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- Faculty Publications (158)
Show Results For
- All HBS Web
(588)
- People (4)
- News (238)
- Research (257)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
- September 1984
- Teaching Note
Dunfey Hotels Corp., Teaching Note
By: Robert J. Dolan and Christopher H. Lovelock
Teaching Note for (9-581-114). View Details
- May 1999
- Teaching Note
Fitzpatrick Hotel Group Series TN
By: Paul A. Gompers
Teaching Note for (9-298-002), (9-298-003), and (9-298-004). View Details
Keywords: Republic of Ireland
- January 2002
- Teaching Note
Ritz-Carlton Hotel Company, The TN
By: Sandra J. Sucher
Teaching Note for (9-601-163). View Details
- May 2007
- Case
Westin Hotels and Resorts: Operations of a Lifestyle Experience
By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
- 28 Feb 2022
- News
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
- September 2016
- Teaching Note
Hotel Vertu: Financing the Venture in the Boutique Hotel Industry (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
Teaching Note for case 917-505. View Details
- February 2008
- Supplement
Choice Hotels International, 1995 (CW)
By: Bharat N. Anand
Spreadsheet Supplement for [795-165]. View Details
Keywords: United States
- 18 Sep 2013
- News
Online Hotel Reviews Increasingly Popular
- March 2006 (Revised April 2008)
- Teaching Note
GuestFirst Hotel (TN) (A) and (B)
By: Frances X. Frei and Dennis Campbell
Keywords: Accommodations Industry
- April 2004
- Teaching Note
The Arts Property and Hotel (TN)
By: Arthur I Segel
Teaching Note to (9-803-009). View Details
- January 1998 (Revised May 1999)
- Case
Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick
By: Paul A. Gompers and Catherine M. Conneely
Supplements the (A) case. View Details
Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick." Harvard Business School Case 298-004, January 1998. (Revised May 1999.)
- November 2017
- Supplement
Rakesh Sarna on Leading Taj Hotels
Palepu, Krishna G. "Rakesh Sarna on Leading Taj Hotels." Harvard Business School Multimedia/Video Supplement 118-702, November 2017.
- September 2016
- Supplement
Hotel Vertu: Financing the Venture in the Boutique Hotel Industry, Spreadsheet for Students (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- September 2016
- Supplement
Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Instructors (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- September 2016
- Supplement
Hotel Vertu: Financing the Venture in the Boutique Hotel Industry, Spreadsheet for Instructors (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- September 2016
- Supplement
Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Students (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
FangXiaNuo Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country's hottest travel spots during peak periods when hotel rooms often... View Details
- January 1998 (Revised May 1999)
- Case
Fitzpatrick Hotel Group (B1): Niall Carroll
By: Paul A. Gompers and Catherine M. Conneely
Supplements the (A) case. View Details
Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (B1): Niall Carroll." Harvard Business School Case 298-003, January 1998. (Revised May 1999.)
- March 2008
- Supplement
GuestFirst Hotel (A) and (B) (CW)
By: Frances X. Frei
Keywords: Accommodations Industry