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Show Results For
- All HBS Web
(622)
- People (4)
- News (233)
- Research (256)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
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- March 2006 (Revised April 2008)
- Teaching Note
GuestFirst Hotel (TN) (A) and (B)
By: Frances X. Frei and Dennis Campbell
Keywords: Accommodations Industry
- April 2004
- Teaching Note
The Arts Property and Hotel (TN)
By: Arthur I Segel
Teaching Note to (9-803-009). View Details
- September 2016
- Teaching Note
Hotel Vertu: Financing the Venture in the Boutique Hotel Industry (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
Teaching Note for case 917-505. View Details
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers.... View Details
Keywords: by Pamela Reynolds
- May 2007
- Case
Westin Hotels and Resorts: Operations of a Lifestyle Experience
By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
- February 2008
- Supplement
Choice Hotels International, 1995 (CW)
By: Bharat N. Anand
Spreadsheet Supplement for [795-165]. View Details
Keywords: United States
- September 2016
- Supplement
Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Students (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
FangXiaNuo Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country's hottest travel spots during peak periods when hotel rooms often... View Details
- January 1998 (Revised May 1999)
- Case
Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick
By: Paul A. Gompers and Catherine M. Conneely
Supplements the (A) case. View Details
Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick." Harvard Business School Case 298-004, January 1998. (Revised May 1999.)
- November 2017
- Supplement
Rakesh Sarna on Leading Taj Hotels
Palepu, Krishna G. "Rakesh Sarna on Leading Taj Hotels." Harvard Business School Multimedia/Video Supplement 118-702, November 2017.
- September 2016
- Supplement
Hotel Vertu: Financing the Venture in the Boutique Hotel Industry, Spreadsheet for Students (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- September 2016
- Supplement
Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Instructors (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- September 2016
- Supplement
Hotel Vertu: Financing the Venture in the Boutique Hotel Industry, Spreadsheet for Instructors (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- January 1998 (Revised May 1999)
- Case
Fitzpatrick Hotel Group (B1): Niall Carroll
By: Paul A. Gompers and Catherine M. Conneely
Supplements the (A) case. View Details
Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (B1): Niall Carroll." Harvard Business School Case 298-003, January 1998. (Revised May 1999.)
- March 2008
- Supplement
GuestFirst Hotel (A) and (B) (CW)
By: Frances X. Frei
Keywords: Accommodations Industry
- February 1992
- Case
Roger Smith: A Great Little New York Hotel
By: Leonard A. Schlesinger and Roger H. Hallowell
Schlesinger, Leonard A., and Roger H. Hallowell. "Roger Smith: A Great Little New York Hotel." Harvard Business School Case 692-084, February 1992.
- November 1983 (Revised June 1994)
- Case
Controls at the Sands Hotel and Casino
Describes the controls used in the casino over the blackjack game and cash stocks, and movements of cash. Also describes the results measures available in the casino and their limitations for control purposes. View Details
Merchant, Kenneth A. "Controls at the Sands Hotel and Casino." Harvard Business School Case 184-048, November 1983. (Revised June 1994.)
- July 2013 (Revised June 2015)
- Case
Lighting the Way at the Manor House Hotel
By: Samuel G. Hanson, Joel Heilprin and Charles Andersen
Hanson, Samuel G., Joel Heilprin, and Charles Andersen. "Lighting the Way at the Manor House Hotel." Harvard Business School Case 214-006, July 2013. (Revised June 2015.)
- November 2001 (Revised October 2017)
- Supplement
GuestFirst Hotel (B): Taking Advantage of Panel Data
By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Accommodations Industry
Frei, Frances X., and Dennis Campbell. "GuestFirst Hotel (B): Taking Advantage of Panel Data." Harvard Business School Supplement 602-111, November 2001. (Revised October 2017.)