Interpersonal Trust - Publications - Faculty & Research

07 Jun 2023
Blog Post

My One Case: MBA Class of 2023 Looks Back

motivations? How do you incentivize your employees? How do you work with others to create change? I came to HBS thinking that I would learn all the hard skills such as accounting and finance—which I did—but I also realized that a lot of the value from my time at HBS... View Details

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Technology & Innovation - Faculty & Research

advertising. Maintaining user trust and platform simplicity was becoming increasingly complex in the fiercely competitive AI search market. Additionally, high execution velocity and expanding into enterprise markets required significant... View Details

16 Mar 2015
Research & Ideas

Advice on Advice

are often most guilty of doing this, in some cases because they actually feel competitive when receiving advice from experts—which may lead them to dismiss the advice those experts are giving. "Powerful people often say to themselves, 'I have to be in this... View Details

Keywords: by Dina Gerdeman

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

usually undisclosed, although they are typically well known within the organization. Innocent bystanders become collateral damage. The lack of disclosure corrodes institutional trust from within. Thus, when McDonald’s CEO was fired, an... View Details

Keywords: by Regina Herzlinger

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Leadership - Faculty & Research

Perplexity scaled, critical strategic crossroads loomed ahead. The company faced tough choices in preserving its ad-free, user-centric approach versus exploring new monetization strategies, such as advertising. Maintaining user trust and... View Details

2011
Book

The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work

By: Teresa M. Amabile and Steve J. Kramer

The most effective managers have the ability to build a cadre of employees who have great inner work lives-consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine... View Details

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Topics - HBS Working Knowledge

Insurance (10) Integrated Corporate Reporting (9) Integration (9) Intellectual Property (58) Interactive Communication (6) Interdisciplinary Studies (1) Interest Rates (1) Interests (1) International Accounting (1) International Finance (4) International Relations (9)... View Details

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Profiles - MBA

an authentic desire to build the world they want to live in. ” Tech areas of interest: AI/ML, Design, Human Computer Interaction, Sustainability, Privacy, Security & Trust Formative experience at the intersection of technology and... View Details

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

Maybe it goes without saying that the past two years have been stressful for employees. But new research suggests managers should say it anyway. That’s because verbally acknowledging someone else’s feelings, especially negative ones, can help establish View Details

Keywords: by Pamela Reynolds

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Pre-Class Arrival - Christensen Center for Teaching & Learning

Assessment & Feedback Sample Class A case discussion class is not merely an intellectual exercise, but also an emotional and interpersonal experience that requires trust and collaboration. To develop and... View Details

01 Oct 2021
News

Fueling the Faculty Pipeline

“full trust in the School’s administration,” and understands the importance of flexible funding to HBS’s ability to fulfill its mission. The School’s response to COVID-19—creating hybrid classrooms, offering additional financial aid, and... View Details

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

kinds of questions designed to elicit useful information. At the same time, according to Schein, the mere act of asking, if done sincerely, requires that the questioner make himself temporarily vulnerable to the person being questioned. This in turn, builds View Details

Keywords: by James Heskett

May 2011
Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer

What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details

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14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

commitment, and trust in the long term. What do employers need to get right with their return-to-work policies? 1. Make sure your policy has legitimacy. Take a close look at what employees were able to do during the pandemic. Many... View Details

Keywords: by Kristen Senz

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Curriculum - Business & Environment

Key concepts: Business and Society, Business Ethics, Corporate Social Responsibility, Entrepreneurship, Leadership Patagonia's change of ownership from a privately held company to a perpetual purpose trust and 501(c)(4) nonprofit in order... View Details

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

protection, and a trust fund to enhance whooping crane habitats elsewhere. Working solo or jointly at the drawing board, negotiators sometimes can discover hidden sources of value and then craft agreements to unlock that value and... View Details

Keywords: by Martha Lagace

17 Oct 2018
Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

basketball fan and a sociologist, began looking at the NBA several years ago as an ideal field in which to study the insidious effects of discrimination. “Racial bias is really hard to measure,” Zhang says. In most business scenarios View Details

Keywords: by Michael Blanding; Sports

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2022 Reunion Presentations - Alumni

will show how deep-purpose companies energize their enterprise by inspiring employees and fostering greater loyalty and trust with customers and partners. Purpose is also a compass with which these firms effectively navigate the... View Details

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Power and Influence for Positive Impact | HBS Online

Trust and Exercising Influence Understand how to earn people’s trust so that you can uncover and respond to what they value and apply a repertoire of behaviors for leveraging influence in relationships.... View Details

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Attract additional Black talent to all parts of the HBS community. - Advancing Racial Equity

will engage in these discussions, which will develop and build upon the interpersonal skills mentioned in section 2, and we will identify appropriate facilitators from outside or within our community to support these discussions as... View Details

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