IKEA - Publications - Faculty & Research

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details

Keywords: by Jim Aisner; Retail

02 Jan 2012
Research & Ideas

Most Popular Articles of 2011

customers to design their own shoes to IKEA asking customers to assemble their own furniture. In this paper researchers Michael I. Norton (Harvard Business School), Daniel Mochon (University of California at San Diego), and Dan Ariely... View Details

Keywords: by Staff

24 Sep 2014
Op-Ed

The Climate Needs Aggressive CEO Leadership

climate policy. Henry Paulson, former CEO of Goldman Sachs and Treasury Secretary under President George H.W. Bush, recently argued in favor of a national policy that would put a price on carbon and stressed that our failure to do so represents "a very radical risk."... View Details

Keywords: by Michael Toffel & Auden Schendler; Energy; Utilities

21 Jul 2015
First Look

First Look: July 21, 2015

Case 515-033 Sustainability at IKEA Group By 2014, IKEA Group was the largest home furnishing company, with EUR28.5 billion of sales and a plan to reach EUR50 billion by 2020, mainly from emerging markets.... View Details

Keywords: Sean Silverthorne

31 May 2017
Sharpening Your Skills

10 Harvard Business School Research Stories That Will Make Your Mouth Water

Food used to be just sustenance, but now it's news. The president of the United States falls for McDonald's and KFC. In Portland, resentment is growing over white street vendors who sell ethnic foods. Ikea is starting a food incubator for... View Details

Keywords: by Sean Silverthorne; Food & Beverage

09 Jan 2018
First Look

First Look at New Research and Ideas, January 9, 2018

Another option was to deepen penetration within Seattle by recruiting caregivers with less experience and by broadening the range of services caregivers could provide, e.g., driving children to appointments. Purchase this... View Details

Keywords: Sean Silverthorne

08 Oct 2014
Research & Ideas

Who Is the Chief Sustainability Officer?

than biting off more than they can chew at once. And they should keep in mind that sustainability goals will change over time. Edelman says his approach is "evolutionary, not revolutionary." IKEA CSO Steve Howard says, "You... View Details

Keywords: by Dina Gerdeman; Manufacturing

08 Jun 2010
First Look

First Look: June 8

the way, this award-winning teacher and scholar draws on lessons from her research, her case studies on companies such as IKEA and Google, and her experiences in the classroom to weave stories of iconoclasm and nonconformity, of... View Details

Keywords: Martha Lagace

Publications