Filter Results:
(1,427)
Show Results For
- All HBS Web
(10,586)
- People (41)
- News (1,427)
- Research (7,426)
- Events (5)
- Multimedia (13)
- Faculty Publications (5,911)
Show Results For
- All HBS Web
(10,586)
- People (41)
- News (1,427)
- Research (7,426)
- Events (5)
- Multimedia (13)
- Faculty Publications (5,911)
Sort by
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
to sit down, work, use Wi-Fi.” He unabashedly cites a “Starbucks-like feel” as the objective, although some essential parts of that experience may take even longer to develop than a taste for coffee. It’s unusual in Nigeria to offer only counter View Details
- 01 Sep 2017
- News
The Biggest Industry You’ve Never Heard Of
Denmark known as Bjergsen. Several thousand people are watching him play LoL, as the game is known, right now on the streaming service Twitch, and tens of thousands more will watch the video of the game later. To guarantee that Bjerg, a... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
the newest member of the Service Management unit, joined the faculty last year. In research that covers human resources and operations management, she has studied the impact of processes on organizations. Gittell is currently using the... View Details
Keywords: Susan Young
- 26 Nov 2019
- News
Predicting Financial Market Bubbles and Crises in Real-time
Source: Greenwood Source: Greenwood Professor Robin Greenwood notes that faculty members across Harvard have long been exploring the behavioral perspective on financial market bubbles and financial crises.... View Details
- 01 Jun 2006
- News
HBS Annual Report Details Strong Financial Growth
HBS closed the books on fiscal 2005 with more revenue and lower expenses than expected. Total revenues reached a new high of $331 million, $9 million more than forecast, and operating expenses totaled $307 million, $5 million less than forecast. A robust global economy... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
two colleagues, Ann Evenson and Patrick T. Harker, both of Wharton, have written a working paper on this subject titled "Effective Call Center Management: Evidence from Financial Services." The authors go beyond earlier research to look... View Details
- 14 Nov 2024
- News
How the Insurance Industry Can Weather the Storms
mitigation to adaptation, how the insurance industry can be proactive about that adaptation, and what it will take to make a real difference. READ MORE Dan Morrell: I think there's this lay understanding that insurance their job is to... View Details
- 17 Apr 2017
- News
Panera-bred Leaders Have Risen Throughout the Restaurant Industry
As Ron Shaich (MBA 1978) grew Au Bon Pain and then the Panera Bread Company into the nation’s largest “fast casual” chain, he was also shaping a team of highly skilled restaurant executives. A recent article in the Boston Globe traces the lineage of these... View Details
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
and yes. With less time to eat, many Americans rely on fast food and have no real knowledge or expectation of quality. But many other Americans - consumers and chefs - have traveled in recent years to places where food is celebrated. Diners now have heightened demands... View Details
- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous contact. That was then, this is now, but Merrick's approach - what the recently appointed... View Details
- 01 Apr 1997
- News
How Green Is the Valley: HBS Students Explore Booming California Industries
codirector of MBA Career Services and director of Recruiting Services, far exceeded expectations. "We felt the trip was not only valuable in helping students to make contacts," says Moss, "but it also gave them an overview of the View Details
Keywords: Daniel Penrice
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell... View Details
Keywords: Erin Peterson
- 10 Apr 2019
- News
Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry
much leaner than our competitors, and we can enrich the service using the existing Rakuten ecosystem. And I don’t think people really care whether it’s NTT, SoftBank or Rakuten that much. It’s primarily about connectivity, speed, price... View Details
- 24 Apr 2014
- News
Cash flow struggles can take down a company or spark ideas that transform an industry
Plans that Jonathan Bush (MBA 1997) had for an obstetrics practice ran into trouble when faced with unpaid claims and problems tracking patient records. In that, Bush saw an opportunity that forever changed the health records services... View Details
- 28 Apr 2014
- News