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Publications

Publications

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Show Results For

  • All HBS Web  (57)
    • News  (22)
    • Research  (33)
    • Multimedia  (5)
  • Faculty Publications  (12)

Show Results For

  • All HBS Web  (57)
    • News  (22)
    • Research  (33)
    • Multimedia  (5)
  • Faculty Publications  (12)
← Page 3 of 57 Results
  • 01 Oct 2001
  • News

Q&A: Orin Smith

A native of rural Chehalis, Washington, Orin C. Smith (MBA '67) was an EVP for Danzas, an international freight shipping company, when Starbucks CEO Howard Schultz approached him in 1990 to join the... View Details
Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade
  • 06 Dec 2021
  • News

Turning Point: Makeover

After HBS, I went to Starbucks where I loved the company and it showed. My work was featured in the press and Howard Schultz had me present to his board. Yet my male manager gave me a “meets expectations”... View Details
Keywords: entrepreneurship; leadership; purpose; Asian American; beauty industry; Miscellaneous Manufacturing; Manufacturing
  • 08 Sep 2011
  • What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

opposed to Microsoft where the technical people rule. In some respects, Apple's experience with Jobs has parallels with Starbucks' history with Howard Schultz, also a hands-on, detail-oriented leader who created the innovative concept of... View Details
Keywords: by James Heskett; Computer
  • 01 Dec 2022
  • News

Ink: Comfort in Discomfort

Points that Challenge Every Company, by Andrew Grove; Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time, by Howard Schultz and Dori Jones Yang; Double Your Money: Reflections on the... View Details
  • 29 Dec 2014
  • Research & Ideas

Most Popular Articles and Research Papers of 2014

case on the rebirth of Starbucks under Howard Schultz "distills 20 years of my thinking about the most important lessons of strategy, leadership, and managing in turbulence." The Manager in Red... View Details
  • 16 Sep 2014
  • First Look

First Look: September 16

Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how Schultz and his team saved Starbucks from near collapse,... View Details
Keywords: Sean Silverthorne
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

"having more richness to it than other relationships."' And Starbucks chairman and CEO Howard Schultz illustrated the importance of the partnership to Starbucks when he said: "We have to weigh... View Details
Keywords: by James Austin
  • 20 Apr 2016
  • Research & Ideas

When CEOs Become Activists

revised version to ensure it could not justify discrimination against gay and lesbian customers. But the results of a CEO climbing into the bully pulpit don’t always work out as intended. As Chatterji notes, “Starbucks CEO Howard View Details
Keywords: by Carmen Nobel; Technology; Publishing
  • 05 Feb 2009
  • Research & Ideas

In Praise of Marketing

among many consumers than any political party, trade union, church, or mosque. Indeed, Starbucks founder Howard Schultz sought to make his coffee shops the "third place" in our lives, after home... View Details
Keywords: by John Quelch; Advertising
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

century Britain; Henry Heinz and Marshall Field building strong brands and companies in the nascent food-processing and department store sectors; Esteé Lauder working in prestige cosmetics; Howard Schultz... View Details
Keywords: by Jim Aisner
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

in U.S. politics: CEOs are taking very public stands on thorny political issues that have nothing to do with their firms’ bottom lines. Business leaders like Tim Cook of Apple, Howard Schultz of Starbucks,... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2017
  • News

History’s Lessons

and 2020—will see other young men and women enter the political arena. I’m a longtime student of Howard Schultz and what he’s done at Starbucks. His leadership and how it is expanding the social and... View Details
Keywords: Abraham Lincoln; Ernest Shackelford; Rachel Carson
  • 01 Mar 2019
  • News

The One That Got Away

wants to open a chain of retail shops selling a commodity product you can get anywhere for 25 cents, but he will charge 2 dollars. Of course, you listen politely and then fall off your chair laughing when he leaves. [Starbucks founder] View Details
  • 04 Apr 2019
  • Cold Call Podcast

Can Mark Zuckerberg Rebuild Trust in Facebook?

he disappears for five days. Well, first of all, I've taught a lot. I wrote a book called Seven Lessons for Leading a Crisis. If you're a leader and you're in crisis, you go out right away. Instantly. Howard View Details
Keywords: Re: Liangzong Ma
  • 01 Dec 2012
  • News

From Where We Stand

that the limited presence of this kind of corporate leadership is one of the elements causing more stress and cynicism in our population. Business leaders who demonstrate long-term commitment and vision? How about Howard View Details
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