Fresh Start - Publications - Faculty & Research

07 Jul 2022
HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

Ice cream making started as a quirky hobby for Brian Smith, whose zeitgeisty flavors and fresh ingredients would become his trademark. For example, his “God Save the Cream,” inspired by the 2018 Royal... View Details

Keywords: by Pamela Reynolds

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

Yeah. Yeah. The [INAUDIBLE] Oprah, why don't you start by talking about how this all came to pass? And why you grew interested in Arthur's work? Winfrey: Well, this all came to pass, and I'm not saying this just because you're here, this... View Details

Keywords: by HBS Staff

23 Feb 2010
First Look

First Look: Feb. 23

Actually, the CEO cannot make most decisions, or even review them. The CEO is powerful, but multiple constituencies can exercise power as well, starting with the board. The shortening CEO tenure reveals that many leaders misunderstand the... View Details

Keywords: Martha Lagace

Program

OPM Renew

OPM alumni, you will explore how the world's top entrepreneurial business leaders are starting new ventures, driving operational excellence, and capitalizing on disruptive innovation. As you join in on the global conversation, you will... View Details

24 Oct 2018
Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

who have "seen this movie before." They likely had no issue raising money and were selective on who their investors were and who sits on their board. They will know how to get the flywheel moving incited by past mistakes or failures. “When I View Details

Keywords: by Julia B. Austin

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

“family-sustaining jobs” in 10 years. “I [don’t] know what this will turn into,” but “we have got to start somewhere,” Bastian said during a meeting with two Delta executives he worked closely with on diversity, equity, and inclusion... View Details

Keywords: by Lane Lambert; Air Transportation

01 Mar 2024
News

Counter Intelligence

When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details

Keywords: Amy Crawford

28 Feb 2018
Sharpening Your Skills

Master the Team Meeting

doing this at the end versus the start of a meeting tends to give you a better read because no one is bringing the stress from a prior meeting into their pulse check. Meeting Engagement No one wants to listen to a monologue and no one... View Details

Keywords: by Julia Austin

13 Mar 2023
Op-Ed

How Leaders Should Leave

handle on what you’re going to do. If you stick with that timeframe, you won’t risk being out of sight and out of mind and can look forward to starting fresh in your new role. John Quelch is the Charles... View Details

Keywords: by John Quelch

10 Feb 2009
First Look

First Look: February 10, 2009

for fresh fruit and vegetables and a third-party certification system to monitor compliance. By 2008, the GLOBALGAP standard had expanded to cover coffee, tea, livestock, and aquaculture. Over 90,000 producers in 87 countries had been... View Details

Keywords: Martha Lagace

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

to do what must be done for the common good, including those on the front lines.” Yamato donates to rebuilding devastated areas Makoto Kigawa, CEO of Yamato—a home delivery service of everything from fresh food to skis and golf clubs—sent... View Details

Keywords: by Dina Gerdeman

09 Jan 2012
Research & Ideas

Location, Location, Location: The Strategy of Place

consequences of what they are doing." Such snap decisions can result in geo-mistakes that sap energy out of an organization and cause it to lose focus on what it was doing well in the first place. Geographic expansion should provide access to a View Details

Keywords: by Dina Gerdeman

10 Apr 2018
First Look

First Look at New Research, April 10, 2018

benefit from mimicking the showroom concepts started by online-first retailers and why online-first retailers can benefit from opening more traditional stores. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54316 March... View Details

Keywords: Sean Silverthorne

01 Jun 2024
News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details

16 Oct 2018
Blog Post

2 Tips to Beat Imposter Syndrome

night before and started talking. I honestly don’t remember what I said. It was all a blur. After I finished, the professor said “That was an excellent summary. Thank you.” The professor moved on with class as I clasped my hands to stop... View Details

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

inside-out perspective become attached to what they produce and sell and to their own organizations. In contrast, the outside-in perspective starts with the marketplace and delves deeply into the problems and questions customers are... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

constituting a 1.8 to 3.2 percent reduction in sold-out probability. "I hope regulators will start seeing all these pieces of digital data as useful in helping them do a better job." They also compared hygiene compliance across... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

innovation, but you argue that just as important is “thinking outside the building.” What’s the difference between the two? Rosabeth Moss Kanter: One difference is in scope, and thus the power of the resulting innovation. Thinking outside the box is a good View Details

Keywords: by Sean Silverthorne

Web

Career Re-Entry & Flexible Work - Alumni

The more people who know, the greater your chances of finding fresh leads, insights, and ideas. Conduct informational interviews Return to your roots and remember to conduct interviews that may not (or probably will not) lead to a job,... View Details

Blog

The Harvard Business School Faculty Summer Reader 2023

entertaining experience during my leisure time. With this thoughtfully curated selection, I look forward to expanding my knowledge, gaining fresh perspectives, and finding moments of relaxation throughout the summer. Hise Gibson is a... View Details

Publications