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- All HBS Web (103)
- Faculty Publications (10)
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- All HBS Web (103)
- Faculty Publications (10)
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- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
Look at the business model. Walmart catapulted into a $400-billion-plus company by luring customers into stores with groceries at very low margins, reaping the benefits of additional trips, which generated increased sales of higher-margin... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
link improvements in their daily processes to achievement of high-level strategic objectives. The Balanced Scorecard framework describes strategy with strategic objectives, measures, targets, and initiatives. (See Figure 2-1.) Strategic objectives and measures can be... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Jun 2020
- What Do You Think?
Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
Amazon. Customer service is relative, a product of customer expectations compared to actual experiences. Amazon has created very high customer expectations for in-stock merchandise and rapid delivery and, in the past, View Details
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
"These peak events are a way to generate excitement, especially for a well-established player like Amazon. It's a means of creating news and buzz by coming up with your very own Black Friday out of nowhere." Gupta pointed out... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
highlight the pros and cons of each knowledge production model, help identify the scope of the empirical generalization of prior studies comparing the information quality of the two production models, and offer implications for... View Details
Keywords: Sean Silverthorne
- 07 Jul 2014
- Research & Ideas
Banning Big-box Stores Can Hurt Local Retailers
neighborhoods, and cover approximately 15 percent the size of a general merchandise Target store," reads a company press release. Considering this onslaught of small format chain stores, Sadun believes... View Details
- 15 Jan 2013
- First Look
First Look: January 15
& Kapoor, 2010; Iansiti & Levien, 2004; von Hippel, 1988). Ecosystems generally encompass numerous corporations, individuals, and communities that might be individually autonomous but related through their connection with an... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
over time turn even blue-collar workers into capitalists, and Americans-historically passbook savers-into a nation of investors. "For the general public," notes John J. Brennan (MBA '80), chairman and CEO of the Vanguard Group,... View Details
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But... View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
competition by moving quickly into new cities, balancing the buying power of multinational retailers who were also purchasing merchandise for export, leveraging Beijing Hualian's understanding of the rapidly changing domestic market,... View Details
Keywords: Martha Lagace
- 24 Jul 2007
- First Look
First Look: July 24, 2007
being only one of three retailers to outperform Wal-Mart in both revenue and profit growth in that time. Life in a Dollar General store paints a vivid picture of the roots and historical focus of the company. Opportunistic buying has... View Details
Keywords: Martha Lagace
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
price $x vs. downloading from p2p." Of course, pirated content has been available prior to p2p networks. The cassette recorder, for example, allowed individuals to generate unauthorized copies and to illegally share copyrighted... View Details
- 25 Mar 2014
- First Look
First Look: March 25
so strong that hundreds of copycat Oktoberfest events exist in cities as diverse as Cincinnati (U.S.), Bangalore (India), Beijing (China), and Blumenau (Brazil). The case provides information about the economic value Oktoberfest generates... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
Raymond Burke of Indiana University took on the broader question of how to evaluate new retail technologies, uncovering insights in past technological successes and failures. Here, in an excerpt, Burke offers ten lessons retailers should learn to be better prepared for... View Details
- 12 Jan 2010
- First Look
First Look: Jan. 12
commodity boom that had asymmetric effects among states. These two effects generated variation in revenues per capita at the state level thanks to the extreme form of fiscal decentralization that the Brazilian government adopted in the... View Details
Keywords: Martha Lagace
- 20 Jul 2010
- First Look
First Look: July 20
Target's general merchandise stores outweigh the associated challenges? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/510016-PDF-ENG Vale: Global Expansion in the Challenging World of Mining Tarun... View Details
Keywords: Martha Lagace
- 08 Oct 2013
- First Look
First Look: October 8
Stephen A. Greyser Abstract—When a Major League Baseball club signs a Japanese star player, it obviously tries to commercialize its investment in the player. The initial focus is on home attendance (ticket sales) and television audiences, plus View Details
Keywords: Sean Silverthorne
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
competing grocers bid for the right to gather a shopper's data by offering discounts on merchandise to program members and in some cases by offering members non-price benefits such as superior service. Anonymous mass markets are giving... View Details
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
importantly, these gains were driven entirely by increases in exports, which as a percentage of GDP rose to 30 percent, much higher than the typical 20 percent that was the norm 10 years ago. Merchandise exports rose between 2007 and 2014... View Details
Keywords: by George Serafeim
- 25 Oct 2016
- First Look
October 25, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=51759 forthcoming American Economic Journal: Economic Policy When Discounts Raise Costs: The Effect of Copay Coupons on Generic Utilization By: Dafny, Leemore S., Christopher Ody, and Matt... View Details
Keywords: Sean Silverthorne