Focusing On Customers - Publications - Faculty & Research

01 Nov 2018
News

On Hold for 45 Minutes? It Might Be Your Secret Customer Score

01 Sep 2008
News

Stanford Lets Students Customize

Analytical Thinking. Students also get one-on-one advice from senior faculty who help them customize a plan of study. Customization is a cornerstone of the new program, which permits students to tailor their... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Oct 2024
News

Harvard Center for International Development Launches Research Initiative Focused on China and Its Role in the Global Econom

17 Feb 2022
News

A Company Can Create More Value by Focusing on Two Core Factors Instead of Multiple Projects: Felix Oberholzer-Gee

10 Nov 2020
News

Rosabeth Moss Kanter tells Worcester Regional Research Bureau members success beyond COVID relies on focusing ‘outside the building’

29 Jul 2015
News

Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers

13 Feb 2019
News

Want Digital Disruption? Decouple the Customer Experience

16 Jun 2020
News

Your Customers Have Changed. Here's How to Engage Them Again.

13 Mar 2017
News

Hiding Products From Customers May Ultimately Boost Sales

28 Feb 2022
News

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

11 Mar 2015
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How Self-Service Kiosks Are Changing Customer Behavior

11 Aug 2020
News

Your Customers Have Changed. Here's How To Engage Them Again.

01 Apr 2002
News

Stocking Up Can Build Customer Value

papers (and miss one or more possible sales) once a week, or one-seventh of the time. What's ignored in this equation, though, according to HBS professor David Bell, is that customers care how often a... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade