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  • All HBS Web  (162)
    • News  (40)
    • Research  (107)
  • Faculty Publications  (24)

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  • All HBS Web  (162)
    • News  (40)
    • Research  (107)
  • Faculty Publications  (24)
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  • 09 Jun 2003
  • Research & Ideas

Incentives and Operational Excellence

Whether you're running a major medical supply company or a hole-in-the-wall video store, chances are you know how common operational problems are. If you are the medical supplier, for instance, you probably deal with a hospital group that... View Details
Keywords: by Martha Lagace
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

discover a gap between what the supply chain is providing and what the patient needs, they usually don't have the authority or knowledge to go back to those supply departments and fix the problem; a higher-level person needs to be... View Details
Keywords: by Paul Guttry
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

the value chain framework to define the set of activities through which products and services are created and delivered to customers.6 Once activities are defined, it is then possible to analyze the economics at each step in the View Details
Keywords: by Lynda M. Applegate
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

https://cb.hbsp.harvard.edu/cbmp/product/815086-PDF-ENG Harvard Business School Case 315-018 MedCath Corporation (C) MedCath is a horizontally integrated chain of heart hospitals that partners with local... View Details
Keywords: Sean Silverthorne
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

Herzlinger: I've had it. [Laughs.] Just had it! You know, I did my doctoral thesis really by accident in a hospital. That was in 1971, 36 years ago. And at the time, I was astonished at how mismanaged that hospital was and how the most... View Details
Keywords: by Sean Silverthorne; Health
  • 23 Sep 2014
  • First Look

First Look: September 23

714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To... View Details
Keywords: Sean Silverthorne
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

used as a platform for discussing sources of value and risks associated with distressed investing. Purchase this case:https://hbsp.harvard.edu/product/219018-PDF-ENG Harvard Business School 218-039 "Capital Allocation at HCA In early 2017, HCA Holdings, an View Details
Keywords: Dina Gerdeman
  • 25 May 2016
  • Research & Ideas

How Consumers and Businesses are Reshaping Public Health

disaster that killed over 1,000 factory workers in Bangladesh in 2013 highlighted to Western consumers the challenging conditions faced by the workers who made their clothes. Consumer pressure on Western retailers worked its way back up the supply View Details
Keywords: by John A. Quelch; Health
  • 11 Feb 2014
  • First Look

First Look: February 11

which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of operational failures and what hospitals can do to reduce their occurrence. To... View Details
Keywords: Sean Silverthorne
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

doctors and hospitals to remove the cartel and guild aspects of medicine and put more of the purse strings directly into the consumers' hands " Addressing incentives, Tom Dolembo suggested that "We should pay doctors well who... View Details
Keywords: by Jim Heskett; Health
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

important determinant of delegation and the provision of incentives. Using a sample of convenience store chains, we show that market-type dispersion is related to the degree of franchising at the chain level as well as the probability of... View Details
Keywords: Martha Lagace
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

not only experience project-level success with the implementation of new work practices, but also organizational-level success as indicated by overall measures of performance. We tested our hypothesis in a longitudinal study of 23 View Details
Keywords: Martha Lagace
  • 20 Apr 2010
  • First Look

First Look: April 20

generated in the rubber chain, it was mostly appropriated by foreigners. This view is in tune with the global commodity chain approach that argues that manufacturing/core economies absorb the bulk of surplus generated in the commodity... View Details
Keywords: Martha Lagace
  • 26 Jul 2016
  • First Look

July 26, 2016

organizing care around medical conditions, not simply around hospitals and doctors. We need to do more team-based medicine and to better integrate specialty care with primary care. We need to be doing a better job measuring health... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2013
  • First Look

First Look: September 17

to Operational Failures in Hospitals By: Tucker, Anita L., W. Scott Heisler, and Laura D. Janisse Abstract—The performance gap between hospital spending and outcomes is indicative of inefficient care... View Details
Keywords: Sean Silverthorne
  • 29 Jul 2008
  • First Look

First Look: July 29, 2008

situation facing Gary Gottlieb, president of Brigham and Women's Hospital (BWH), prior to the opening of BWH's integrated cardiovascular center. This case allows students to develop an appreciation of the strategic, financial,... View Details
Keywords: Martha Lagace
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

and the less energy you’re going to have to discover violations” “This study brought together Maria’s interest in how scheduling affects workers’ behavior and how that affects quality or productivity, and my interest in studying the effectiveness of inspections of... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • 23 Jan 2020
  • Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

Hospitals Group, one of Asia's premier health care organizations, had come to rival the best health care organizations on the globe. Apollo offered advanced medical procedures, such as cardiac surgery using the beating heart technique, at... View Details
Keywords: Martha Lagace
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