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- Faculty Publications (24)
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- All HBS Web (157)
- Faculty Publications (24)
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
producers who supply the industry. Equally hit are supply chain partners who move goods across the country. "It’s going to take some time to retool operating models to be able to succeed in this new environment.” Coming into 2020,... View Details
- 27 Sep 2011
- First Look
First Look: September 27
learning in the context of outsourced radiological services, where individual doctors at an outsourcing firm complete radiological reads for hospital customers. We examine more than 2.7 million cases for 1,431 customers read by 97... View Details
Keywords: Sean Silverthorne
- Web
Winners & Runners-Up | New Venture Competition
Social Enterprise Track, 2013 Bluelight John Ikeda, HKS Manoah Koletty, HKS Mustafa Khalifeh Social Enterprise Track Winner Innovative consumer finance for the base of the pyramid. WAVE Hospitality Academy Misan Rewane, HBS Karan Chopra,... View Details
- Web
Advisory Board - Entrepreneurship
research. Mr. Burgstone also serves as Faculty Chair and Adjunct Professor of the Center for Entrepreneurship and Technology at the University of California, Berkeley. Earlier in his career he was co-founder and CEO of SupplierMarket, a leading internet supply View Details
- 02 Oct 2012
- First Look
First Look: October 2
Evidence from a Field Experiment Authors: Kevin Boudreau, Tom Brady, Ina Ganguli, Patrick Gaule, Eva Guinan, Karim Lakhani, and Tony Hollenberg Abstract We present the results of a field experiment conducted within the Harvard Medical School system of View Details
Keywords: Sean Silverthorne
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Dietz, who didn’t realize that children saw the company’s MRI scanners as cold, scary chambers of misery until he visited a hospital and saw for himself. The machines created enough fear and tears that many kids needed to be sedated. The... View Details
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
after lackluster business performance for a number of years, we knew we needed to do things differently, we needed to take some bold action. So I'd say that was really the turning point from a cultural perspective, not just within the company, but with our... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management tool available to everyone to... View Details
- 25 Oct 2010
- HBS Case
Tesco’s Stumble into the US Market
Tesco PLC is the third-largest retailer in the world, just behind Wal-Mart and Carrefour. But that didn't make the UK-based chain immune from many costly mistakes as it entered the US market in 2006. For example, it opened some of its... View Details
- 01 Mar 2024
- News
On the Radar
Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,... View Details
- Web
Industry Information - Alumni
recruitment and job seeking opportunities for professionals in the biotechnology and pharmaceutical industries. + – Hospitality Hospitality - General SmartBriefs – Travel Newsletter digest of View Details
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Edmondson : Received the IOC Vision of Excellence in Leadership Award from the Institute of Coaching at McLean Hospital in 2021. Amy C. Edmondson : Winner of the Joseph E. McGrath Award for Lifetime Achievement in the Study of Groups from... View Details
- Web
Judges - Alumni
a Rock Ventures Fellow. Industry Business Products and Services (B2B), Technology Verticals Artificial Intelligence & Machine Learning, CloudTech & DevOps, Cybersecurity, Supply Chain Tech, Virtual Reality, Saas, Robotics and Drones,... View Details
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
with the Linux Foundation’s Core Infrastructure Initiative (CII). The Census II analysis and report represent important steps toward understanding and addressing structural and security complexities in the modern day supply chain where... View Details
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
see a ‘pandemic’ of bankruptcy filings in the near future,” Gilson says. “The pandemic analogy is particularly apt, in that if the number of new filings is sufficiently high, the bankruptcy courts, like hospitals treating COVID-19... View Details
- Web
2024 Reunion Presentations - Alumni
commissioning a study and engaging with its results to inform strategic decision making. Trade, Logistics, and Geopolitics: New Realities for Supply Chains Professor Willy Shih No additional materials available + More Info – Less Info... View Details
- 12 May 2015
- News
A Flash of Insight
When American Airlines Flight 11 struck the North Tower of the World Trade Center on the bright, sunny morning of September 11, 2001, it set off a chain of dark events that would kill 3,000 people and change forever the way many Americans... View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
brilliant, effective innovators have forced sluggish U.S. industries to become more productive. Sam Walton’s exquisitely detailed supply chain management, coupled with his daring decision to locate Wal-Marts in rural areas, kick-started... View Details
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
discover a gap between what the supply chain is providing and what the patient needs, they usually don't have the authority or knowledge to go back to those supply departments and fix the problem; a higher-level person needs to be... View Details
Keywords: by Paul Guttry