Hotel - Publications - Faculty & Research

matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers.... View Details

Keywords: by Pamela Reynolds

September 2016
Teaching Note

Hotel Vertu: Financing the Venture in the Boutique Hotel Industry (Brief Case)

By: Howard H. Stevenson and Michael J. Roberts

Teaching Note for case 917-505. View Details

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February 2008
Supplement

Choice Hotels International, 1995 (CW)

By: Bharat N. Anand

Spreadsheet Supplement for [795-165]. View Details

Keywords: United States

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March 2006 (Revised April 2008)
Teaching Note

GuestFirst Hotel (TN) (A) and (B)

By: Frances X. Frei and Dennis Campbell

Keywords: Accommodations Industry

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April 2004
Teaching Note

The Arts Property and Hotel (TN)

By: Arthur I Segel

Teaching Note to (9-803-009). View Details

Keywords: Strategy; Investment; Agreements and Arrangements; Management; Accommodations Industry; Barcelona

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September 2016
Supplement

Hotel Vertu: Financing the Venture in the Boutique Hotel Industry, Spreadsheet for Students (Brief Case)

By: Howard H. Stevenson and Michael J. Roberts

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September 2016
Supplement

Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Instructors (Brief Case)

By: Howard H. Stevenson and Michael J. Roberts

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September 2016
Supplement

Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Students (Brief Case)

By: Howard H. Stevenson and Michael J. Roberts

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26 Feb 2018
Research & Ideas

The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels

FangXiaNuo Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country's hottest travel spots during peak periods when hotel rooms often... View Details

Keywords: by Dina Gerdeman; Travel

July 2013
Supplement

Lighting the Way at the Manor House Hotel

By: Samuel Gregory Hanson, Joel Heilprin and Charles Andersen

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January 1998 (Revised May 1999)
Case

Fitzpatrick Hotel Group (B1): Niall Carroll

By: Paul A. Gompers and Catherine M. Conneely

Supplements the (A) case. View Details

Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland

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March 2008
Supplement

GuestFirst Hotel (A) and (B) (CW)

By: Frances X. Frei

Keywords: Accommodations Industry

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July 2013 (Revised June 2015)
Case

Lighting the Way at the Manor House Hotel

By: Samuel G. Hanson, Joel Heilprin and Charles Andersen

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November 2001 (Revised October 2017)
Supplement

GuestFirst Hotel (B): Taking Advantage of Panel Data

By: Frances X. Frei and Dennis Campbell

Supplements the (A) case. View Details

Keywords: Accommodations Industry

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November 1983 (Revised June 1994)
Case

Controls at the Sands Hotel and Casino

Describes the controls used in the casino over the blackjack game and cash stocks, and movements of cash. Also describes the results measures available in the casino and their limitations for control purposes. View Details

Keywords: Management Systems; Accounting; Entertainment and Recreation Industry; United States

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