-power-of-small-wins/ar/1 The Best Way to Name Your Product 2.0 Authors:Marco Bertini, View Details
Keywords: Sean Silverthorne
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 16 Apr 2013
- First Look
First Look: April 16
Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine... View Details
Keywords: Sean Silverthorne
- 2002
- Book
The Heart of Change
By: John P. Kotter and Dan S. Cohen
Keywords: Change
Kotter, John P., and Dan S. Cohen. The Heart of Change. Boston, MA: Harvard Business School Press, 2002.
- March–April 1979
- Article
Choosing Strategies for Change
By: Leonard A. Schlesinger and John P. Kotter
"From the frying pan into the fire," "let sleeping dogs lie," and "you can't teach an old dog new tricks" are all well-known sayings born of the fear of change. When people are threatened with change in organizations, similar maxims about certain people and departments... View Details
Schlesinger, Leonard A., and John P. Kotter. "Choosing Strategies for Change." Harvard Business Review 57, no. 2 (March–April 1979).
- 1985
- Book
Power and Influence: Beyond Formal Authority
By: J. P. Kotter
Keywords: Power and Influence
Kotter, J. P. Power and Influence: Beyond Formal Authority. New York: Free Press, 1985.
- 05 Jul 2006
- What Do You Think?
How Important Is “Executive Intelligence” for Leaders?
concluded in his classic study, Good to Great, that among the most important attributes of leaders, people who John Kotter maintains achieve "extremely useful change," was the right mix of humility... View Details
Keywords: by James Heskett
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
Health Care Policy at HMS; and Joseph P. Newhouse, John D. MacArthur Professor of Health Policy and Management at Harvard University. The key findings from the conference and survey are detailed in the... View Details
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
and the normative orientation of medical professionals. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54600 Summer 2018 California Management Review CSR Needs CPR: Corporate Sustainability and Politics By: Lyon, Thomas, Magali A. Delmas, View Details
Keywords: Dina Gerdeman
- 01 Mar 2021
- What Do You Think?
What Does Remote Work Mean for Middle Managers?
information, creating surprises for top management. That claim was part of the defense used by top management in the Wells Fargo customer fraud scandal. Even academics are loath to probe middle management. A 1993 study about middle management by Jack Gabarro and View Details
Keywords: by James Heskett
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
cannot surface: Abjuring rigorous debate about its merits, a youthful president John F. Kennedy essentially rubber-stamped a 1961 plan to invade Cuba at the Bay of Pigs, resulting in one of the biggest U.S. foreign policy fiascoes in... View Details
Keywords: by Garry Emmons