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- All HBS Web
(169)
- News (75)
- Research (67)
- Multimedia (2)
- Faculty Publications (47)
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- June 2007
- Article
Which Levers Boost ROI?
By: Margeaux Cvar and John A. Quelch
The article refers to ROI, or return on investment, and focuses on a rational strategy for financial markets that uses outside industry comparisons. The first step is to identify parallel businesses that have similar characteristics such as growth, capital, and market... View Details
Cvar, Margeaux, and John A. Quelch. "Which Levers Boost ROI?" Harvard Business Review 85, no. 6 (June 2007): 21–24.
- 2019
- Working Paper
Breaking and Reconfiguring the Boundaries Between Domain Experts and Crowds to Solve Complex R&D Problems through Partial Decomposition
By: Hila Lifshitz - Assaf and Zoe Szajnfarber
The need for domain experts is all but universally assumed when organizing for scientific and technological innovation. In contrast, we are witnessing a burgeoning of citizen science, crowdsourcing, and other “open” methods based on the opposite assumption that crowds... View Details
- July 2021
- Article
Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences
By: Eric Anicich, Jon M. Jachimowicz, Merrick Osborne and L. Taylor Phillips
The current research explores how local racial diversity affects Whites’ efforts to structure their local communities to avoid incidental intergroup contact. In two experimental studies (N=509; Studies 1a-b), we consider Whites’ choices to structure a fictional,... View Details
Keywords: Segregration; Structural/institutional Racism; Organizational Exclusion; Diversity; Race; Organizations; Local Range; Prejudice and Bias
Anicich, Eric, Jon M. Jachimowicz, Merrick Osborne, and L. Taylor Phillips. "Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences." Art. 104117. Journal of Experimental Social Psychology 95 (July 2021).
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
to do what must be done for the common good, including those on the front lines.” Yamato donates to rebuilding devastated areas Makoto Kigawa, CEO of Yamato—a home delivery service of everything from fresh food to skis and golf clubs—sent... View Details
Keywords: by Dina Gerdeman
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
engage in experiences that allow them to see more dimensions of their personalities. For example, go on a road trip or partake in an activity that neither of you have done before. See how each of you make decisions together like where to eat lunch or which trail to... View Details
Keywords: by Julia Austin
- 31 Jan 2007
- HBS Case
When Good Teams Go Bad
people trying to do the perfect golf swing at the same time, all together, 200 times in a row." Like most of his peers, Coach P used a variety of quantifiable metrics for each rower to determine who would sit in the varsity boat.... View Details
Keywords: by Garry Emmons
- 25 Apr 2011
- Research & Ideas
What CEOs Do, and How They Can Do it Better
of the many actions a CEO could take during the course of a day—attending meetings, reviewing a marketing campaign, schmoozing clients on the golf course. So Sadun and her colleagues instead divided up activities with a much simpler... View Details
Keywords: by Michael Blanding
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
Woods's decision to change his golf swing, DeLong's daughter Sara's decision to stay in medical school while she fought lymphoma, and managers who struggled alongside him throughout his career. Despite his concerns about opening up,... View Details
Keywords: by Kim Girard
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
take 1955 (with the IBM 701) as the start date and use eighty years as a technology cycle, 2035 may not be far off the mark for playing much of this out. Even then, the special recombinant nature of this technology makes us uncomfortable calling an end date. We wish... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 04 Mar 2020
- Research & Ideas
How Schmoozing with the Boss Helps Men Get Promoted
The old boys’ club is alive and well in the workforce, as male employees regularly schmooze with their male bosses during coffee breaks, after-work drinks, and golf outings. All this socializing gives men a huge career advantage over... View Details
Keywords: by Dina Gerdeman
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
bloated bureaucracy and constipated decision-making. Clearly dysfunctional activities,even in fun, such as a sales vs. marketing golf tournament at the national sales meeting, are to be discouraged.— Benson Shapiro Information technology... View Details
Keywords: by Benson Shapiro
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
In recent conversations with US executives doing business in China, Harvard Business School Assistant Professor Roy Y.J. Chua heard about a new trend. In an East Asian version of cutting deals on the golf course, Chinese executives often... View Details
Keywords: by Michael Blanding
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
in the subsequent periods. Pricing in installments is one way they can do this. In the case of the country club, I might advise that dues be billed in the middle of the winter when the ability and desire to play golf is low.— John... View Details
Keywords: by Manda Mahoney
- 28 Nov 2007
- Research & Ideas
B2B Branding: Does it Work?
of the brand among hundreds of thousands of people who may be working for the enterprises to which Accenture consults (or is seeking to consult). And the motivational value of inviting top customers, prospects, and employees to golf... View Details
- 14 Sep 2007
- Research & Ideas
How to Profit from Scarcity
Second, VW factories "fully loaded" the New Beetles with options to maximize the unit margin that VW and the dealers extracted on each vehicle. Third, VW incented its dealers to stock up on non-scarce cars such as Golfs and... View Details
- 08 Mar 2004
- Research & Ideas
Secret to Success: Go for “Just Enough”
tournament at Colonial Country Club. Ultimately, she didn't make the final cut, but her victory as a woman competing successfully in a male tournament carried so much interest and credibility the conventional measures of golfing... View Details
Keywords: by Laura Nash & Howard Stevenson
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
choices a consumer would need to make. Procter & Gamble, in recent years, has sought to reduce its offerings in many categories. And Titleist, in the past five years, has gone from an extremely large assortment of golf balls to only... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
job, so it was like, "What am I going to tell these folks?" It told me a lot about the pressures of an organization, and the discontinuity between making budget and not making it.— W. Earl Sasser We got into the golf cart. We... View Details
Keywords: by W. Earl Sasser
- 30 Jun 2008
- Research & Ideas
Rethinking Retirement Planning
United Kingdom. So stay tuned. Retirement as we know it is an evolving concept. For one person it may be the classic vision of a condo on a golf course in Florida. For another, a sojourn in Africa with the Peace Corps. Now it seems that... View Details
- 11 May 2011
- Research & Ideas
Building a Better Board
Kaufman says. "A board sees the CEO at highly structured—and possibly well-rehearsed—board meetings, at a few dinners and perhaps at an annual golf outing. That doesn't tell the board whether the CEO is a listener or a lecturer, an... View Details
Keywords: by Carmen Nobel