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  • All HBS Web  (162)
    • News  (40)
    • Research  (107)
  • Faculty Publications  (24)

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  • All HBS Web  (162)
    • News  (40)
    • Research  (107)
  • Faculty Publications  (24)
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  • 09 Jun 2003
  • Research & Ideas

Incentives and Operational Excellence

Whether you're running a major medical supply company or a hole-in-the-wall video store, chances are you know how common operational problems are. If you are the medical supplier, for instance, you probably deal with a hospital group that... View Details
Keywords: by Martha Lagace
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

doctors and hospitals to remove the cartel and guild aspects of medicine and put more of the purse strings directly into the consumers' hands " Addressing incentives, Tom Dolembo suggested that "We should pay doctors well who... View Details
Keywords: by Jim Heskett; Health
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

discover a gap between what the supply chain is providing and what the patient needs, they usually don't have the authority or knowledge to go back to those supply departments and fix the problem; a higher-level person needs to be... View Details
Keywords: by Paul Guttry
  • 17 Sep 2013
  • First Look

First Look: September 17

to Operational Failures in Hospitals By: Tucker, Anita L., W. Scott Heisler, and Laura D. Janisse Abstract—The performance gap between hospital spending and outcomes is indicative of inefficient care... View Details
Keywords: Sean Silverthorne
  • 04 Oct 2016
  • First Look

October 4, 2016

income. By the end of the revolution in 2014, Hassab Labs was among the top five chains in the country. In October 2014, Seha partially exited Hassab Labs in a sale to an African conglomerate, SAHAM Group. At the same time, Azab learned... View Details
  • 28 Jun 2016
  • First Look

June 28, 2016

supports our model’s underlying mechanisms. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49868 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

https://cb.hbsp.harvard.edu/cbmp/product/815086-PDF-ENG Harvard Business School Case 315-018 MedCath Corporation (C) MedCath is a horizontally integrated chain of heart hospitals that partners with local... View Details
Keywords: Sean Silverthorne
  • 23 Sep 2014
  • First Look

First Look: September 23

714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To... View Details
Keywords: Sean Silverthorne
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

ecosystems, hierarchy is an architectural property that refers to the degree to which transactions proceed in a single direction, from "upstream" to "downstream." It is often assumed that a unidirectional flow of goods in a value View Details
Keywords: Sean Silverthorne
  • 23 Jan 2020
  • Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

while the sustainable supply chain network is being set up. Measurement. The last step is setting up a performance measurement system, such as the Balanced Scorecard, to track progress and keep all of the players accountable. Other areas... View Details
Keywords: by Michael Blanding
  • 15 Sep 2009
  • First Look

First Look: September 15

competence—expertise in technology—and its skilled people to accomplish what government and relief agencies could not: an information system and supply chain that tracked and managed the flow of relief supplies. Its efforts were crucial... View Details
Keywords: Martha Lagace
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

dimension. In Colombia, President Cesar Gaviría's so-called "revolcón"—his plan of economic modernization and structural adjustment, implemented in the early 1990s—exerted a significant impact on the health sector. Budgetary cutbacks forced View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 06 Nov 2012
  • First Look

First Look: November 6

organizations in 20 countries, they and their interview team assessed how well manufacturers, schools, and hospitals adhere to three management basics: targets, incentives, and monitoring. They found that huge numbers of companies follow... View Details
Keywords: Sean Silverthorne
  • 15 Mar 2011
  • First Look

First Look: March 15

activities. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/511098-PDF-ENG Development and Promotion at North Atlantic Hospital Boris Groysberg, Lisa Leffert, Kerry Herman, and Libby WilliamsHarvard Business School Case 411-018... View Details
Keywords: Sean Silverthorne
  • 11 Feb 2014
  • First Look

First Look: February 11

which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of operational failures and what hospitals can do to reduce their occurrence. To... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509050 Shareholder Activists at Friendly Ice Cream (A1) Harvard Business School Case 109-013 Two activist investors, one a founder and one a hedge fund manager, seek to improve board oversight at a View Details
Keywords: Martha Lagace
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

the value chain framework to define the set of activities through which products and services are created and delivered to customers.6 Once activities are defined, it is then possible to analyze the economics at each step in the View Details
Keywords: by Lynda M. Applegate
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

Can companies bet that a reunion would last? Purchase this case:https://hbsp.harvard.edu/product/717035-PDF-ENG Harvard Business School Case 518-056 Amazon Buys Whole Foods The June 2017 news that e-commerce giant Amazon was paying $13.7 billion for organic supermarket... View Details
Keywords: Dina Gerdeman
  • 13 Dec 2006
  • Research & Ideas

Improving Public Health for the Poor

models? A: I am writing a case on Farmacias Similares, a pharmacy chain in Mexico aimed at the low-income sector. Any medicine on its shelf is at least 30 percent cheaper than in traditional drugstores. It also has a medical clinic next... View Details
Keywords: by Martha Lagace; Health
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