Filter Results:
(95)
Show Results For
- All HBS Web (153)
- Faculty Publications (9)
Show Results For
- All HBS Web (153)
- Faculty Publications (9)
Sort by
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
- 31 Jan 2018
- Research & Ideas
American Idle: Workers Spend Too Much Time Waiting for Something to Do
Brodsky. “With idle time, the organization is often hurt by it, and it’s not enjoyable for employees either.” Involuntary idle time can have a variety of causes, including built-in excess capacity, in which a company intentionally... View Details
Keywords: by Michael Blanding
- 29 Nov 2017
- Research & Ideas
How to Succeed in Business (According to a 15th Century Trade Merchant)
education inadequate, ill-organised, arbitrary and useless,” he wrote in the book’s opening pages. “...[I]t pained me that this useful and necessary activity [trade] had fallen... View Details
Keywords: by Julia Hanna
- 03 Jan 2017
- First Look
January 3, 2017
regulate the industry. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52032 Populism and the Return of the 'Paranoid Style': Some Evidence and a Simple Model of Demand for Incompetence as... View Details
Keywords: Carmen Nobel
- 20 Dec 2016
- First Look
December 20, 2016
group behavior or evolutionary processes and can uniquely reveal non-linear dynamics and emergence—the process whereby local interactions aggregate into often surprising collective phenomena, such as spatial... View Details
Keywords: Carmen Nobel
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
learned that its 20 percent interest rate was higher than average and that the card didn’t provide travel insurance. [div class=infogram-embed data-id=_/prRmhGSXiSbMwOabP4CL][/div] After qualified customers View Details
Keywords: by Danielle Kost
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
If the driver has an accident during this between-ride time, both the TNC and the driver’s personal insurance carrier would typically deny the claim. “In fact,” Edelman writes,... View Details
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
Platform, a cloud-based infrastructure that supports the secure collection of information related to health and lifestyle, allowing hospitals and care providers to integrate... View Details
- September 2007 (Revised April 2009)
- Case
Norway Sells Wal-Mart
By: Robert C. Pozen and Aldo Sesia
In June 2006, Norway's Pension Fund decided to divest its position in Wal-Mart Stores, Inc. after an investigation by the Fund's Ethics Council. According to a spokesperson of Norway's Finance Ministry, "The recommendation to exclude Wal-Mart cites serious and... View Details
Keywords: Decisions; Ethics; Insurance; Investment Activism; Investment Funds; Government and Politics; Rights; Problems and Challenges; Labor and Management Relations; Power and Influence; Retail Industry; Norway
Pozen, Robert C., and Aldo Sesia. "Norway Sells Wal-Mart." Harvard Business School Case 308-019, September 2007. (Revised April 2009.)
- 18 Aug 2014
- Research & Ideas
Have a Better Idea To Improve Health Care?
qualify, innovations must be deployed actively in at least one setting, and applicants must be able to show credible evidence that the idea is valuable. Otherwise, the sky's the limit. "I really want to... View Details
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
insurance reform, payment reform, and reform of our delivery system. For me, these are three separate but related conversations, clearly not independent of each other. Most of... View Details
- 27 Oct 2009
- First Look
First Look: October 27
and affiliated physicians. Over the last two decades, through a combination of active legal defense and medical error prevention, the RMF has successfully controlled the... View Details
Keywords: Martha Lagace
- 15 May 2013
- Research & Ideas
From McRibs to Maseratis: The Power of Scarcity Marketing
Canadian culture, all Canadian measurements are in hockey rink units, or HRUs.) Social media activity was intense, and consumers even organized Double Down "Bro Downs" where men competed to see who... View Details
Keywords: Re: Michael I. Norton
- 23 Jul 2013
- First Look
First Look: July 23
profitable, loyal customers into high maintenance customers whose value stemming from their frequent purchasing is eroded by their increasing cost-to-serve. The case advocates a deeper appreciation of the two-way, reciprocating nature of customer View Details
Keywords: Anna Secino
- 07 Dec 2010
- First Look
First Look: Dec. 7
marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for... View Details
Keywords: Sean Silverthorne
- 31 Jan 2012
- First Look
First Look: Jan. 31
colleagues to refocus radically on truly modern phenomena, on anticipating the future, and on altering our theorizing and methods accordingly, or we will never catch up. Marketing Complex Financial Products... View Details
Keywords: Sean Silverthorne & Carmen Nobel
- 03 Mar 2008
- First Look
First Look: March 4, 2008
the model, we find that (i) the supply of long- relative to short-term bonds is positively related to the term spread, (ii) supply predicts positively long-term bonds' excess returns even after controlling for the term spread View Details
Keywords: Martha Lagace
- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
the editor-in-chief of Harvard Business School Working Knowledge. [Image: andresr] Related Reading Many Small-Business Employees May Be Close to Losing Health Insurance How to Help Small Businesses Survive... View Details
- 21 May 2013
- First Look
First Look: May 21
http://hbr.org/product/keeping-up-with-the-quants-your-guide-to-understan/an/11177-HBK-ENG 2006 Strategic Management Journal Location Strategies for Agglomeration Economies By: Alcácer, Juan, and Wilbur Chung Abstract—Geographically... View Details
Keywords: Sean Silverthorne
- 24 Sep 2013
- First Look
First Look: September 24
corporate bonds. Insurance companies have capital requirements tied to the credit ratings of their investments. Conditional on ratings, insurance portfolios are systematically biased toward higher yield,... View Details
Keywords: Sean Silverthorne