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  • All HBS Web  (1,636)
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    • News  (483)
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  • September 2016 (Revised October 2018)
  • Case

Springfield Hospital

By: Susanna Gallani and Robert Kaplan
One of the key roles of costing systems is to support the evaluation of performance and facilitate appropriate resource allocations. Through participation in a comparative cost study, management at Springfield Hospital, known for its heavy focus on operational... View Details
Keywords: Time-Driven Activity-Based Costing; Variance Analysis; Activity Based Costing and Management; Health Care and Treatment; Health Industry
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Gallani, Susanna, and Robert Kaplan. "Springfield Hospital." Harvard Business School Case 117-025, September 2016. (Revised October 2018.)
  • December 1986 (Revised May 1993)
  • Case

Beverly Hospital

By: Regina E. Herzlinger
Keywords: Health Industry
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Herzlinger, Regina E. "Beverly Hospital." Harvard Business School Case 187-091, December 1986. (Revised May 1993.)
  • January 1985 (Revised May 1993)
  • Case

Hospital Corp. of America and McLean Hospital

By: Regina E. Herzlinger
Keywords: Health Industry
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Herzlinger, Regina E. "Hospital Corp. of America and McLean Hospital." Harvard Business School Case 185-089, January 1985. (Revised May 1993.)
  • April 1983 (Revised June 2003)
  • Case

Shouldice Hospital Limited

By: James L. Heskett
Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity... View Details
Keywords: Expansion; Health Care and Treatment; Performance Capacity; Organizational Culture; Service Delivery; Growth Management; Strategic Planning; Quality; Social Enterprise; Health Industry; Canada
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Heskett, James L. "Shouldice Hospital Limited." Harvard Business School Case 683-068, April 1983. (Revised June 2003.)
  • 24 Jan 2005
  • Research & Ideas

Entrepreneurial Hospital Pioneers New Model

In Bangalore, a state-of-the-art hospital staffed by Western-trained physicians treats anyone suffering from a heart ailment. It accepts patients regardless of caste, class, religion, and perhaps most surprisingly, their ability to pay... View Details
Keywords: by Martha Lagace; Health
  • October 2018 (Revised April 2019)
  • Case

The Brigham and Women's Hospital Innovation Hub: Driving Internal Innovation

By: Ariel D. Stern and Robert S. Huckman
Keywords: Healthcare; Innovation; Hospital; Health; Health Care
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Stern, Ariel D., and Robert S. Huckman. "The Brigham and Women's Hospital Innovation Hub: Driving Internal Innovation." Harvard Business School Case 619-026, October 2018. (Revised April 2019.)
  • August 1975 (Revised August 1991)
  • Case

University Hospital

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Health Industry
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Herzlinger, Regina E. "University Hospital." Harvard Business School Case 176-020, August 1975. (Revised August 1991.)
  • September 2007 (Revised October 2007)
  • Supplement

Children's Hospital and Clinics (B)

By: Amy C. Edmondson, Ingrid M. Nembhard and Kate Roloff
Explores the numerous initiatives Children's Hospital and Clinics has undertaken to improve patient safety since the late 1990s--from the perspective of 2007. The case thus updates the A case by revisiting the hospital to find out what happened as a result of the... View Details
Keywords: Safety; Change Management; Organizational Culture; Organizational Structure; Legal Liability; Leadership; Management Teams; Health Industry
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Edmondson, Amy C., Ingrid M. Nembhard, and Kate Roloff. "Children's Hospital and Clinics (B)." Harvard Business School Supplement 608-073, September 2007. (Revised October 2007.)
  • August 2014 (Revised February 2021)
  • Case

Hospital for Special Surgery (A)

By: Regina E. Herzlinger and Stacy Schwartz
Hospital for Special Surgery, a focused factory for orthopedics and joint disease, is contemplating various growth options: further growth in the United Kingdom's National Health Services, management of hospitals in the United States, and/or hospital consulting.... View Details
Keywords: Health Care and Treatment; Nonprofit Organizations; Growth and Development Strategy; Cross-Cultural and Cross-Border Issues; Expansion; Health Industry; United Kingdom; United States
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Herzlinger, Regina E., and Stacy Schwartz. "Hospital for Special Surgery (A)." Harvard Business School Case 315-012, August 2014. (Revised February 2021.)
  • November 2010
  • Case

Children's Hospital Boston (A)

By: Scott A. Snook and Jeffrey C. Connor
Five year old Matty died at Children's Hospital Boston as a result of elective neurosurgery to "cure" his epilepsy. The organizational system, not the surgery, had failed. During post-operative recovery, he experienced a prolonged seizure that resulted in his death.... View Details
Keywords: Health Care and Treatment; Leadership; Managerial Roles; Organizational Structure; Management Systems; Management Teams; Health Industry
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Snook, Scott A., and Jeffrey C. Connor. "Children's Hospital Boston (A)." Harvard Business School Case 411-041, November 2010.
  • October 2018
  • Case

Fundraising at St. Camillus Hospital

By: Srikant M. Datar and Caitlin N. Bowler
St. Camillus is a fictional non-profit hospital in rural Maine facing a serious budget deficit. As Director of Marketing, Victoria Stern is building a team to modernize the hospital fundraising efforts. An interview with a promising candidate, who is also a digital... View Details
Keywords: Data Analysis; Data Privacy; Data Governance; Non-profit; Health Care; Fundraising; Data Security; Analytics and Data Science; Safety; Governance; Ethics; Health Care and Treatment; Cybersecurity
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Datar, Srikant M., and Caitlin N. Bowler. "Fundraising at St. Camillus Hospital." Harvard Business School Case 119-027, October 2018.
  • October 1997 (Revised November 2000)
  • Case

Transitional Infant Care Specialty Hospital

Transitional Infant Care Specialty Hospital (TIC) addresses the question of whether and how to maintain strategic focus in an industry that is calling increasingly for integrated service delivery. Despite providing high-quality, cost-effective care relative to... View Details
Keywords: Leadership; Marketing Strategy; Service Delivery; Health Care and Treatment; Health Industry; Pittsburgh
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Gittell, Jody H., and Michelle Toth. "Transitional Infant Care Specialty Hospital." Harvard Business School Case 898-070, October 1997. (Revised November 2000.)
  • Article

The Economic Consequences of Hospital Admissions

By: Carlos Dobkin, Amy Finkelstein, Raymond Kluender and Matthew Notowidigdo
We use an event study approach to examine the economic consequences of hospital admissions for adults in two datasets: survey data from the Health and Retirement Study, and hospitalization data linked to credit reports. For non-elderly adults with health insurance,... View Details
Keywords: Personal Finance; Borrowing and Debt; Insurance; Insolvency and Bankruptcy; Health Care and Treatment
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Dobkin, Carlos, Amy Finkelstein, Raymond Kluender, and Matthew Notowidigdo. "The Economic Consequences of Hospital Admissions." American Economic Review 108, no. 2 (February 2018): 308–352.
  • December 2024 (Revised March 2025)
  • Teaching Note

Shouldice Hospital Today

By: James Heskett
Teaching Note for HBS Case No. 925-302. View Details
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Heskett, James. "Shouldice Hospital Today." Harvard Business School Teaching Note 925-303, December 2024. (Revised March 2025.)
  • February 1991 (Revised October 1991)
  • Case

Lincoln Community Hospital

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Dhebar, Anirudh S. "Lincoln Community Hospital." Harvard Business School Case 191-149, February 1991. (Revised October 1991.)
  • June 2001 (Revised August 2005)
  • Case

Deaconess-Glover Hospital (E)

Supplements the (A) case. View Details
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Spear, Steven J. "Deaconess-Glover Hospital (E)." Harvard Business School Case 601-026, June 2001. (Revised August 2005.)
  • April 1978 (Revised August 1991)
  • Case

St. Mary's Hospital

By: Regina E. Herzlinger
Keywords: Health Industry
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Herzlinger, Regina E. "St. Mary's Hospital." Harvard Business School Case 178-196, April 1978. (Revised August 1991.)
  • June 2001 (Revised August 2005)
  • Case

Deaconess-Glover Hospital (F)

Supplements the (A) case. View Details
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Spear, Steven J. "Deaconess-Glover Hospital (F)." Harvard Business School Case 601-027, June 2001. (Revised August 2005.)
  • June 1978 (Revised August 1991)
  • Case

Williamstown Community Hospital

By: Regina E. Herzlinger
Keywords: Health Industry
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Herzlinger, Regina E. "Williamstown Community Hospital." Harvard Business School Case 178-226, June 1978. (Revised August 1991.)
  • June 2013
  • Case

Ron Ventura at Mitchell Memorial Hospital

By: Frank V. Cespedes and Heide Abelli
Mitchell Memorial Hospital is a 750-bed regional academic medical center in Ohio. Andy Prescott, Chief of the Cardiovascular Center, is reviewing the performance evaluations of his star vascular surgeon Ron Ventura. The evaluations, the result of a 360-degree... View Details
Keywords: Performance Expectations; Conflict Management; Behavior; Groups and Teams; Organizational Culture; Resignation and Termination; Health Care and Treatment; Performance Evaluation; Health Industry; Ohio
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Cespedes, Frank V., and Heide Abelli. "Ron Ventura at Mitchell Memorial Hospital." Harvard Business School Brief Case 913-572, June 2013.
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