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  • All HBS Web  (468)
    • News  (119)
    • Research  (238)
    • Multimedia  (1)
  • Faculty Publications  (149)

Show Results For

  • All HBS Web  (468)
    • News  (119)
    • Research  (238)
    • Multimedia  (1)
  • Faculty Publications  (149)
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  • 1992
  • Book

Corporate Culture and Performance

By: J. P. Kotter and J. L. Heskett
Keywords: Organizational Culture; Performance
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Kotter, J. P., and J. L. Heskett. Corporate Culture and Performance. New York: Free Press, 1992.
  • October 1990 (Revised September 1993)
  • Case

Changing the Culture at British Airways

By: John P. Kotter
In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981... View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Problems and Challenges; Customer Relationship Management; Corporate Strategy; Privatization; Air Transportation Industry; United Kingdom
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Kotter, John P. "Changing the Culture at British Airways." Harvard Business School Case 491-009, October 1990. (Revised September 1993.)
  • November 2012
  • Article

Accelerate!

By: John P. Kotter
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Kotter, John P. "Accelerate!" Harvard Business Review 90, no. 11 (November 2012): 45–58.
  • 17 Feb 2010
  • First Look

First Look: Feb. 17

  Working PapersThe Evolution of Science-Based Business: Innovating How We Innovate Author:Gary P. Pisano An abstract in unavailable at this time. Download the paper: http://www.hbs.edu/research/pdf/10-062.pdf   PublicationsTargeted... View Details
Keywords: Martha Lagace
  • 2008
  • Book

A Sense of Urgency

By: John P. Kotter
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Kotter, John P. A Sense of Urgency. Harvard Business Press, 2008.
  • January 1981
  • Case

Mary Kay Cosmetics, Inc.

By: John P. Kotter
Introduces the student to Mary Kay Cosmetics, Inc., its business, its strategy, and its organization. Provides the necessary background for understanding the contributions of Mary Kay Ash, the company's founder and chairman. View Details
Keywords: Management Teams; Business Strategy; Organizations; Beauty and Cosmetics Industry
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Kotter, John P. "Mary Kay Cosmetics, Inc." Harvard Business School Case 481-126, January 1981.
  • 02 Apr 2001
  • Research & Ideas

What Makes a Good Leader?

competitors would be all over them, and employees would be jumping ship. But even if you can't be absolutely open with everyone, leaders have to confront their companies' problems and, of course, share them with top management." John... View Details
Keywords: by Deborah Blagg & Susan Young
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

they see glimmers of light, and this ultimately sustains them.” How does mechanisms of survival work? Why do so many wisdom traditions converge on this basic paradox? The discipline of survival psychology—the study of how people react in disasters—may hold a clue.... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • May 2007
  • Article

Managing Your Boss

By: John J. Gabarro and John P. Kotter
The best way to make a major impact in your organization? Forge a strong relationship with your boss. You'll get the support and resources you need to put your great ideas into action. But "managing up" isn't easy. For example, if you're reporting to a new CEO, you... View Details
Keywords: Organizations; Relationships; Value; Behavior; Communication; Decisions
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Gabarro, John J., and John P. Kotter. "Managing Your Boss." Managing Up, 2nd Edition (HBR Article Collection). Harvard Business Review 85, no. 5 (May 2007).
  • 03 May 2011
  • First Look

First Look: May 3

authors provide a checklist that managers can use on a daily basis to monitor their progress-enhancing behaviors. Read the article: http://hbr.org/2011/05/the-power-of-small-wins/ar/1 The Best Way to Name Your Product 2.0 Authors:Marco Bertini, View Details
Keywords: Sean Silverthorne
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 16 Apr 2013
  • First Look

First Look: April 16

Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine... View Details
Keywords: Sean Silverthorne
  • 2002
  • Book

The Heart of Change

By: John P. Kotter and Dan S. Cohen
Keywords: Change
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Kotter, John P., and Dan S. Cohen. The Heart of Change. Boston, MA: Harvard Business School Press, 2002.
  • March–April 1979
  • Article

Choosing Strategies for Change

By: Leonard A. Schlesinger and John P. Kotter
"From the frying pan into the fire," "let sleeping dogs lie," and "you can't teach an old dog new tricks" are all well-known sayings born of the fear of change. When people are threatened with change in organizations, similar maxims about certain people and departments... View Details
Keywords: Organizational Change and Adaptation; Strategy; Change Management
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Schlesinger, Leonard A., and John P. Kotter. "Choosing Strategies for Change." Harvard Business Review 57, no. 2 (March–April 1979).
  • 1985
  • Book

Power and Influence: Beyond Formal Authority

By: J. P. Kotter
Keywords: Power and Influence
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Kotter, J. P. Power and Influence: Beyond Formal Authority. New York: Free Press, 1985.
  • 05 Jul 2006
  • What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

concluded in his classic study, Good to Great, that among the most important attributes of leaders, people who John Kotter maintains achieve "extremely useful change," was the right mix of humility... View Details
Keywords: by James Heskett
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

Health Care Policy at HMS; and Joseph P. Newhouse, John D. MacArthur Professor of Health Policy and Management at Harvard University. The key findings from the conference and survey are detailed in the... View Details
Keywords: by Carmen Nobel; Health
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

and the normative orientation of medical professionals. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54600 Summer 2018 California Management Review CSR Needs CPR: Corporate Sustainability and Politics By: Lyon, Thomas, Magali A. Delmas, View Details
Keywords: Dina Gerdeman
  • 01 Mar 2021
  • What Do You Think?

What Does Remote Work Mean for Middle Managers?

information, creating surprises for top management. That claim was part of the defense used by top management in the Wells Fargo customer fraud scandal. Even academics are loath to probe middle management. A 1993 study about middle management by Jack Gabarro and View Details
Keywords: by James Heskett
  • 01 Oct 2007
  • Research & Ideas

Encouraging Dissent in Decision-Making

cannot surface: Abjuring rigorous debate about its merits, a youthful president John F. Kennedy essentially rubber-stamped a 1961 plan to invade Cuba at the Bay of Pigs, resulting in one of the biggest U.S. foreign policy fiascoes in... View Details
Keywords: by Garry Emmons
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