Filter Results:
(2,272)
Show Results For
- All HBS Web
(10,586)
- People (28)
- News (2,272)
- Research (5,755)
- Events (70)
- Multimedia (100)
- Faculty Publications (3,900)
Show Results For
- All HBS Web
(10,586)
- People (28)
- News (2,272)
- Research (5,755)
- Events (70)
- Multimedia (100)
- Faculty Publications (3,900)
Sort by
- 01 Nov 2018
- News
On Hold for 45 Minutes? It Might Be Your Secret Customer Score
- 15 Jun 2018
- News
How customer complaints help companies
- 13 Feb 2019
- News
Want Digital Disruption? Decouple the Customer Experience
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 11 Mar 2015
- News
How Self-Service Kiosks Are Changing Customer Behavior
- 13 Mar 2017
- News
Hiding Products From Customers May Ultimately Boost Sales
- 28 Feb 2022
- News
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
- 11 Aug 2020
- News
Your Customers Have Changed. Here's How To Engage Them Again.
- 01 Apr 2002
- News
Stocking Up Can Build Customer Value
papers (and miss one or more possible sales) once a week, or one-seventh of the time. What's ignored in this equation, though, according to HBS professor David Bell, is that customers care how often a... View Details
- 06 Aug 2019
- News
The Magic That Makes Customer Experiences Stick
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment.... View Details
- 15 Dec 2018
- News
The math wizard who became a customer loyalty scheme guru
- 05 Jun 2019
- News
When Customers Want to See the Human Behind the Product
- 20 May 2021
- News
Inflation Rate Calculator: Customize Your Own Consumer-Price Index
- 09 May 2012
- News